Radiss Managed Services
- 3. HQ and Global Development Center in Chicago, IL and offices in Hyderabad, India.
- 4. Over 250 employees spread across the globe.
- 5. Expertise with managing complex IT Infrastructure environments across industry sectors.
- 6. Proven ISO processes and certifications ISO 27001 : 2005 & ISO 20000
- 7. CMMI Certification and ITIL® best practice standards. 4 Strategic Business UnitsEnterprise ServicesManaged ServicesCloud ComputingWeb Security
- 9. IT Infrastructure SupportServer Management Administration of Operating Systems
- 11. Patch Management and TroubleshootingDatabase Management Monitoring & Performance Tuning
- 12. Patch Updates
- 13. Problem and Incident Management Network Management Switch Router Interface
- 14. WAN Response Time
- 15. Configuration Backup and Restore Enterprise Security ServicesOur expertise spans across Perimeter Security ManagementInfrastructure Security Product Evaluation
- 16. Perimeter Security Policy Design
- 17. Implementation of Perimeter Security ProductsEndpoint Security Management24x7 Monitoring & Management of Endpoints
- 19. Vulnerability Assessment and ScanningNetwork Security ManagementMonitoring of Authentications
- 20. Proactive Escalation and Reporting
- 21. 24x7x365 real time event log Middleware SupportMaintenance Maintenance and Refresh Packs
- 22. Log Rotates / Trace rollover maintenance
- 23. Backup & RestoreConfigurationInstallation of single & multiple Environments
- 24. Set up vertical and horizontal Clusters
- 25. Deploying Web Servers / Load BalancersProactive Monitoring Server Response Time & CPU Utilization
- 26. Metrics Web Applications
- 27. Thread Pools Break Fix Web Container clustering and failover
- 29. SSL Certificate and SignaturesIT Infrastructure Monitoring Network Switch Router Interface Monitoring
- 30. WAN Response Time MonitoringServers Server Health Monitoring
- 31. Server Availability MonitoringSecurity Security Event Monitoring
- 32. VPN Connectivity MonitoringDatabase DB Status, CPU Utilization, Memory Utilization
- 33. SQL Scripting, Database AdministrationApplication ServersApplication Response Time
- 34. Memory UsageAdditional Features Real Time Alerts and Escalations
- 35. Network Operations Center Desktop SupportTypical Services provided Diagnosis and TroubleshootingInstallation and Configuration of Business ApplicationsRemoval of Spyware and VirusesSoftware Support for Operating Systems, Productivity Tools and UtilitiesControlled Release of Security Patches, Anti Virus Updates and other SoftwareLife Cycle Management including Asset and Configuration Management
- 36. Network AuditExample of Audit Report with WAN and LAN Monitoring 4 Stage Phased Approach Experienced Cisco Network Engineers Onsite / Offshore Model Packet Level Network Inspection Detailed Analysis of Product and Network Traffic Road Map to improve processes
- 37. Database Management Services 24x7x365 Support from Offsite and Offshore Locations Increased Availability and Flexibility Tiered Packaged Services Protection of Data Integration, Applications and Web Infrastructure Robust Reporting and Escalation Processes Improved Performance and Risk Management
- 38. IT GovernanceITIL Audit Assessment of Current IT Processes
- 39. Interviews and Gap Analysis ITIL Awareness Program 5 day interactive course
- 40. Q&A sessions
- 41. Case StudiesITIL Implementation Tool Optimization & Automation
- 42. Creation of Policies for major processes
- 43. Alignment of IT and Business Goals
- 44. Road Map for Continuous Service Improvement Thank you. We look forward to working with you.Radiss Tech Services Inc5104 TollviewDr Unit # B Rolling MeadowsIL -60008Phone : (224) 232 5080 Fax : (224) 232 5094Email: info@radiss.com