The document provides instructions for reconciling fees listed in BAPS (the loan servicing system) with fees listed in a Proof of Claim (POC) form, when the total amounts do not match. It describes steps to identify the source of the error, make necessary corrections to fees in BAPS, save the changes, create a ledger, and verify that the systems now show matching totals. The goal is to ensure fees in the servicing system reconcile with what is claimed in the bankruptcy case.