Returns support tab
- 1. Returns support tab In this module we will discuss :- 1. How to raise a query from support tab? 2. What are the scenarios to raise a ticket for Returns?
- 2. Select the Returns tab under How can we help you - How to raise a query from support tab? Click on Returns tab 1 1.
- 3. If you want to raise a dispute , click on Raise Return Dispute under Sub categories - Click on Issue with returned order tab 2. 2 How to raise a query from support tab? Click on Report an issue with return tab 2a. 2a
- 4. Read the following guidelines before raising the ticket. 3 3. How to raise a query from support tab?
- 5. Write all the details asked below - Write all the mandatory details and then Click on Submit tab 4. 5. 4 How to raise a query from support tab? 5
- 6. Type of Issue TAT Product/ Payment not Received 10 Days Brand Box/ Original Packaging Damaged 10 Days Short product/ Accessory/ Freebie missing 10 Days Partial/ Incomplete received in Combo set 10 Days Used product/ Returned after installation 10 Days Partially Damaged/ Minor Defective product 10 Days Fully Non-functional/ Dead product 10 Days Fully Damaged/ Torn product 2 Days Empty Box/ Stone received 2 Days Wrong/ Duplicate Product 2 Days Seal Open Only 10 Days What are the TAT for raising a query ticket of returns? Note – You can raise ticket for Return before delivery POD (proof of delivery) within 10 days from the date of Return before delivery marked. Ticket raised beyond 10 days from the date will not be entertained.
- 7. • In case of Return queries, raise a ticket within 24 hrs • For Open delivery, you need to write remarks on the POD (Proof of Delivery) • If Cancelled order not received within 30days • If Return before delivery order not received within 45 day When should you raise a query ticket for returns?
- 8. Thanks everyone! For any query please raise a ticket on support