Resume Background Summary
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Yuri Nielsen is seeking a business development, operations, or customer service management position. They have extensive experience establishing positive customer relations, implementing process improvements, negotiating contracts, increasing revenue streams, and establishing a significant marketing presence. Their qualifications include being quality focused, a proven problem solver, hard working, results oriented, an effective communicator, able to increase market penetration, build relationships, and be customer service driven.
Resume Background Summary
- 1. Yuri B. Nielsen 310 South 4th St., #1401 Phoenix, AZ 85004 Bus: (602) 955-6534 Cell: (480) 560-9903 Email: yuri_nielsen@hotmail.com Objective Seeking a business development, operations consultant, or customer service management position with an organization or firm committed to providing quality services and/or products of value. Qualifications Extensive experience establishing positive customer relations, implementing process improvements, negotiating contracts, increasing revenue streams, and establishing a significant marketing presence. • Quality Focused • Proven Problem Solver • Hard Worker/Diligent • Results Oriented • Effective Communicator • Increase Market Penetration • Build Relationships • Skilled Negotiator • Customer Service Driven Achievements Started a client based service company from ground zero in a highly competitive marketplace to over one hundred clients generating over $500,000 in annual gross revenues in less than 24 months, interfacing primarily with healthcare providers and insurance carriers. As the principal owner, my responsibilities included operations, business development, marketing, advertising, and public relations while overseeing a staff of two full-time employees. Promoted by the owner of a multiple location law firm to turn around his Tempe, AZ office that was struggling as a result of poor management. My initial focus was to successfully litigate unresolved cases, improve client relationships, recruit key personnel, generate new revenue streams, increase referral sources, and improve internal administrative operations. As a result, within two years the client base increased significantly and net profits grew in excess of one million dollars. Following college graduation, accepted a position on the legislative staff of a Congressman in Washington D.C. Duties included legislative correspondence, research, drafting legislative communications, serving as liaison to facilitate responses to constituents’ inquiries, briefing Congressman on key issues, and coordinating logistics. Additionally, I personally structured a process for intern selection, program activity, training, and delegation of various activities that became standard office procedure. Education Marquette University Law School, Milwaukee, WI 5/2005 Juris Doctor University of Arizona, Tucson, AZ 5/2001 Bachelor of Arts (Political Science) Experience Trident Security, Tempe, AZ 3/2014 – 2/2015 AZ State University Campus Security Supervisor The Nielsen Law Firm, PLLC, Phoenix, AZ 7/2010 – 4/2013 Managing Attorney Pincus & Nielsen, PLC, Tempe, AZ 5/2008 – 6/2010 Associate Attorney Russ Darrow for Senate Inc., Waukesha, WI 5/2004 – 9/2004 Deputy Campaign Manager Representative Paul Ryan, Washington, DC 8/2001 – 8/2002 Staff Assistant Computer Proficient in Microsoft Office (Word, Excel, Power Point, Outlook)