Quest Back Gp Product Overview Us Print Quality (3)
- 1. Product Overview QuestBack Creating the winners of the experience economy Conduct more research in less time Gain deeper, more truthful insights Increase customer satisfaction & loyalty Identify actionable, event-driven feedback Achieve better financial performance QuestBack is a market leader of enterprise feedback management, customer experience man- agement, social CRM and market research for businesses of any size. Through its costeffective SaaS platform, Questback offers a single platform for organizations to gain real time insight by capturing feedback and tracking behavior of customers, employees and partners, in order to drive better business decisions. We help agency and corporate researchers do more with less – to engage audiences for reli- able insights that have a direct benefit on the company bottom line. Integrated Research Platform To capture, track and measure feedback: Online Surveys Research Panels Customer Feedback Communities Advocacy Networks Mobile Research For engaging online, offline and mobile research © QUESTBACK ALL RIGTHS RESERVED
- 2. Product Overview Survey: Social Insight Connect: EFS Survey is one of the most Social Insight Connect is a unique sophisticated survey tools on the engagement and feedback platform market that seamlessly integrates with Facebook. • Design surveys of all types from simple to high complexity • Interact with fans directly and • Upload multi-media (images, privately videos, audio & Flash) • Track insights over time • Import respondent lists & easily • Provide ROI of social media manage fieldwork Panel: Mobile: EFS Panel is a professional EFS Mobile Extension enables platform for managing online panels brands to engage consumer’s and feedback communities on-the-go. • Manage panels or communities • Extend any survey or community of thousands of people with to mobile devices precision • Capture feedback “in the • Encourage participation in moment”, e.g. at events or panel or community websites point-of-sale locations with video, photos, blogs and • Increase response rates discussion forums • Integrate with social media platforms like Facebook to extend reach and visibility Professional Community: Reporting+: Services: EFS Community is a EFS Reporting+ is an easy-to-use yet Experienced professional platform to engage powerful table and chart generator consultants can customers in qualitative and that can be used both for ad-hoc manage your interactive feedback projects. reporting as well as for simple, fast surveys and panel It captures the voice of the customer, evaluations. Reports can be deployed to communities for you; gaining deep customer insights. key stakeholders with a single click. Support is thorough and high quality – • Engage members through • Integrate quantitative survey and available 24/7. forums, chats, blogs, videos, answers and open ended text and more fields in one single report • Create and manage community • Create easy cross tabulations website with an integrated for quick data exploration and content management system drill down data analysis • Add rich media content like • Export reports to HTML, PPT, YouTube videos and Flickr XLS and PDF image galleries Contact Us QuestBack provides online survey solutions, QuestBack panel solutions and social CRM solutions - web-based 1000 Lafayette Boulevard services for relationship development through the collection, Suite 207 analysis, and follow-up of business critical information. Bridgeport, CT 06604 Tel: 1 (203) 690-1052 www.questback.com Fax: 1 (203) 296-9893 www.friendsoffeedback.com info.us@questback.com