ResumeDeb
- 1. DEBORAH J. LEONARD _________________________________________________________________________________ 3040 Summerhurst Dr., Midlothian, VA 23113 H: 804-330-7910 C: 804-366-3895 Leonardmidlo@aol.com PROFESSIONAL SUMMARY • Diversified, goal-oriented and client-focused professional with operations management, marketing, audit, and accounting experience SKILL HIGHLIGHTS • Effective staff manager and organization promoter • Dependable employee, maintaining confidentiality • Knowledgeable of office systems (Athena, GMED, WebPractice, WebEHR) and PC software (Microsoft Office, Outlook) • Flexible and organized, with strong attention to detail • Analytical problem solver and work flow enhancer • Effective communicator and multiple project manager • Responsible and self-motivated • Dedicated and loyal team player EXPERIENCE SLEEP CLINICS OF AMERICA Richmond, Virginia BACK OFFICE MANAGER March 2016 to Current • Improved patient satisfaction through streamling the medication process of refills and prior authorizations as well as orders and issues with Durable Medical Equipment suppliers • Contributed to more efficient process protocols thereby increasing productivity and patient satisfaction • Managed records management requests including insurance audits • Point-of-contact for staff questions, direction and problem resolution SLEEP CLINICS OF AMERICA Richmond, Virginia PATIENT CARE COORDINATOR December 2014 to March 2016 • Increased staff efficiency and patient satisfaction through implementing and managing new prescription protocol, and by increasing communication between clinic and patient • Reduced turnaround time for prescription prior authorization decisions • Increased clinic productivity by functioning for Front Desk and Scheduling positions as needed • Staff training • Administrative, medical assistant and billing management duties as needed • Audits doctors’ notes to insure insurance guidelines are met for medication protocols • Subject matter expertise on insurance/HMO/PPO and referral guidelines RICHMOND GASTROENTEROLOGY ASSOCIATES Mechanicsville, Virginia MEDICAL ASSISTANT April 2011 – October 2014 • Increased patient satisfaction during clinic and non-clinic hours • Improved timely appointment scheduling of referrals from other doctor’s offices • Balanced competing tasks in support of multiple doctors, staff and management in several locations
- 2. • Shortened delivery time of hospital and doctor’s office consult requests • Executed job responsibilities with efficiency and effectiveness while maintaining flexibility in a fast-paced, dynamic office SALEM BAPTIST CHURCH Richmond, Virginia ADMINISTRATIVE ASSISTANT – Part Time June 2009 - April 2011 • Reduced administrative expenses to meet budget requirements • Managed accounts payable for submission to the Treasurer • Met deadlines for processing administrative paper and digital records • Facilitated communication between members and staff • Improved coordination of church activities • Enhanced design and content of two weekly bulletins MAILER’S RESOURCE GROUP, INC Richmond, Virginia DATA ENTRY CLERK August 1997 - March 2007 • Increased monthly billing accuracy, working independently • Improved Accounts Receivable processing and timely payment posting • Attained operational goals for client billing and accounts receivable • Analyzed work flow for improvements to efficiency and effectiveness VIRGINIA STUDENT ASSISTANCE AUTHORITIES Richmond, Virginia ACCOUNTING SUPERVISOR May 1995 - December 1995 • Directed reconciliation of loan payments, ACH and Lockbox • Managed staff of ten and acted as liaison to internal and external customers • Enhanced coordination and communication within Accounting and throughout the Agency SENIOR AUDITOR July 1993 - April 1995 • Enhanced policies and procedures through audit findings • Improved operational efficiency and effectiveness through audit recommendations MANAGER ACCOUNT RESEARCH AND RECONCILIATION November1989 - June of 1993 • Increased productivity of department servicing $470 million student loan portfolio • Effectively managed department of 26 employees • Met yearly budget goals for departmental budget of $1.2 million • Coordinated with management, peers, and customers to insure short and long term goals were met STATE CORPORATION COMMISSION Richmond, Virginia ASSISTANT MANAGER SUPPORT SERVICES March 1987 - September 1989 • Improved efficiency and effectiveness of support functions for Agency: Data Entry, Reprographics, Mail Room, and Microfilm PRINTING INDUSTRIES OF VIRGINIA Richmond, Virginia DIRECTOR OF MEMBER SERVICES September 1984 - March 1986 • Performed management and marketing functions C&P TELEPHONE COMPANY/AMERICAN BELL/AT&T INFORMATION SYSTEMS Richmond, Virginia ACCOUNT SALES EXECUTIVE June 1979 - October 1983 • Met communication systems sales goals for Virginia territory EDUCATION
- 3. Master Business Administration Richmond, Virginia Virginia Commonwealth University May 1988 Bachelor of Science Business Administration, concentration in marketing Richmond, Virginia Virginia Commonwealth University May 1979