Remote DBA Service: Powering your DBA needs
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The document outlines the offerings of remote DBA and cloud DBA services provided by EnterpriseDB, emphasizing their value for PostgreSQL database management. It discusses the challenges of in-house database management and the benefits of outsourcing to experienced professionals to improve efficiency and reduce downtime. The document also highlights the comprehensive support and scalability options available to clients, ensuring robust and reliable database operations.
Remote DBA Service: Powering your DBA needs
- 1. Remote DBA & Cloud DBA Services Kanchan Mohitey Senior Director, Managed Support & Services
- 2. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 2 Agenda • Your need for a Postgres partner • Remote DBA Services • What is it ? • Who needs it? • What does it deliver ? • Cloud DBA Services • What is it? • Who needs it? • What does it deliver? • Q & A
- 3. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 3 Remote DBA & Cloud DBA Timely, Affordable, and Reliable Always at Your Service Premium Management More than Monitoring Alone Around-the-clock Assurance On-premises and in the cloud
- 4. ADOPTION ACCELERATING • Most mature open source DBMS technology • Backed by strong, independent community • Developers love Postgres • Demand accelerating
- 5. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 5
- 6. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 6
- 7. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 7 Postgres Journey Adoption Development Deployment Maintenance • Monitor • Gather Trends • Capacity Planning • Optimize Performance • Identify & Resolve Threats • Assess System Needs • Identify Infrastructure • Identify Dependencies • Deploy Packages • Plan • Effort Estimation • Design • Develop • Package • Reach Consensus • Define Projects • Knowledge Gaps • Train Resources • Identify Partners • Arrange Experts
- 8. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 8 Cloud DBA Service Remote DBA Service Technical Account Manager PostgreSQL Technical Support Software Support Services EDB Postgres Advanced PostgreSQL EDB Postgres Tools ** Open Source Tools * Postgres Optimization Enterprise Strategy Custom Services Getting Started Training * OmniDB, pgBarman, repMgr, PostGIS, Pgpool, PgBouncer, pgAdmin, Foreign Data Wrappers ** Postgres Enterprise Manager, Backup and Recovery Tool, Failover Manager, Migration Toolkit, Replication Server, BDR-SE, BDR-EE, Kubernetes Operators, Connectors EDB Portfolio
- 9. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 9 Support Landscape Encompassing all your needs Technical Support Remote DBA | Cloud DBA Support • Reactive Support • Product-Defined SLO’s • Patches, Fixes & prior versions • Access to Postgres Experts • 24/7 Global Support • Access to Tools & Knowledge Base • Proactive Support • Solution-Defined SLO’s, Augment your DBA team • Environmental Reviews • Optimizations & Upgrades • 24/7 Active Solution management • Capacity Planning & Forecasting
- 10. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 10 Do It Yourself Or Remote DBA ? Challenges Solution - RDBA | CDBA • Postgres Database administrators can be hard to find. • DBAs are expensive, budget intensive • Database administration or maintenance is not a core part of the IT strategy, appetite to spend minimal • Creating in-house expertise is expensive & time consuming • Scaling is not always straightforward • Get started from Day 1, tap into the cost-effective professionals • Unburden from database operations. • Proven track record, 10+ yrs expertise, largest pool of Postgres certified DBAs. • Reduce the downtime to get most out of Postgres • Ability to scale and support Fortune 500 companies
- 11. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 11 Remote DBA (RDBA) Services EDB Postgres leadership provides best practices for you! • Optimize in-house resources for mission-critical activities • Leverage EDB Postgres expertise • No hiring or Training costs • Accountability for results • Around-the-clock assurance • Best practice technology & procedures • Designated TechLead is your single point of contact • Full DBA Support for Postgres Databases
- 13. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 13 RDBA Service Overview Focused on customer needs Assessment Cadence Reviews
- 14. © Copyright EnterpriseDB Corporation, 2020. All rights reserved. 14 Remote DBA Ongoing Operational tasks Monitoring Performance tuning Capacity planning Maintenance activities Proactive intelligence
- 15. Cloud DBA
- 16. © Copyright EnterpriseDB Corporation, 2020. All rights reserved. 16 DBaaS vs Cloud Compute DBaaS Cloud Compute Database as a service (DBaaS) is a cloud computing service model that provides users with some form of access to a database without the need for setting up physical hardware, installing software or configuring for performance Bring-your-own-license (BYOL) to deploy on hardware / infrastructure provided by a cloud platform provider. • Limited config options • Gated PostgreSQL • Vendors • Amazon RDS Postgres • Azure Database for PostgreSQL • Full config options • Full accessibility to EPAS or PostgreSQL • Vendors • Google Cloud Platform • Amazon EC2 • Azure VM • IBM Cloud
- 17. © Copyright EnterpriseDB Corporation, 2020. All rights reserved. 17 A fit for every customer Where Self-Managed Environments • Bare metal • Virtual Machines, Bare Metal (VMWare, Redhat Virtualization, IBM PowerVM, etc) • Docker/Kubernetes* Where IaaS Public Cloud • Self-Managed on Cloud Compute (e.g. AWS EC2, Azure VM, Google Compute Engine) Remote DBA Cloud DBA Where DBaaS Public Cloud • AWS RDS PostgreSQL • Azure Database for PostgreSQL Cloud DBA - DBaaS
- 18. © Copyright EnterpriseDB Corporation, 2020. All rights reserved. 18 What ● 24 x 7 x 365 DBA Operations team focused on production environment needs: event monitoring & remediation, task execution, trend gathering, upgrades & patches**, backups, replication, query analysis ● Designated Technical Leads for customers of Remote DBA & Cloud DBA IaaS Public Cloud Why ● Empowering the customer to swiftly provide skilled resources to their need without requiring expertise. A fit for every customer Where Self-Managed Environments • Bare metal • Virtual Machines, Bare Metal (VMWare, Redhat Virtualization, IBM PowerVM, etc) • Docker/Kubernetes* Remote DBA * EDB software subscriptions required ** Team-procured for customers with subscriptions Where IaaS Public Cloud • Self-Managed on Cloud Compute (e.g. AWS EC2, Azure VM, Google Compute Engine) Where DBaaS Public Cloud • AWS RDS PostgreSQL • Azure Database for PostgreSQL Cloud DBA Cloud DBA - DBaaS
- 19. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 19 Offering Matrix RemoteDBA CloudDBA CloudDBA for DBaaS 24x7 Monitoring ✅ ✅ ✅ 24x7 DBA Operations ✅ ✅ ✅ Database & Tools Upgrades ✅ ✅ ** Query Tuning Advice ✅ ✅ ✅ Proactive Health Scan ✅ ✅ Monthly Trend Review ✅ ✅ Quarterly Review ✅ ✅ ✅ Account Technical Lead ✅ ✅ Supported Platforms OpenShift, RHEL, CentOS, Debian, Microsoft Windows ● AWS EC2 ● Azure VM ● GCP ● Amazon RDS ● PostgreSQL for Azure Database
- 21. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 21 Value Proposition Major Cost Savings & High ROI’s Proven Ability to Execute & Certified Expertise Disaster Recovery & Business Continuity Plan Rapidly Scalable Service & SLO Adherence
- 22. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 22 VALUE PROPOSITION COST SAVINGS $$ $$ Ability to Execute Highly Scalable DR & Business Continuity
- 23. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 23 Direct Savings Value Proposition Indirect Savings • In-house DBA’s can contribute to new projects • Management and upkeep of database handled by RDBA • Monitoring and Maintenance covered, no additional tools required • Sanity of architecture is performed reduce deployment times • Reduced downtimes and maintenance window • Longer your applications functions more business you do • Allows for faster feature rollouts to keep your org agile
- 24. Customer Speak
- 25. Adam Bunch . Engineering Manager & Systems Architect. Konica Minolta Healthcare IT My biggest impression with using this service is that it's hard to quantify just how valuable it is. You almost cannot put a price on the peace of mind you have from the burden of so much work being shifted to a team of experts, and the knowledge of how safe your data is in those same hands. I used to lose a lot of sleep at night about the lack of coverage we had, now I only lose sleep about the rest of operations. “ ”
- 26. Mitchell D Baker, Sr Linux Admin OTS, Legislative Services Agency, State of Indiana. Our 24x7 support contract with Enterprise DB is an important complement to our on-site team. With clearly established parameters, EDB is able to respond to issues quickly and bring recommendations to us that minimize downtime. The weekly status checks and quarterly backup integrity checks provide peace of mind as part of our disaster recovery planning. Working with EDB has been a great learning experience for our team. “ ”
- 27. Getting Started
- 28. © Copyright EnterpriseDB Corporation, 2020. All rights reserved. 28 Contact anytime, from anywhere Option I - Website Raise a Ticket through the Support Portal Option II - Email Send an email, for raising ticket automatically use rdbaservices@enterprisedb.com Option III – Phone Call/Slack channel Phone Call – Call our 24X7 support line and speak with a Remote DBA representative. Phone: US: +1-732-931-7033 / UK: +44 – 2033719820 Brazil: +55-2139581371 / India: +91-20-66449632 Slack channel Hours of Coverage RDBA Support: 24 hours a day, 7 days a week
- 29. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 29 Remote DBA has your back Defined SLO Improved uptime Expert guidance Lower risk Secure operations CDBA RDBA
- 31. © Copyright EnterpriseDB Corporation, 2021. All rights reserved. 31 Postgres Journey - Ideal Partner Adoption Development Deployment Maintenance A Global Team Always Available
- 32. Takeaways ● Feel “DBA Empowered” & Scale quickly ● Boost Innovation & Accelerate Business
- 33. ● Proactive Support ● Extension of your DBA team ● Environmental Reviews ● Optimization & Upgrades ● 24/7 Active Solution Management ● Capacity Planning & Forecasting Remote DBA Cloud DBA 33 Remote DBA | Cloud DBA Enterprise Standard Community Build the right success story The best solution is the complete package. Professional Services
- 34. © Copyright EnterpriseDB Corporation, 2021 All rights reserved. 34 Questions
- 35. © Copyright EnterpriseDB Corporation, 2021 All rights reserved. 35 Thank You