Resume_roberto[2]
- 1. Roberto Jovino Valverde Vásquez 10051 Shell Road Richmond B.C. Canada V7A 3W4 Phone: (778) 877-2363 Highlights and Qualifications - Punctual and reliable. - Fast learner and hardworking. - Work individually and in a team setting. - Fluent in English and Spanish. - Experienced in MS Word and Excel. Interpersonal Skills - Excellent communication and management skills. - Work well in a team setting, with deadlines and fast paced environments. - Accept criticism positively, while continually striving to improve interpersonal skills. Work Experience Ledcor Technical Services Mentor/ Technician since August 2015 (LTS) Vancouver, BC o Currently working as a technician in the Falcon project for Telus. It involves migrating customers from copper voice, data and IPTV services to optic fiber, using ONT’s (Optic Network Terminal) Alcatel Lucent, Actiontec network routers, Cisco set top boxes. o Ensure an excellent customer service experience by providing onsite training to customers, technical support and extra training over the phone after visit. o Revisit customers if experiencing technical difficulties within 30 days of visit. o Working as mentor for new hires, as they go through different phases of their training program. Ledcor Technical Services Team Lead March 2015 – July 2015 o Deployed to the Sunshine Coast region to manage and support a team of technicians installing data and IPTV services on a fibre optic network. o Conducted on site safety and quality inspections. o Regular safety meetings. o Met with sales team regularly to coordinate efforts and ensure accurate information is being delivered to customers.
- 2. Ledcor Technical Services Project Coordinator October 2014 – March 2015 o Worked as a project coordinator for the CNG project. In charge of making sure the new CNG vehicles were modified to our specifications, including racking outside and shelving inside, responsible for installing GPS devices in all new CNG vehicles, Fleet Complete and Mojio; provided information and training to technicians about CNG safe fueling procedures and systems. Ledcor Technical Services Team Lead July–Oct. 2014 (LTS) o Managed and supported a team of approximately 15 technicians. o Regular formal monthly quality and safety inspections and meetings. o Did financial accountability, including time and expenses, tools, vehicles, recognition and test gear. Ledcor Technical Services Installation & Repair Technician since Feb. 2011 (LTS) Vancouver, BC o Install digital TV service (Optik TV), high speed internet and phone service for Telus Communications either on copper lines or fiber optics. Use Cisco digital boxes, regular HD boxes and DVR’s. Required to upgrade components and connections at every visit. New wiring required mostly for new TV customer’s to provide optimal service. Depending on the area service could be aerial or underground. APA Transport Owner Operator 2009 - 2011 Surrey, BC o Through Groupe CDP provided home delivery service to Best Buy Canada, as an owner operator. Delivered and installed major appliances and flat screen TV’s. RJV Delivery Service Owner operator 2005 - 2009 Richmond, BC o Through Exel Direct Inc. provided home delivery service to Best Buy Canada, as an owner operator. (2005 – 2007) o Through Ceva Logistics delivered for Sears Canada in Vancouver and HBC.
- 3. Education University of the People Business Management Degree Jan. 2015 (2nd year) GoLeanSixSigma.com LeanSixSigma Green Belt Cert. Aug. 2015 Ledcor Technical Services Incident Cause and Prevention Sept. 2014 Ledcor Technical Services Subcontractor Management Sept. 2014 Ledcor Technical Services LTS Supervisor HSE Awareness Aug. 2014 Ledcor Technical Services Gigabit Passive Optical Network (GPON) Training October 2013 Coquitlam, BC Ledcor Technical Services Optik TV installation May 2011 Coquitlam, BC Ledcor Technical Services Climbing course Feb 2011 Coquitlam, BC (for telephone poles) Ledcor Technical Services Installation and Repair Feb 2011 Coquitlam, BC B.C. Institute of Technology Electronic Engineering 2001- 2002 Burnaby, BC Kwantlen College General Studies 1999 - 2000 Richmond, BC San Juan University Computer Engineering 1997(sept-dec) Lima, Peru Juan XXIII High School High School Diploma 1992 - 1995 Lima, Peru
- 4. Achievements - Named MVP for the month of March of 2012, September 2012 and January 2013 in the Lower Mainland South (work region) and 3rd place in all LTS for March 2012. - Top technician for the month of March 2016. References available upon request