RESUME - CUSTOMER SERVICE -MAINTNANCE COORDINATOR & DRIVER PROCESSOR 2
- 1. Fausta Sonia Barraza 10610 Parrot Ave #E Downey, CA 90241 fsgonzalez51@yahoo.com Home: 562-879-4862 U.S.A – Citizen Sex: Female Resume Headline: Bilingual Extensive Customer Service and Transportation background EXPERIENCE: 05/2009 – Present Total Transportation Inc-18735 South Ferris Place, Rancho Dominguez, California 90220 Ph#310- 816-1860 TTSI Settlement Department – Orientation to New potential Independent Owner Operator, teach them how to fill out Owner Operator Manifest and Hand Tickets, Verified incoming drivers manifest we check that all interchanges and hand tags from rail and port are accurate and process and scanned and verified all claim waiting time is accurate processed all claim Waiting time in Teletrac System, programs that are used for scanning Laserfische and Scantuit for scanning outside the Payroll system Trinuim. Filling, Inventory – Safety HOS Compliance- Qualcomm Training in Spanish help IC Reset their HOS in Qualcomm, Audit their breaks & Pre-Trip & Post Trips Call and keep IC up to date on all their HOS on Excel spread sheet. IFTA Mileage and Fuel Cost report for each Quarter, Work with Fleet Compliance Manager. Worked with Customer Complaints and Documentation and Follow-Ups. Accident and Incident Incomming Customer and Civilian reports on Excel Spread Sheet on to a ShardDrive. Additional- Transportation fleet Management. Demonstrate strong Skills in Safety / DOT Compliance, oral & written communication, P&L responsibilities, Electronic On Board Recorder systems, and computer literacy Excel Spreadsheet and Word. Experience with Roadnet, Mobilecast, PeopleNet (TRUMPIA), or Transportation Management Systems. UIIA EModal 12/2005 – 05/2008 RPM Transportation 13220 Marquardt Avenue, Santa Fe Spring California, Ph#562-777-4910 Maintenance Coordinator & Corporate Recruiter/Driver Processor- Recruit for Company and Owner Operator Drivers, Maintain Drivers records and entered all new candidates, run background checks run D.O.T background check on owner operators. Bilingual Training of Safety and Drivers required hours of service in Spanish and new driving laws and file accident reports create check attachments upon each divisions request coordinate all security guards needs and new regulations maintain our owner operators parking and company placards are on correctly. As a Maintenance Coordinator kept all DVR’s in file and any repairs needed report to mechanics and kept an inventory filed and Inventory of purchase parts of all invoice on parts and service provided by outside vendors Excell SpreadSheet ans Share Drive. All Invoice Account payable codes and charges calculation and post to each unit. Warehouse Inspection on incoming goods and documented and reported for inspection and repairs and report to customer claim dept. Bobtail drivers incoming damages report to shipping clerk where passed on to Safety for Payroll deductions. Additional: Excel Spread Sheet file and maintain a daily log and filed mechanics hours work orders and download to a Share Drive. Maintain Archives of driver Manifest and paycheck copies update all copies and driver record in Excel Spread for Accounting Department. IFTA Mileage and Fuel Cost report for each Quarter, Work with Fleet Compliance Manager and Customer Service Care. 7/2002 - 12/2005 Jonathan Louis International 540 130th Street Gardena California Ph#323-770-3330 Customer Service, Shipping and Receiving, Account Processor, C.O.D Will Call Customer Tracking, Collections. Handle all dispatch corporate complaints. Logged in daily inventory and logistics report and corporate charts. Act as a liaison with the administration of account regarding invoicing and credit charges. Dispatched drivers to pick up any missed loads or last minute customer calls on damaged goods or returns. Worked with loaders on after hour loads and input all the pieces that where order and loaded on customer truck and created and invoice for our records and the customer where all Account Cash in Will Call daily Spreadsheet and Shared Drive. 8/2001 - 7/2002 Total Warehousing (Went out business) 8460 East Whittier Blvd, Pico Rivera, California Account Processor, Will Call Window, Scheduled Pick ups and Delivery & Wood Pallets from different Stores. Closed daily count of all incoming and outgoing pallets and maintain a yard check of all flatbed containers empty or preload pallets loads. Customer calls to assure all appointments. No money exchanged.
- 2. 1/1998 - 8/2003 Ancora 4920 (Went out business) South Soto Street, Vernon California Administrative Assistant - Bilingual Translator for Safety Department and Human Resource Translated all company paper work and helped front desk and Customer Service when short of staff. Worked with Director Special Projects and with Sales Reps. created company manuals for personnel on new mail sorting procedures Customer Service Care. Rate $15.00/hr EDUCATION: UCLA EXTENSION US-CALIFORNIA-WESTWOOD Some College Coursework Completed - Systems Analyst AFFILIATIONS: 2/2001 - Present Los Angeles Police Department Volunteer Civilian Program Volunteer Clerical/ Graduate of Downey Civilian Police Academy & Newton Civilian Police Academy Level Last Used/Experience (Microsoft Vista) (Citrus) (Trandata) (Trumpia) (Trinuim) (Teletrac) (LaserFiche) (Scantu- it) Microsoft Excel, Word, Power point, Outlook Expert Currently used/20 years Languages Proficiency Level Spanish Fluent - Full Knowledge REFERENCES: Reference Name: Sandy Hale Reference Company: RPM Transportation Reference Title: Safety Manager Phone: 562-777-9510 extension 1451 Email: shale@rpmtrans.com Type: Professional REFERENCES: Reference Name: Patricia Garcia Reference Company: RPM Transportation Reference Title: Safety Coordinator Phone: 562-777-9510 extension 1453 Email: pgarcia@rpmtrans.com Type: Professional REFERENCES: Reference Name: Juanita Reyes Reference Company: Jonathan Louis International Reference Title: Administrative Assistant Phone: 323-770-3330 Email: jreyes&jonathanlouis.com Type: Personal REFERENCES: Reference Name: Luis Escobar Reference Company: Total Transportation International Reference Title: Operation Supervisor Phone: 310-816-0260 Email: luise@TTS-I.com Type: Professional ADDITIONAL INFORMATION: Worked as Administrate Assistant for more than 10 years and as Duty Manager at America Airlines. Desired Salary/Wage: $20.00 USD Per Hour