Mobile Commerce Primer:
Mobile Sites vs. Apps vs. Responsive Design
Mobile Commerce Primer



It’s become imperative to reach consumers seamlessly
across devices and channels. Why?

+ 2012 U.S. mobile sales: $17.1 billion (est.*)
+ 2015 U.S. mobile sales: $31 billion (est.)
+ By 2016, 7% of all e-commerce transactions will be conducted via
  mobile
+ Average Order Value and conversion rates are higher for tablet
  users than desktop users
+ Mobile-connected devices will exceed the world’s population by
  2013


*Data courtesy Forrester Research Inc., Internet Retailer, ComScore
Mobile Commerce Primer



Why don’t desktop sites function correctly on mobile
devices?

+ Smartphones and tablets emulate desktop browsers by default
+ Rendering websites in full-page view requires users to constantly
  zoom and scroll to interact with the site
+ Some site functionality can also be lost on mobile devices

The result is a choppy, disjointed user experience that is particularly
undesirable in the conversion-focused e-commerce space.
Mobile Commerce Primer

Desktop Sites on Mobile Screens
Mobile Commerce Primer



There are currently 3 primary approaches to targeting the
mobile consumer:

+ Separate, mobile-specific sites
+ Apps for smartphones and tablets
+ Responsive Design
Mobile Commerce Primer



What are Mobile Websites?

+ Often referred to as “M-dot” sites (i.e. m.brandname.com)
+ Use a separate design/development instance geared to mobile
  devices
+ Mobile sites display effectively on the mobile devices for which they
  are created
Mobile Commerce Primer


Mobile Websites
Mobile Commerce Primer


Mobile Websites
Pros                                  Cons
+ Improved performance on (some)      + Separate design and development
  mobile devices                        costs
+ Mobile-specific design              + Ongoing maintenance, content
+ Good for specific functional uses     creation, etc., in addition to
  (e.g. store locator)                  primary site tasks
                                      + Stripped-down user interface and
                                        content
                                      + Negative SEO implications
                                      + Device limitations – mobile
                                        designed for smartphones function
                                        poorly on tablets
                                      + Non-compatible with emerging
                                        device types
Mobile Commerce Primer


Apps (Smartphone and Tablet)
+   Made ubiquitous with the launch of the iPhone in 2007
+   Enable seamless functionality within the device
+   Splintered market (Apple iOS, Android, Windows 8)
+   Require separate app instances for smartphone/tablet users




                                           Worldwide market share Q1 2012 (Source Mobile
                                           Statistics)
Mobile Commerce Primer

Apps (Smartphone and Tablet)
Mobile Commerce Primer


Smartphone Apps
Pros                                  Cons
+ Device-specific design              + Multiple design and
+ Ability to access device              development costs (iOS, Android,
                                         etc.)
  functionality (i.e. camera,
                                      + Separate maintenance and
  contact list)                         content needs
+ Ability to create a targeted user   + Frequent updates required
  experience                          + Low adoption – 80% of branded
                                         smartphone apps are downloaded less
                                         than 1000 times*
                                      + Low repeat usage – 60% of
                                         downloaded apps are used less than 5
                                         times*
                                      + Over-crowded marketplaces
                                                             *Via Deloitte & Touche; Loyalytics
Mobile Commerce Primer


Responsive Design
+ Presents a new approach to website design and development

+ First appeared in the 2010 book Responsive Web Design by Ethan
  Marcotte

+ Uses a modular approach to design and development, leveraging
  CSS3 and media queries
Mobile Commerce Primer


Responsive Design (cont’d)
+ Responsive sites “survey” the destination device, reorganizing and
  displaying site content, and altering functionality, accordingly

+ Allows for a single set of URLs across digital channels, which
  provide numerous SEO benefits

+ This approach works across devices, from smartphones and tablets
  to the largest web-enabled TVs
Mobile Commerce Primer


Responsive Design
Mobile Commerce Primer


Responsive Design
Pros                                       Cons
+ Requires a single                        + Initial development costs and
  design/development instance                timeframe higher than a
+ 1 set of content (text, images,            standalone website
  product catalog) across devices          + Potential page load performance
+ Future-proof for new devices               issues on slower networks
+ Numerous SEO and social sharing
  advantages
+ Endorsed by Google (preferred
   method for mobile development)
+ Initial costs offset by lower lifetime
  maintenance costs
+ Enables context-based design and
  functionality
+ Continually evolving framework
Mobile Commerce Primer


Conclusions
+ For true multichannel, multi-device engagement, responsive design offers
  numerous advantages over other current solutions.
+ We fully recommend responsive design over alternative mobile strategies.
+ The future of responsive design will open the door to “context-based” site
  functionality.
+ Apps can be a viable solution in certain situations. Specifically, large
  retailers/brand manufacturers with sufficient resources, who are looking to
  push the experience envelope.
+ Mobile-specific site development has limited benefits in niche use cases.
  We believe this strategy will be further marginalized as responsive design
  becomes more mainstream. Still, it is preferable to ignoring the mobile
  channel.

+To see responsive design in action, visit adapt.gorillagroup.com

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Responsive design mobile_apps

  • 1. Mobile Commerce Primer: Mobile Sites vs. Apps vs. Responsive Design
  • 2. Mobile Commerce Primer It’s become imperative to reach consumers seamlessly across devices and channels. Why? + 2012 U.S. mobile sales: $17.1 billion (est.*) + 2015 U.S. mobile sales: $31 billion (est.) + By 2016, 7% of all e-commerce transactions will be conducted via mobile + Average Order Value and conversion rates are higher for tablet users than desktop users + Mobile-connected devices will exceed the world’s population by 2013 *Data courtesy Forrester Research Inc., Internet Retailer, ComScore
  • 3. Mobile Commerce Primer Why don’t desktop sites function correctly on mobile devices? + Smartphones and tablets emulate desktop browsers by default + Rendering websites in full-page view requires users to constantly zoom and scroll to interact with the site + Some site functionality can also be lost on mobile devices The result is a choppy, disjointed user experience that is particularly undesirable in the conversion-focused e-commerce space.
  • 4. Mobile Commerce Primer Desktop Sites on Mobile Screens
  • 5. Mobile Commerce Primer There are currently 3 primary approaches to targeting the mobile consumer: + Separate, mobile-specific sites + Apps for smartphones and tablets + Responsive Design
  • 6. Mobile Commerce Primer What are Mobile Websites? + Often referred to as “M-dot” sites (i.e. m.brandname.com) + Use a separate design/development instance geared to mobile devices + Mobile sites display effectively on the mobile devices for which they are created
  • 8. Mobile Commerce Primer Mobile Websites Pros Cons + Improved performance on (some) + Separate design and development mobile devices costs + Mobile-specific design + Ongoing maintenance, content + Good for specific functional uses creation, etc., in addition to (e.g. store locator) primary site tasks + Stripped-down user interface and content + Negative SEO implications + Device limitations – mobile designed for smartphones function poorly on tablets + Non-compatible with emerging device types
  • 9. Mobile Commerce Primer Apps (Smartphone and Tablet) + Made ubiquitous with the launch of the iPhone in 2007 + Enable seamless functionality within the device + Splintered market (Apple iOS, Android, Windows 8) + Require separate app instances for smartphone/tablet users Worldwide market share Q1 2012 (Source Mobile Statistics)
  • 10. Mobile Commerce Primer Apps (Smartphone and Tablet)
  • 11. Mobile Commerce Primer Smartphone Apps Pros Cons + Device-specific design + Multiple design and + Ability to access device development costs (iOS, Android, etc.) functionality (i.e. camera, + Separate maintenance and contact list) content needs + Ability to create a targeted user + Frequent updates required experience + Low adoption – 80% of branded smartphone apps are downloaded less than 1000 times* + Low repeat usage – 60% of downloaded apps are used less than 5 times* + Over-crowded marketplaces *Via Deloitte & Touche; Loyalytics
  • 12. Mobile Commerce Primer Responsive Design + Presents a new approach to website design and development + First appeared in the 2010 book Responsive Web Design by Ethan Marcotte + Uses a modular approach to design and development, leveraging CSS3 and media queries
  • 13. Mobile Commerce Primer Responsive Design (cont’d) + Responsive sites “survey” the destination device, reorganizing and displaying site content, and altering functionality, accordingly + Allows for a single set of URLs across digital channels, which provide numerous SEO benefits + This approach works across devices, from smartphones and tablets to the largest web-enabled TVs
  • 15. Mobile Commerce Primer Responsive Design Pros Cons + Requires a single + Initial development costs and design/development instance timeframe higher than a + 1 set of content (text, images, standalone website product catalog) across devices + Potential page load performance + Future-proof for new devices issues on slower networks + Numerous SEO and social sharing advantages + Endorsed by Google (preferred method for mobile development) + Initial costs offset by lower lifetime maintenance costs + Enables context-based design and functionality + Continually evolving framework
  • 16. Mobile Commerce Primer Conclusions + For true multichannel, multi-device engagement, responsive design offers numerous advantages over other current solutions. + We fully recommend responsive design over alternative mobile strategies. + The future of responsive design will open the door to “context-based” site functionality. + Apps can be a viable solution in certain situations. Specifically, large retailers/brand manufacturers with sufficient resources, who are looking to push the experience envelope. + Mobile-specific site development has limited benefits in niche use cases. We believe this strategy will be further marginalized as responsive design becomes more mainstream. Still, it is preferable to ignoring the mobile channel. +To see responsive design in action, visit adapt.gorillagroup.com