Reputation and responsibility. Business breakfast UAPR with Mattias Iweborg
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The document discusses the relationship between corporate reputation, responsibility, and sustainability. It argues that a company's responsibility is defined by its stakeholders, and that there must be alignment between a company's words and actions. Managing stakeholder relationships and responsibility can translate to stronger brands and business success. The document uses several companies like Walmart and Marks & Spencer as examples of integrating sustainability into core business strategies and communication.
Reputation and responsibility. Business breakfast UAPR with Mattias Iweborg
- 1. Energy and Climate – Strategic Impact on Corporate Organisations REPUTATION AND RESPONSIBILITY (CSR + PR = TRUE?) Mattias Iweborg, Managing Director Enact Sustainable Strategies © Enact Sustainable Strategies 2011
- 2. Key messages • Reputation and responsibility are two sides of the same coin • A company does not itself what its responsibility is; it is defined by its stakeholders • There needs to be a match between walk and talk • Successful management of responsibility and stakeholder relationships can be transformed into brand equity and business success • There is money to be made here! © Enact Sustainable Strategies 2011
- 3. Sustainability © Enact Sustainable Strategies 2011
- 4. Definitions “Responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behaviour that ⎯ contributes to sustainable development, including health and the welfare of society; ⎯ takes into account the expectations of stakeholders; ⎯ is in compliance with applicable law and consistent with international norms of behavior; and ⎯ is integrated throughout the organization and practised in its relationships“ (ISO 26000 guidelines on social responsibility) “Operating a business in a manner that meets or exceeds the ethical, legal, commercial and public expectations that society has of business“ (Business for social responsibility) “A concept whereby companies decide voluntarily to contribute to a better society and a cleaner environment. A concept whereby companies integrate social and environmental concerns in their business operations and in their interaction with their stakeholders on a voluntary basis“ (European Commission) “Corporate Social Responsibility is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large“ (The World Business Council for Sustainable Development in its publication "Making Good Business Sense)
- 5. Typical drivers Customers Competence Capital Compliance Cost © Enact Sustainable Strategies 2011
- 6. AGlobal challenges possible approach Responsibility Sustainability Reputation Decreasing natural Brand trust and resources (eco system reputation are formed services) and societal by others based on need for sustainability action and interaction changes market Business conditions Brand Market specific Company specific © Enact Sustainable Strategies 2011
- 7. Societal need for sustainability changes market conditions (for all) Global and local generates societal challenges response changing market conditions © Enact Sustainable Strategies 2011
- 8. Brand trust and reputation are formed by others based on actions and interaction Corporate behaviour …forms trust and reputation (brand) © Enact Sustainable Strategies 2011
- 10. – GBP 60 – 100 million © Enact Sustainable Strategies 2011
- 11. Stakeholders form the perception of the brand Society Clients Employees Owners Vision & Brand Values & Mission Government, Suppliers & NGOs Retailers Media © Enact Sustainable Strategies © Enact Sustainable Strategies 2011
- 12. In came Janne Josefsson and Mission Investigation… © Enact Sustainable Strategies 2011
- 13. …and the share price plummeted OMXS Hakon Invest Uppdrag Granskning © Enact Sustainable Strategies 2011
- 14. Internal impact © Enact Sustainable Strategies 2011
- 15. – USD 320 million © Enact Sustainable Strategies 2011
- 16. Levels of Corporate Responsibility © Enact Sustainable Strategies 2011 © Enact Sustainable Strategies
- 17. Levels of WALK Leader ambition Dark Horse Icon Policy, TALK TALK Communication Laggard Leader & External Engagement Whistler in Pretender the dark WALK Laggard Implementation & Outcome Adapted from Ford Motor Company © Enact Sustainable Strategies 2011
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- 19. 19 © Enact Sustainable Strategies 2011
- 20. • One of the worlds largest companies (around 2 million employees!) • Mission: ”Help our customers to save money so they can live better.” • Poor reputation, under high pressure from NGOs, mainly regarding poor labour practices © Enact Sustainable Strategies 2011
- 21. • Started their proactive approach around 5 years ago, strongly led by the CEO Lee Scott • Now very much focusing on business opportunities connected to sustainability © Enact Sustainable Strategies 2011
- 22. Three overall goals • To be supplied 100 percent by renewable energy • To create zero waste • To sell products that sustain our resources and the environment © Enact Sustainable Strategies 2011
- 23. • Starting to communicate in stores • Good in engaging employees – everyone has made personal commitment in the sustainability area © Enact Sustainable Strategies 2011
- 24. Examples • Has created ”Sustainable Value Networks” on a range of products (e.g. jewellery) and processes (e.g., waste). Led by business responsibles, engaging various external experts. • Developing a product Sustainability Index – collaboration with universities, researchers etc • Strong push on suppliers – e.g. working closely with selected Chinese suppliers to reduce energy use • Begun to advocate for health care reform in the United States, partnering with trade unions • More about Walmart’s sustainability work http://walmartstores.com/Sustainability/ © Enact Sustainable Strategies 2011
- 25. Launched Plan A in 2007 “because there is no plan B”. 100 commit- ments in 5 areas. © Enact Sustainable Strategies 2011
- 26. Working with Oxfam to close the loops Return system for used clothing (an soon furniture) established in co-operation with Oxfam © Enact Sustainable Strategies 2011
- 27. The first year was a huge success! • 3 million garments handed in by customers • Customers are given a 5 GBP voucher for each garment that could be used for each purchase over 35 GBP • Oxfam sold the clothing and generated 2,2 million GBP • Average ticket 50% higher than average for customers using the voucher. © Enact Sustainable Strategies 2011
- 28. • Has really managed to integrate sustainability in core business • Strong in communication & engaging the customers, especially the in-store communication. • Excellent Sustainability Report © Enact Sustainable Strategies 2011
- 29. Engaging in public policy • Supporting a strong deal in Copenhagen • Consumers can add their own message to a virtual patchwork quilt • More info see http://plana.marksandspencer.com/you-can-do/climate-change/cop15 © Enact Sustainable Strategies 2011
- 30. Key messages • Reputation and responsibility are two sides of the same coin • A company does not itself what its responsibility is; it is defined by its stakeholders • There needs to be a match between walk and talk • Successful management of responsibility and stakeholder relationships can be transformed into brand equity and business success • There is money to be made here! © Enact Sustainable Strategies 2011
- 31. Дякую эа увагу! Большое спасибо! Mattias Iweborg mattias.iweborg@enact.se Enact Sustainable Strategies Tel. +46 70 593 43 60 www.enact.se © Enact Sustainable Strategies 2011