Resume for admin. assistant
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Gamal Hassan has extensive experience in administrative support for senior executives, proficient in technical administration and customer service. His work history includes roles at Oceans Travel & Cruises and Special Olympics Ontario, where he managed administrative operations, provided technical support, and coordinated various initiatives. He holds multiple diplomas and certifications in business administration, project management, and IT support.
Resume for admin. assistant
- 1. GAMAL HASSAN 512-431 Kingston Rd. Toronto, ON. M1E 2N1 Tel: (647) 470-7761 Email: gamal_wardi@yahoo.ca HIGHLIGHT: Extensive experience providing administrative support to a Senior Executive, including but not limited; drafting correspondence, editing documents and transcribing minutes of meetings. Highly proficient in preparing complex reports, correspondence, memorandum, forms, charts, tables and statements for senior management staff. Considerable experience using a variety of software packages including database administrative tools, project management software (e.g. MS Project) MS Office Suite, Adobe Creative Suite, SAP, SharePoint (Office365), CRM Cloud, and/or trouble tracking systems. Highly developed customer service skills with an ability to deliver excellent customer service to staff at all levels, stakeholders, media, members of the public, external partners and agencies, with a flexible and willing 'can do' attitude. Excellent organizational and time management skills, including attention to details, ability to set priorities, meet deadlines and deal with conflicting priorities and work demands. Ability to prioritize multiple tasks and manage interruptions, demonstrated initiative and assess situations to determine the importance, urgency and risks, and make clear decisions in a timely manner and in the best interests of the organization. Ability to gather, analyze and consolidate information from various sources in a timely fashion. Excellent communication, interpersonal, analytical and problem-solving skills to deal effectively with all levels of staff and the public, both orally and in writing. Demonstrated ability to exercise independent judgment, diplomacy and discretion in dealing with confidential information, operational matters and staff management. Familiarity with the use of social media including Twitter and Face book. Ability to work beyond normal business hours and weekends, when necessary. WORK EXPERIENCE Applications Support Administrator / Oceans Travel & Cruses Ltd. Jan.2014 – Present Responsible for technical administration of corporate business applications, by providing technical support for solutions, and performing other administrative and secretarial duties. Conducted, researched, and assisted the Executive Manager with recommendations for system improvements through the proactive monitoring and troubleshooting of solutions Created and developed office documentation related to administrative configurations, procedures and modifications of applicable corporate applications Assisted the Application Development team by performing applications testing and application deployments and administered the department/business unit record keeping system. Managed installations, patching and monitoring of development, testing and the production of application environments and performed other duties and special projects as assigned. Managed incident queue for business solutions team to ensure that all tickets are promptly assigned to appropriate team members and are resolved in a timely manner Provided Content Management support for the internal and external corporate websites Ensured corporate data is secured in accordance with IT security policies Acted as a technical liaison with various other business and technical groups and supported coordination of activities to achieve task completion targets. Performed assessments of operating and/or field procedures related to work responsibilities; generated, provided and developed input to technical viability and cost effectiveness of various project proposals. Provided assistance to management in the identification; scoping, estimation, scheduling, monitoring and delivering of various application deliverables.
- 2. GAMAL HASSAN Executive Administrative Assistant / Special Olympics Ontario Feb. 2009 – Dec. 2013 Provided high level administrative support, advice and guidance on key technical issues, initiatives; directed incoming correspondence, phone calls, and initiated responses; prioritized issues/items for action and decision making by the General Manager. Managed and scheduled daily appointments, events and business-related activities; arranged meetings and business travel. Coordinated daily administrative operation by organizing workload priorities; provided effective work direction, training and guidance and acted as a resource to technical support staff; co- ordinate the development and implementation of secretarial and administrative standards and procedures for the division/s; directed and trained, on a daily basis, clerical support services on divisional processes and procedures. Received and provided initial response to: initial data collection related to telephone calls and correspondence from clients and staff and referred for appropriate action. Prepared and processed documents of a confidential labor relations nature; such as notes regarding disciplinary action, documents pertaining to grievances and arbitrations, letters of discipline, position terminations, contingency planning, restructuring and downsizing initiatives. Handled, prioritized and/or redirected inquiries and/or provided information and guidance to General Manager’s office and staff, clients, the public, the media, agencies, and other levels of government, utilizing specialized knowledge of corporate policies, regulations, protocols. Maintained a continuous awareness of corporate and divisional administrative systems and procedures, organizational structure and major activities in order to provide effective administrative assistance. Customer Service Administrative Support /Suncor Energy Nov. 2001 – Jan. 2009 Provided technical, and administrative support, including, equipment preparation, research investigation, reconciliation, co-ordination of various documentation and processes. Prepared, processed and composed documents, routine reports, and statistical summaries and reported requiring considerable judgment in the interpretation and application of regulations and practices; prepared complex calculations /data analysis; monitored expenses and participated in compiling data for forecasting and budgeting. Operated computers utilizing and manipulating a variety of desktop applications and corporate systems. Responsible for maintenance and administration of overall network, diagnosed and resolved connectivity issues; created user accounts and resolved improperly configured settings. Configured and assigned IP address to various devices; administrated desktop and printers. Setup of network connections, ports, Jacks and cabling. EDUCATION, PROFESSIONAL DEVEOPMENT Enterprise Desktop Support Diploma CertCana Systems Institute E-Business Administration Diploma Canadian Business College Bachelor degree in Applied Science Khartoum University Associate’s Certificate in Business Analysis Completion of the Canadian Securities Course (CSC) Completion of Life License Qualification Program Course (LLQP) Microsoft Project Management (MS Project) Associate’s Certificate in Business Analysis CERTIFICATES: A+, MCP, MCDST, MCSE, CCNA