Resolving Conflict
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Conflict arises from disagreements but can result in positive outcomes like increased productivity and innovation if addressed properly. There are different types of conflict that stem from personalities, objectives, perceptions or expectations. Conflict should be resolved through collaboration where all parties speak, identify areas of agreement and disagreement, search for solutions, and reach consensus. Tips for resolving conflict include open communication, respect, empathy, focusing on solutions rather than who is right/wrong, finding the root cause, listening, and brainstorming to find the best resolution. Ultimately, resolving conflict in a way where all parties win allows a team to achieve its goals.
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Resolving Conflict
- 1. Resolving Conflict The Leadership Excellence series Jennifer Tseng July 10, 2009
- 2. Conflict=Disagreement Conflict=Argument Difference makes conflict.
- 3. Conflict is not always bad Positive changes Increased productivity Better Decisions Innovation Bonding among people When it is addressed and resolved……..
- 4. Types of Conflict Personalities Issues: Objectives, Perceptions, Expectations….etc. Conflict may occur for two reasons
- 5. Avert Conflict Not trying to change others personality Let everyone knows the facts about the situation. Focus on achieving the team’s goal.
- 6. Methods for Resolving Conflict Ignoring it…….. it festers Smoothing it over…… the team’s goals?? Forcing…… winners and losers Compromising…… both make concession to apply a solution Collaboration……. work together to reach an agreement good way
- 7. Collaboration Allow all parties to speak. Identify areas of agreement. Identify areas of disagreement. Search for solutions. Reach a consensus. Win/win situation
- 8. Tips for Resolving Conflict
- 9. Open communication Respectful Empathetic Caring Tips
- 10. Focus on Better ／ Less not Right ／ Wrong Tips
- 11. Find the root cause---- Discuss on the facts and present situation. Be a good listener Tips
- 12. Brainstorm to find the best resolution. Tips
- 13. Conflict is a part of life. Conclusion
- 14. Conflict is an opportunity to success. Solve team problems Focused on team goals Conclusion
- 15. When everyone wins, your team will achieve its goals. Conclusion
- 16. --END--