QuantiMetrics: Case Studies
0 likes221 views
Quantimetrics, in partnership with David Consulting Group, offers benchmarking services to enhance IT performance for organizations. Through various case studies, such as those from a large telecommunications company and a financial services group, significant improvements in cost efficiency, productivity, and software quality have been demonstrated. The benchmarking reports have served as crucial tools in guiding organizational transformations and ensuring successful outsourcing and IT operations.
QuantiMetrics: Case Studies
- 1. Measure. Optimize. Deliver. Phone +1.610.644.2856 Selected Case Studies from QuantiMetrics QuantiMetrics and David Consulting Group info@davidconsultinggroup.com
- 2. ©2014 David Consulting Group DCG and QuantiMetrics • QuantiMetrics is one of DCG’s partner organizations. • Through our partnership, we offer QuantiMetrics’ suite of services, as well as utilize the company’s benchmarking data for our own solutions and services, including: – ADM Benchmarking: Utilize benchmarking data to understand where you stand against related organizations in terms of software productivity, helping you to identify areas for improvement. – ADM Vendor Performance Baseline: Utilize qualitative and quantitative data to produce a baseline for your vendors' current performance and recommendations for improvements. 1
- 3. ©2014 David Consulting Group QuantiMetrics • Established in 1992 and remains independent. • Acquired Research Services (ex. Butler Cox) benchmarking from CSC in 2000. • Owns the largest validated and calibrated benchmark database, covering project and application data, spanning thousands of projects from hundreds of organisations. • Retained by world-class organisations and consultancies to help them evaluate suppliers and to improve their in-house efficiencies. • Provides client-centric services underpinned by trust, confidentiality, and teamwork. • Offices in: London – Wiesbaden – Johannesburg More than 20 years as an independent, trusted advisor. 2
- 4. ©2014 David Consulting Group Key Capabilities • Fact-based IT executive advisory and benchmark provider. • Optimisation of software development and support processes. • Due diligence and professional review of portfolio, programmes and project budgets, plans and estimates. • Software application sizing (in-house development, outsourced applications and vendor-supplied packages). • Evaluation of 3rd party software development services. • Commercial software delivery and support dispute advisory. Proven capabilities developed with continuous improvement as an imperative. 3
- 5. ©2014 David Consulting Group Large Telco 4 Issue Leading communications company, serving the needs of customers in almost 200 countries was mandated to become more cost effective and embarked on an aggressive performance transformation initiative. The company participated in benchmarking to underpin its transformation journey.
- 6. ©2014 David Consulting Group Large Telco 5 QuantiMetrics’ Involvement • The company could not continue to do things the same old way; to remain competitive in an era of deregulation required being smart. • The decision to go for speed was more of a concern than productivity, as simultaneous use of off-shore cheaper resources would more than compensate. • Increased adoption of time boxing (and other elements of Agile practice). • Increased proportion of outsourcing to a small set of suppliers.
- 7. ©2014 David Consulting Group Large Telco 6 Benefits • Benchmarking reports have been used as a catalyst to speed up, sharpen costs and improve reliability of software delivery. • Benchmarking deliverables identified the impact of the adoption of various Agile practices and assisted in identifying which were/were not making a difference. • Dramatically shortened cycle times, with small effort tradeoffs. • Quality of software products also improved.
- 8. ©2014 David Consulting Group Financial Services Group (FSG) UK Benchmarking is a key component for an award-winning IT outsourcing deal. 7 Issue FSG was growing rapidly but had realised that its IT development capability and infrastructure was starting to hold it back. The only way FSG could access world-class IT services quickly and without risk was to outsource the entire function. This was a huge undertaking for FSG, so it brought in outsourcing to help it select a partner. This project won an MCA Gold Award because of its successful delivery of benefits – with QuantiMetrics IT benchmarking being a significant component.
- 9. ©2014 David Consulting Group FSG UK 8 Benefits • FSG now has access to its outsourcer’s IT capability in the form of new technologies and skills. • The contract guarantees a 40 percent increase in IT development capacity over five years and year-on-year productivity and quality improvements – all of these were baselined and are monitored on an annual basis by the QuantiMetrics IT benchmark. • This project won an MCA Award for Best Outsourcing Project.
- 10. ©2014 David Consulting Group Insurance Co (IC) UK Life Benchmarking is a key component for managing outsourced IT as part of a BPO deal. 9 Issue IC UK Life decided that its core competence was in designing and distributing life and pension products, not in delivering customer service or the IT systems to support it. It therefore decided to outsource its operations to an organisation for which these were core, selecting a new outsource partner. As part of the deal, the partner has committed to IT productivity improvements for IC. The parties have used the Quantimetrics IT Benchmark service to measure and track performance against this commitment year-on-year.
- 11. ©2014 David Consulting Group IC UK Life 10 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% Proportionofmembers Function points perstaff-month IQR Year 3Year 1 Inter-quartile range All testing errors Earlyoperationerrors Current projects Previous projects Current Agile Previous Agile Current not-Agile Ineffective testing Poor quality approach Good quality approach Effective testing H H L L Significant productivity and quality improvements.
- 12. ©2014 David Consulting Group IC UK Life 11 Benefits • IC now has a reduced, and contractually certain, customer service cost profile, improved service delivery and can focus on its core competency of designing and distributing life and pension products. • The contract guarantees year-on-year IT productivity improvements – this was baselined and is monitored on an annual basis by the QuantiMetrics IT benchmark. • Overall, the benchmarking reports have been used as a catalyst to speed up, sharpen costs and improve reliability of software delivery. • Summary of achievements: - Improved quality of software products - 54% reduction in project costs ($/fp) - More disciplined project management - More accurate schedule and cost estimation - Better technical quality (fewer errors)
- 13. ©2014 David Consulting Group Unit Cost 0 Release Release Release Release Release Release Release XYZ QPeP Ave Banking Strong improvements up to the 4th release, then organizational issues impacted performance. 12 Productivity 0 2 4 6 8 10 12 14 16 18 20 1st Release 2nd Release 3rd Release 4th Release 5th Release 6th Release 7th Release fp/sm XYZ QPeP Median
- 14. ©2014 David Consulting Group R13.4M QEsT Analysis for Client Project $0 $5 $10 $15 $20 $25 $30 $35 $40 $45 $50 $55 $60 50 60 70 80 Certainty ------- Cost$M Reduced Scope Requested Scope Requested Scope Time Constrained Provides the ability to derive risk/certainty-based estimates, tempered by the effects of time pressure. Benchmark-Based Estimating 13
- 15. ©2014 David Consulting Group Benchmark-Based Estimating Can mitigate risk and ensure successful project outcomes or provide evidence in disputes. QEsT uses our baseline metrics for a client to assess the probability of achieving plan, budget and quality targets for a particular project, programme, or series of scenarios. 14 High Moderate Acceptable <-------------- Estimation Scenarios -------------- Increasing Effectiveness of Delivery IncreasingElapsedTime
- 16. ©2014 David Consulting Group Contact Us Email: info@davidconsultinggroup.com Phone: 1-610-644-2856, ext 21 http://www.davidconsultinggroup.com 15 @DavidConsultGrp /DavidConsultGrp /company/David-Consulting-Group Measure. Optimize. Deliver. Phone +1.610.644.2856