Executive Summary: R&D Operations Cost 2010
       ~ The need to look beyond cost control~

       July 2010



         For Additional information, contact info@zinnov.com




This report is solely for the use of Zinnov client and Zinnov personnel. No part of it may be
circulated, quoted, or reproduced for distribution outside the client organization without prior
written approval from Zinnov
R&D operating cost in India has continued to decline for the last 24 months; Companies have                                                                     1
   generated significant cost savings to the Head quarters

                               India R&D Center Adjusted Operating Cost/
                                        FTE1/ Year in INR Lakhs
                                                                                                                 Year on Year Cost Savings by India R&D Centers
                  20                                                                          40%                                 (USD Billion)
                                                 18.5           18.4            18.2
                                     17.1
                                                                                              30%

                  15    14.6                                                                             2010                    14.8
                                     16.8%                                                    20%
                       15.5%
 INR (in Lakhs)




                                                   8.2%
                  10                                                                          10%                                                      Net Saving
                                                                                                         2009                   13.3
                                                                                                                                                      ~USD 40 Bn

                                                                                              0%
                                                               -0.7%            -0.9%
                   5

                                                                                              -10%       2008               11.6



                   0                                                                          -20%
                                                                                                                 0          5           10       15         20
                       FY 2006      FY 2007    FY 2008        FY 2009         FY 2010
                                  Total Cost/FTE/annum                    YoY Growth

Note: 1Full Time Equivalent; Adjusted for FY 2006 to FY 2010 based on data compiled for the participating companies                                         Zinnov
Source: Zinnov analysis based on information provided by the participating companies                                                                      Confidential
While most of the R&D centers in India do not hedge for cost, the relative strengthening of INR                                                                          2
 against USD had a marginal adverse impact on further declining cost

                        India R&D Center Adjusted Operating Cost/                                                               Percentile Break up of Total Cost/ FTE,
                                    FTE1/ Year in USD                                                                                      FY 2010 (in USD)

45,000                                                                                          50%
                                                42,335
                                                                39,795                                              90th
                                                                                                                                                  57,737
                                                                                38,199                            Percentile
                                                                                                40%
                               35,576

               31,207                                                                           30%                 75th
                                                                                                                                               49,659
30,000                                                                                                            Percentile

              19.0%                              19.0%
                                                                                                20%
                                14.0%
                                                                                                                    50th
                                                                                                                                         36,065
                                                                                                                  Percentile
                                                                                                10%

15,000                                                                                                              25th
                                                                                                0%                                    26,573
                                                                                                                  Percentile

                                                                                 -4.0%
                                                                -6.0%                           -10%
                                                                                                                      Average            38,199

       0                                                                                        -20%
              FY 2006          FY 2007         FY 2008         FY 2009         FY 2010                                          0      15,000     30,000   45,000   60,000
                         Total Cost/FTE/annum                            YoY Growth

Note: 1Full Time Equivalent; Adjusted for FY 2006 to FY 2010 based on data compiled for the participating companies                                             Zinnov
Source: Zinnov analysis based on information provided by the participating companies                                                                          Confidential
The cost of operations decreases as the company size increases due to cost optimization and                                                        3
    further increases with increase in headcount due to overheads

                                                                        Percentile Break up of Total Cost/ FTE,
                                                                                FY 2010 (in INR Lakhs)
                 40
                            0-400 employees                                  400-1,000 employees                      1,000+ employees
                         Sample = 63% centers                               Sample = 17% centers                    Sample = 20% centers


                 30               Advanced                                      Implementation                          Higher maturity,
                               investments in                                   of best practices                      ownership of work,
                                   people &                                       from market                         investment in people
INR (in Lakhs)




                                infrastructure                                      learning                             & infrastructure

                 20


                                                 27.3                                               26.4                                     26.6
                 10                                                                                                           20.6
                                     18.7
                                                                                        15.7                        16.0
                        12.0
                                                                             7.9

                 0
                        10th     Average   90th                           10th     Average   90th                   10th     Average   90th
                      Percentile  Cost   Percentile                     Percentile  Cost   Percentile             Percentile  Cost   Percentile
                                                                Effective Conversion Rates for FY 2010:
                                                                   USD 1 = INR 47.6, EUR 1 = INR 67.3

Note:                                                                                                                                           Zinnov
Source: Zinnov analysis based on information provided by the participating companies                                                          Confidential
Bangalore being the costliest in terms of people cost, witnesses the maximum cost of                                                                4
    operations in India

                                                                        Percentile Break up of Total Cost/ FTE,
                                                                                FY 2010 (in INR Lakhs)
                 40
                                 Bangalore                                             Pune                                 Others
                         Sample = 63% centers                               Sample = 16% centers                    Sample = 21% centers


                 30            Higher cost of                                  Relatively lesser as                      Cost lesser than
                                  talent &                                        compared to                         Bangalore by 24.2% on
                               infrastructure                                  Bangalore but fast                    an average. Much lesser
INR (in Lakhs)




                                                                                   catching up                          for tier 2 locations

                 20


                                                27.4                                                  26.3
                 10                 19.8                                                                                                  21.2
                                                                                         19.1
                                                                            13.6                                               15.0
                        10.8                                                                                        10.1


                 0
                        10th     Average   90th                           10th     Average   90th                   10th     Average   90th
                      Percentile  Cost   Percentile                     Percentile  Cost   Percentile             Percentile  Cost   Percentile
                                                                Effective Conversion Rates for FY 2010:
                                                                   USD 1 = INR 47.6, EUR 1 = INR 67.3

Note:                                                                                                                                            Zinnov
Source: Zinnov analysis based on information provided by the participating companies                                                           Confidential
Excessive cost control focus is restraining centers to move up the value chain faster                       5



 Unmet needs:

 • The current state of maturity of R&D centers is low and only about 4% of the products R&D is in the
   highest level of maturity (Product/ business ownership), indicating a significant scope for improvement

 • Product concept and design related work is still in the nascent stage and in India and product
   maintenance, QA/ testing & support continue to be the key focus areas (86% of total work) for
   majority of the MNC R&D centers in India

 • More than 80% of the total installed R&D talent pool in India is less than 8 years of experience and
   witness lack of technical and product management talent in the current landscape

 • Attrition is a again a key perceived challenge with attrition peaking up to reach 19.2% (YTD basis) after
   witnessing a downfall during the economic downturn




                                                                                                     Zinnov
                                                                                                   Confidential
The future outlook looks promising and with right strategies and long term view, companies                   6
will be able to continue to optimize cost going forward


 Future Outlook:

 • Companies will focus on increasingly optimizing the people related costs while choosing the optimal
   pyramid structures and controlled salary increments. Also increasing infrastructure utilization, and
   optimizing of travel will ensure controlled inflation in costs

      oHowever, with companies planning for a near 10% salary increment for FY 11, hiring laterals,
       escalation in rents and opening up of travel, the costs are expected to go up in FY 2011

 • The aspiration to move up the maturity value chain will force R&D centers to hire experienced talent
   pool but will also look to optimize the experience pyramid to manage costs efficiently

 • With increased availability of low cost talent and ever improving infrastructure in tier 2/3 locations,
   companies will be running pilot efforts with non-core activities in these locations to start with




                                                                                                      Zinnov
                                                                                                    Confidential
Companies need to make a paradigm shift beyond cost control to strengthen the R&D value             7
proposition from emerging locations


                                                1

                                        Focus beyond cost
                                            efficiency



                    5                                                          2

             Enhance technical                                         Aspire to become
           leadership & product                                         global strategic
               management                                                  partners

                                            Increasing
                                           R&D Value
                                           Proposition

                4                                                                  3
                                                                          Emerging/ Global
       Accelerate ecosystem
                                        From cost focus to                market innovation
           partnerships
                                                                               focus
                                       innovation & global
                                           leadership


                                                                                             Zinnov
                                                                                           Confidential
About Zinnov                                                                                                 8



Zinnov helps organizations globalize their business and improve
people strategy.
Our consulting solutions are based on rigorous research techniques, data analytics and communities




  Zinnov Research: http://www.zinnov.com/white_papers.php

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  Zinnov Events:            http://www.zinnov.com/zn_events.php



                            @zinnov


     For additional details on the topic, contact info@zinnov.com
                                                                                                       Zinnov
                                                                                                     Confidential
Thank You


                              69 "Prathiba Complex", 4th 'A'
                              Cross, Koramangala Ind. Layout
                              5th Block, Koramangala
                              Bangalore – 560095
                              Phone: +91-80-41127925/6

                              Vatika Business Centre,
                              2nd Floor, Block B,
                              1st India Place, M.G Road,
                              Gurgaon – 122002
                              Phone: +91-124- 4028888

                              575 N. Pastoria Ave
info@zinnov.com               Suite J
                              Sunnyvale
www.zinnov.com                CA – 94085
                              Phone: +1-408-716-8432

                              21, Waterway Ave,
                              Suite 300
         @zinnov              The Woodlands
                              TX – 77380
                              Phone: +1-281-362-2773

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R&D Operations Cost 2010

  • 1. Executive Summary: R&D Operations Cost 2010 ~ The need to look beyond cost control~ July 2010 For Additional information, contact info@zinnov.com This report is solely for the use of Zinnov client and Zinnov personnel. No part of it may be circulated, quoted, or reproduced for distribution outside the client organization without prior written approval from Zinnov
  • 2. R&D operating cost in India has continued to decline for the last 24 months; Companies have 1 generated significant cost savings to the Head quarters India R&D Center Adjusted Operating Cost/ FTE1/ Year in INR Lakhs Year on Year Cost Savings by India R&D Centers 20 40% (USD Billion) 18.5 18.4 18.2 17.1 30% 15 14.6 2010 14.8 16.8% 20% 15.5% INR (in Lakhs) 8.2% 10 10% Net Saving 2009 13.3 ~USD 40 Bn 0% -0.7% -0.9% 5 -10% 2008 11.6 0 -20% 0 5 10 15 20 FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 Total Cost/FTE/annum YoY Growth Note: 1Full Time Equivalent; Adjusted for FY 2006 to FY 2010 based on data compiled for the participating companies Zinnov Source: Zinnov analysis based on information provided by the participating companies Confidential
  • 3. While most of the R&D centers in India do not hedge for cost, the relative strengthening of INR 2 against USD had a marginal adverse impact on further declining cost India R&D Center Adjusted Operating Cost/ Percentile Break up of Total Cost/ FTE, FTE1/ Year in USD FY 2010 (in USD) 45,000 50% 42,335 39,795 90th 57,737 38,199 Percentile 40% 35,576 31,207 30% 75th 49,659 30,000 Percentile 19.0% 19.0% 20% 14.0% 50th 36,065 Percentile 10% 15,000 25th 0% 26,573 Percentile -4.0% -6.0% -10% Average 38,199 0 -20% FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 0 15,000 30,000 45,000 60,000 Total Cost/FTE/annum YoY Growth Note: 1Full Time Equivalent; Adjusted for FY 2006 to FY 2010 based on data compiled for the participating companies Zinnov Source: Zinnov analysis based on information provided by the participating companies Confidential
  • 4. The cost of operations decreases as the company size increases due to cost optimization and 3 further increases with increase in headcount due to overheads Percentile Break up of Total Cost/ FTE, FY 2010 (in INR Lakhs) 40 0-400 employees 400-1,000 employees 1,000+ employees Sample = 63% centers Sample = 17% centers Sample = 20% centers 30 Advanced Implementation Higher maturity, investments in of best practices ownership of work, people & from market investment in people INR (in Lakhs) infrastructure learning & infrastructure 20 27.3 26.4 26.6 10 20.6 18.7 15.7 16.0 12.0 7.9 0 10th Average 90th 10th Average 90th 10th Average 90th Percentile Cost Percentile Percentile Cost Percentile Percentile Cost Percentile Effective Conversion Rates for FY 2010: USD 1 = INR 47.6, EUR 1 = INR 67.3 Note: Zinnov Source: Zinnov analysis based on information provided by the participating companies Confidential
  • 5. Bangalore being the costliest in terms of people cost, witnesses the maximum cost of 4 operations in India Percentile Break up of Total Cost/ FTE, FY 2010 (in INR Lakhs) 40 Bangalore Pune Others Sample = 63% centers Sample = 16% centers Sample = 21% centers 30 Higher cost of Relatively lesser as Cost lesser than talent & compared to Bangalore by 24.2% on infrastructure Bangalore but fast an average. Much lesser INR (in Lakhs) catching up for tier 2 locations 20 27.4 26.3 10 19.8 21.2 19.1 13.6 15.0 10.8 10.1 0 10th Average 90th 10th Average 90th 10th Average 90th Percentile Cost Percentile Percentile Cost Percentile Percentile Cost Percentile Effective Conversion Rates for FY 2010: USD 1 = INR 47.6, EUR 1 = INR 67.3 Note: Zinnov Source: Zinnov analysis based on information provided by the participating companies Confidential
  • 6. Excessive cost control focus is restraining centers to move up the value chain faster 5 Unmet needs: • The current state of maturity of R&D centers is low and only about 4% of the products R&D is in the highest level of maturity (Product/ business ownership), indicating a significant scope for improvement • Product concept and design related work is still in the nascent stage and in India and product maintenance, QA/ testing & support continue to be the key focus areas (86% of total work) for majority of the MNC R&D centers in India • More than 80% of the total installed R&D talent pool in India is less than 8 years of experience and witness lack of technical and product management talent in the current landscape • Attrition is a again a key perceived challenge with attrition peaking up to reach 19.2% (YTD basis) after witnessing a downfall during the economic downturn Zinnov Confidential
  • 7. The future outlook looks promising and with right strategies and long term view, companies 6 will be able to continue to optimize cost going forward Future Outlook: • Companies will focus on increasingly optimizing the people related costs while choosing the optimal pyramid structures and controlled salary increments. Also increasing infrastructure utilization, and optimizing of travel will ensure controlled inflation in costs oHowever, with companies planning for a near 10% salary increment for FY 11, hiring laterals, escalation in rents and opening up of travel, the costs are expected to go up in FY 2011 • The aspiration to move up the maturity value chain will force R&D centers to hire experienced talent pool but will also look to optimize the experience pyramid to manage costs efficiently • With increased availability of low cost talent and ever improving infrastructure in tier 2/3 locations, companies will be running pilot efforts with non-core activities in these locations to start with Zinnov Confidential
  • 8. Companies need to make a paradigm shift beyond cost control to strengthen the R&D value 7 proposition from emerging locations 1 Focus beyond cost efficiency 5 2 Enhance technical Aspire to become leadership & product global strategic management partners Increasing R&D Value Proposition 4 3 Emerging/ Global Accelerate ecosystem From cost focus to market innovation partnerships focus innovation & global leadership Zinnov Confidential
  • 9. About Zinnov 8 Zinnov helps organizations globalize their business and improve people strategy. Our consulting solutions are based on rigorous research techniques, data analytics and communities Zinnov Research: http://www.zinnov.com/white_papers.php Zinnov Blog: http://zinnov.com/blog/ Zinnov Services: http://zinnov.com/services.html Zinnov Events: http://www.zinnov.com/zn_events.php @zinnov For additional details on the topic, contact info@zinnov.com Zinnov Confidential
  • 10. Thank You 69 "Prathiba Complex", 4th 'A' Cross, Koramangala Ind. Layout 5th Block, Koramangala Bangalore – 560095 Phone: +91-80-41127925/6 Vatika Business Centre, 2nd Floor, Block B, 1st India Place, M.G Road, Gurgaon – 122002 Phone: +91-124- 4028888 575 N. Pastoria Ave info@zinnov.com Suite J Sunnyvale www.zinnov.com CA – 94085 Phone: +1-408-716-8432 21, Waterway Ave, Suite 300 @zinnov The Woodlands TX – 77380 Phone: +1-281-362-2773