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- 1. Sekhar 469-955-5363 Email: gsekharreddy5@gmail.com ---------------------------------------------------------------------------------------------------------------------- Professional Summary • Strong track record with 15 + years’ experience in the Information Technology sector, in the area of Windows /Citrix/VMware System Administration and Networking. • Organized and goal-oriented with more than seven years experience in project management and a strong customer focus. • Proven ability to lead diverse workforces, including off-shore resources, highly skilled engineers, and entry-level analysts. • Excellent communication and co-ordination skills including cross functional team leadership, partnering with business teams to achieve common goals, as well as LEAN process improvement • Proven ability to analyze the business needs and deliver on time and within budget, the technology and infrastructure needed to accomplish the objectives. • Extensive and in-depth knowledge of the Microsoft Windows Server platforms, including focus on Security and Compliance. • Ability to understand and address the needs of the business through technology or process solutions that delivers explicit business value. • Well versed with ITIL based change/incident/problem management best practices and contribute to continuous improvement for the benefit of the organization. • Proficiency with Microsoft Project, Excel, Word, PowerPoint, Visio, Share Point and Remedy Core Competencies Project and Program Management Leadership and People Management Vendor Management SLA, OLA and KPI management Domain Migrations Problem / Incidence / Change Management Strategic Planning and Risk Management ITIL based Service Level Delivery Management BCP & DR and Capacity planning Certifications • Microsoft Certified Systems Engineer- MCSE 2003 • Cisco Certified Network Associate – CCNA • IT Service Management - ITIL Academic Profile • Master of Computer Applications – MCA • Bachelor of Sciences in Computer Science - BS Visa Status • Green Card Technical Skills Operating Systems Win NT/2KX and Win 95/98/XP/Win7 (Wintel) Software/System Architecture Active Directory2003, Windows Clustering and SAN Technologies, SQL 6.5, 7.0, 2000 and 2005, IIS, Exchange Server 2000 1
- 2. Migration Tools NetIQ DMA and Quest Migration Wizard Patching Tools WSUS, Shavlik NetChk Protect, Altiris Hardware Support Compaq/HP (DL360, DL380, DL580); Blade Servers, Dell, IBM Servers SAN, HP Proliant DL series and IBM e-series Storage - HP SAN MSA1000, IBM DAS 400 , Dell, HP, Compaq Laptops/ Desktops Network Monitor Tools EMC-SMARTS, HP-Network Automation Change Management Tools Remedy5.01, IBM Manage Now, Service Peregrine, Resolve IT Virtual Server VMware ESX 2.5 and 3 virtual farms Experience Profile Sandlot Solutions 06/2014 – 03/2015 Program / Delivery Manager • Currently working as Program/Delivery manager in Operations and providing 24/7 support to the customers across USA. • Provide monitoring and management of the various systems interfaced with the Sandlot Solutions HIE directly. • Managing team of Application engineers to resolve application / Configuring applications, incident Management, Problem Management and Change Management, track progress of individual projects and provide weekly progress to the management. • Involved in the recruitment process of the staff as well as in the management of the staff. • Be familiar with budget, financial as well as vendor management and SLAs • Communicates with various business areas and outside vendors, consultants, and clients regarding automation needs. • Ensures compliance with all audit requirements including change control procedures and data security • Good Knowledge on the following healthcare applications like MPI, Connect, PXS, Consent and Mirth/cloverleaf Engines, leaf sprout auditing tool etc. • Management of multiple interfaces with different hospitals EMR systems like Epic, Meditech, Paragon, ECW, All scripts and Lab Corp’s LIS. All the interfaces are through the HIE compliant integration layer via Mirth. • Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. USAA, San Antonio – TX (TCS) 07/2013 to 05/2014 Program Manager • Currently working in Bank hub and responsible for Program Management tools to facilitate better project management. • Responsible for managing several Project Management Tools including Waterfall, Simulation Tool and Forecast Tool. • Several benefits have been realized, including the ability for Delivery Manager’s to view the status of their list of projects in a single view, including burn analysis for better planning. • Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects. 2
- 3. • Weekly updates to the forecast tool and working with PM’s to review and verify the forecast numbers. • Executive Presentations including presenting to DMs on burn status and budget details • Involved in 2014 capacity planning for Bank portfolio. • Monitoring resource allocation and providing weekly updates to management. Microsoft, Redmond – WA (TCS) 10/2011 to 06/2013 Program Manager • Managing MSG-Windows/Networking Operations across the globe by providing 24/7 support on critical enterprise tools and applications. • Requires day-to-day interface with engineers to address issues and mitigate risk. Transitioned team towards proactive application ownership through determining fixes for re-occurring issues, weekly root- cause analysis reviews. • Manage the Security Compliance for 500+ servers and applications to remain Compliant to FISMA regulations. • Drive the team to reduce MTTR for critical issues and automate to reduce human errors / resource utilization. • Platform and Performance evaluations for the tools/applications to plan for Capacity management. • Plan for the Business Continuity for all the critical networking and monitoring tools • Analyzing the opportunity to virtualize the infrastructure to reduce the carbon foot print • Developed and publish weekly newsletter and scorecard. Includes highlights, lowlights, and project status. The scorecard illustrates open and resolved problems and application/tool uptime as a percentage. This status is shared with team up to group leadership. • Manage vendor relations with the application vendors for support and new upgrades. • Conduct monthly sprints to implement application upgrades, network monitoring projects, and bug resolution that will improve the efficiency and effectiveness of network performance and alerting tools. Includes planning sessions, scrum, task tracking in Visual Studio, and retrospectives. • Conducting QBR (Quarterly Business Review) with senior client leadership and sharing the feedback to the team. • Developed innovative solutions to client proposals resulting in additional business for TCS worth USD 3M over its lifetime MasterCard, O’Fallon –MO(Wipro) 01/2010 to 10/2011 Project Manager • Managed Wintel Server Technical Support L3 engagement by providing 24/7 support for 2000+ Servers. • Managed Citrix Application Delivery Support by providing 24/7 support for more than 1500 users globally (35 Vendors) • Managed secure vendor workspace and responsible for Application Provisioning and Software Compliance management • Acting as a single point of contact (SPOC) to client and offshore/onsite teams.( 30+ resources) • Responsible for Initiation, Preparation of Project plan, Implementation, Monitoring and Controlling and completion of the project in accordance with a planned time line. • Responsible for Resource Planning and Utilization, People Management - Role definition and risk management • Ensuring process adherence to support and implement infrastructure using Physical and virtualization technologies. • Ensured that objectives of different teams were accomplished in accordance with outlined priorities • Review and initiate measures for automating and process streamlining. • Driving all major client/vendors meetings at onsite and analyze the future business requirements. • Vendor and third party contractor management • Achieving 100% SLA on all BAU activities as per SOW 3
- 4. • Proactive identification and mitigation of risks • Implementing best practices to stream line the operations • Tracking project margins and estimates cost and effort involved and setting Base Lines on deliverables • Generating and publishing Projects metrics and conducting governance meetings with the management • Defining milestones and consistent review of project progress and achievements • Ability to drive and gets 'buy-in' and commitment from multiple parties involved to arrive at a consensus in the time available • Analyze results of operations to discover more efficient ways to utilize resources. • Ensure all Data Center issues are taken care and Deploying Patches as per the client schedules using Altiris • Review and manage new vendor access and environment setup and Provisioning Win XP /Win7 VDIs • Ensured 100% software compliance and involved in quarterly audits. • Setting challenging, tangible goals to team, allows freedom but ensures accountability • Building and maintaining team spirit and resolving conflicts within the team • Fostering the right environment for the team to share and contribute thoughts and ideas. • Resource fulfillment to ensure no billing loss and apply LEAN where every applicable by Automation and process enhancement Achievements • Played vital role in the project knowledge transition in getting the L3 Operations successfully live from MasterCard Engineering Team to Wipro. • Achieved 100% CSAT - 7/7 • Implemented 5 SIP's by automating critical L3 activities and saved 380 manual hrs per month • I have been well appreciated by the client for the quality of work and dedication. • Initiated cross functional trainings between Windows and Citrix teams and effectively utilized resources by consolidating as one team • Managed and maintained KEDB, Tech / Process Documentation and created SOP for all critical activities. Citi, Irving –TX (Wipro) 01/2009 to 01/2010 Server Management, Project Lead Responsibilities: • Providing L3 level of support for Windows 2000 & 2003 Operating System and Server Administration. • Remote Administration and maintenance of Servers placed at five data centers in NJ and NY • Administering and implementing monthly Patch Management on Windows servers using SPAC Tool (VTM & Non- VTM Patches). • Responsible for new server installations, upgrade and maintenance of HP and DELL. • Worked on Capacity Management and Availability Management. • Analyzing hardware issue and collaboration with different platform teams and hardware vendors to fix them. • Work with Business Continuity Management teams in planning and simulating Disaster Recovery Scenarios • Following Incident / Problem / Change Management as per ITIL Process American Express, Phoenix- AZ 07/2008 to 01/2009 AD Migration / Project Lead(CTS) • Worked with American Express as an Active Directory consultant and supporting AD2003 post migration issues. 4
- 5. • Very good experience in Administration/Migration of Active directory and strong level 2 support, 60,000+ users base in the global enterprise environment with over 150 domains, Multi-site environments with over 30 site connected locations. Alcatel-Lucent, Plano - TX 06/2007 to 06/2008 EMC, Westborough - MA 05/2006 to 05/2007 Lehman Brothers, Jersey City- NJ (Wipro) 08/2005 to 04/ 2006 Dresser Inc, Dallas- TX (Wipro) 03/2004 to 07/ 2005 5
- 6. • Very good experience in Administration/Migration of Active directory and strong level 2 support, 60,000+ users base in the global enterprise environment with over 150 domains, Multi-site environments with over 30 site connected locations. Alcatel-Lucent, Plano - TX 06/2007 to 06/2008 EMC, Westborough - MA 05/2006 to 05/2007 Lehman Brothers, Jersey City- NJ (Wipro) 08/2005 to 04/ 2006 Dresser Inc, Dallas- TX (Wipro) 03/2004 to 07/ 2005 5