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Quality and TN Taker flow
What is a TN Taker flow ?   Why should I follow it ?
Elements of EP Experience
                Preparation by Hosting Entity
                            Cultural
 Expectation              Preparation      Logistical         Project
   setting                                Preparation       Preparation
                           (online)

                                                              Working
    Cultural
                     TTT for interns     Buddy system      conditions and
  Integration
                                                              timeline


 Maintaining
                      Team leader
  other EP                              Safety Procedure   Project Quality
                      Preparation
 Experience

Legend:
While in sending entity
While in hosting entity
For EP with TMP/TLP
Newly Developed
Communication elements in delivery
 between hosting and sending entity
                                        Alignment of Supply
   Alignment of                             and demand
                     Behavior setting
   preparation
                                         (and its timeline)


   Platform for                           Feed back and
                     Customer Quality
communicating (ex:                       evaluation of the
                       Mangement
 facebook group)                           Co-delivery
Research     Marketing             Matching




Evaluation    Impact               Delivery


                       RECEPTION
Market reaserch




   Brainstorm leads                                                   Research

• Think of companies /                                             • Identify what kind of
organizations in your city that                                    research/information
                                       Select leads
can benefit from a trainee(s)                                      will be needed to
• Think of organizations whose                                     learn about possible
mission is similar to AIESEC                                       client (TN).
                                  • Segment leads into             • Identify where/how to
                                  most feasible                    get information
                                  opportunities. Focus             • Compile/organize
                                  on these first.                  information


• Draw conclusions                                          Research
and identify
opportunities for
AIESEC to contribute
to TN’s success        Present findings
Assign Account
    Marketing                                 manager       • Update TN on status of
                                                            Account
                    • Draft proposal for                    • Accommodate TN’s needs
                    the client.
                    • Use AIESEC
                    promotional                                 • Client signs IJQ (s)
                    materials                                   • Clarify roles and
   Positioning                                                  responsibilities
                                       Develop partnership      • Complete the exchange
                                                                forms.
                                                                • Ensure job description is
                    • Set up first meeting.                     of high quality and is
                    Remember                                    “matchable.“
                    80-20 rule. Let client
                    speak 80%
                    of meeting.
                    • Learn about client. Use
                                            Raise traineeship     • When fully ready, Set
Discovery meeting
                    Integrated Sales                              up follow-up meeting.
                    Approach                                      • Present final proposal
                                                                  • Present IJQ

           After successive meetings: Include
           new information in revised proposals
• Inform EP of
 Matching                                     Match        selection!
                                                            • Use myaiesec.net to
                                                            formally match TN with
• Review forms for                                          EP
consistency, data
entry                Enter IJQ Details in
• Ensure they comply   myaiesec.net                           • TN interviews
with exchange                               TN interviews     candidates on phone
principles                                                    • Assist TN w/ help
                                                              and setting up
                                                              interviews



                         Matching            Update TN      • Update status of
                                                            account
                                                            • Email resumes of
                                                            candidates
Delivery                     Comunication                       Expectations


                                                                  • Ensure all areas of the
                                 • EP and TN
                                                                  traineeship are shared
                                 communicate
                                                                  between the EP and
    @ orientation                • LC communicates
                                                                  yourLC.
                                 with EP about…

• Trainee introduction to
AIESEC                               Logistical                   Cultural preparation
• Outline of activities that        preparation
trainee can expect to get
involved in (as well as
communication from the           • Communication about             • Cultural preparation by
trainee about what they are      flights, visas, SS, drug test,    both TN LC and EP LC
interested in).                  housing, and other logistical     • Answer questions from
• Expectations for trainee and   matters to be carried out         EP and
LC                               during preparation and early      ask questions to EP
                                 part of reception.
• Every 4 weeks after
       Impact                                                Reception, use
                                                             questionnaire to asses
                                                             trainee involvement in
                                                             Impact activities
• Advertise impactful                                        • Trainee & LC develop
cultural events on                                           solutions
campus or in city          Cultural         Measurment       to boost involvement
to trainees              presentation                        • Discuss w/ TN about
• Organize trips to                                          trainee
events and encourage                                         performance
participation


• Trainee gives                                               • Meet w/ trainee to
presentation on                                               make sure expectations
home culture and        Cultural events   Trainee feedback    for EP LC are being
leads discussion with                                         met
the LC                                                        • If not, think of ways to
                                                              make trainee happy!
Evaluation
   Post traineeship         • Trainee informs LC on
                            areas of success and
     evaluation             improvement




    TN evaluation                        Solutions                TN follow up


• LC devises solutions to      • LC devises solutions to     • Promote “improved”
improve trainee program        improve trainee program for   AIESEC trainee program for
for future                     future                        maintenance/expansion of
                                                             contract with TN

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Quality and tn taker flow defined

  • 1. Quality and TN Taker flow
  • 2. What is a TN Taker flow ? Why should I follow it ?
  • 3. Elements of EP Experience Preparation by Hosting Entity Cultural Expectation Preparation Logistical Project setting Preparation Preparation (online) Working Cultural TTT for interns Buddy system conditions and Integration timeline Maintaining Team leader other EP Safety Procedure Project Quality Preparation Experience Legend: While in sending entity While in hosting entity For EP with TMP/TLP Newly Developed
  • 4. Communication elements in delivery between hosting and sending entity Alignment of Supply Alignment of and demand Behavior setting preparation (and its timeline) Platform for Feed back and Customer Quality communicating (ex: evaluation of the Mangement facebook group) Co-delivery
  • 5. Research Marketing Matching Evaluation Impact Delivery RECEPTION
  • 6. Market reaserch Brainstorm leads Research • Think of companies / • Identify what kind of organizations in your city that research/information Select leads can benefit from a trainee(s) will be needed to • Think of organizations whose learn about possible mission is similar to AIESEC client (TN). • Segment leads into • Identify where/how to most feasible get information opportunities. Focus • Compile/organize on these first. information • Draw conclusions Research and identify opportunities for AIESEC to contribute to TN’s success Present findings
  • 7. Assign Account Marketing manager • Update TN on status of Account • Draft proposal for • Accommodate TN’s needs the client. • Use AIESEC promotional • Client signs IJQ (s) materials • Clarify roles and Positioning responsibilities Develop partnership • Complete the exchange forms. • Ensure job description is • Set up first meeting. of high quality and is Remember “matchable.“ 80-20 rule. Let client speak 80% of meeting. • Learn about client. Use Raise traineeship • When fully ready, Set Discovery meeting Integrated Sales up follow-up meeting. Approach • Present final proposal • Present IJQ After successive meetings: Include new information in revised proposals
  • 8. • Inform EP of Matching Match  selection! • Use myaiesec.net to formally match TN with • Review forms for EP consistency, data entry Enter IJQ Details in • Ensure they comply myaiesec.net • TN interviews with exchange TN interviews candidates on phone principles • Assist TN w/ help and setting up interviews Matching Update TN • Update status of account • Email resumes of candidates
  • 9. Delivery Comunication Expectations • Ensure all areas of the • EP and TN traineeship are shared communicate between the EP and @ orientation • LC communicates yourLC. with EP about… • Trainee introduction to AIESEC Logistical Cultural preparation • Outline of activities that preparation trainee can expect to get involved in (as well as communication from the • Communication about • Cultural preparation by trainee about what they are flights, visas, SS, drug test, both TN LC and EP LC interested in). housing, and other logistical • Answer questions from • Expectations for trainee and matters to be carried out EP and LC during preparation and early ask questions to EP part of reception.
  • 10. • Every 4 weeks after Impact Reception, use questionnaire to asses trainee involvement in Impact activities • Advertise impactful • Trainee & LC develop cultural events on solutions campus or in city Cultural Measurment to boost involvement to trainees presentation • Discuss w/ TN about • Organize trips to trainee events and encourage performance participation • Trainee gives • Meet w/ trainee to presentation on make sure expectations home culture and Cultural events Trainee feedback for EP LC are being leads discussion with met the LC • If not, think of ways to make trainee happy!
  • 11. Evaluation Post traineeship • Trainee informs LC on areas of success and evaluation improvement TN evaluation Solutions TN follow up • LC devises solutions to • LC devises solutions to • Promote “improved” improve trainee program improve trainee program for AIESEC trainee program for for future future maintenance/expansion of contract with TN