Reduce your Calls to Helpdesk
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The document discusses the integration of Site24x7's status page with Servicedesk Plus to reduce help desk calls and improve communication during incidents, such as DDoS attacks. It illustrates two scenarios involving internal and external users facing service interruptions and emphasizes the importance of transparency and timely updates. The use of a status page can significantly decrease the number of support tickets during outages by keeping users informed.
Reduce your Calls to Helpdesk
- 1. Reduce calls to your help desk Site24x7 Rex Peter
- 2. Status Page for everyone! Increasing transparency Internet is slow unable to print unable to login Application is down Log calls to help desk
- 4. Internal user Out of toner
- 6. Out of toner
- 7. Multiple incidents created for one problem 100`s of Incidents will be created for one problem
- 8. Savvy Tech Users Posting important update on top banner
- 10. ServiceDesk Plus configuration to integrate Site24x7 status page Step 1 : Admin--> General Settings --> Self-Service Portal Step 2: Customize Self-Service Portal Step 3: Add the Site24x7 status page permalink to the web address
- 11. Site24x7 status page in ServiceDesk Plus self-service portal
- 12. Scenario 2: Zylker CRM application was down due to a DDoS attack, which left millions of users in the dark. External Customers
- 13. Zylker CRM service down
- 14. Unable to access the application CRM page is not loading Unable to login Support calls
- 15. 50+ support tickets raised in less than 2 hours. For the same incident. Support tickets
- 16. Possible impact on social media
- 17. Zylker could have avoided such chaos, if they have well communicated about their DDoS attack to the end users. But they did not :-(
- 18. ZOHO faced severe DDoS attack on Nov 4th, 2015
- 19. ZOHO used Site24x7 Status Page to communicate 20 million users
- 20. Nov 5th, 2015
- 21. Savvy Tech Users Zoho uses Site24x7 status page for all apps • Service status availability of all apps • Performance status of apps • Keep customers informed • Reduce incidents during downtime • Acknowledge problems • Being transparent
- 22. Zoho CRM | Availability and performance status of the application
- 23. Status pages backed by solid monitoring capabilities
- 24. Savvy Tech Users All-in-one monitoring to support your status page • Server • Application • Website • Network
- 25. Savvy Tech Users Site24x7 service status page • Service status availability interruption • Performance status response time • Status history https://status.site24x7.com/