Rfs Overhead Presentation[1]
- 1. WHAT IS RELIANCE FIELD SERVICES? Reliance Field Services (RFS) is a nationwide network of field representatives, providing a full range of services designed to facilitate the special needs of the collection industry.
- 2. RELIANCE FIELD SERVICES ESTABLISHED NATIONWIDE NETWORK
- 3. OBJECTIVE OUR COMPANY’S MAIN OBJECTIVE IS TO PERFORM NATIONWIDE FIELD SERVICES FOR OUR CLIENTS, THAT WILL ALLOW THEM TO MAXIMIZE THEIR COLLECTION RESULTS. CUSTOMIZATION OF OUR PRODUCTS TO ENHANCE YOUR COMPANY'S SERVICING STRATEGIES ARE OF THE UTMOST IMPORTANCE.
- 4. CUSTOMERS NEEDS Improve customer contact. Stress urgency towards your debt. Cure defaults/Increase receivables
- 5. MEETING THE NEEDS In today’s ever changing economic climate, we are constantly enhancing our services to keep up with each one of our clients’ needs. Our products have been designed to have immediate impact on your collection results, by the physical presence of one of our nationwide field representatives at your debtor’s door. We are a vehicle of communication that represents each and every one of you, individually.
- 6. The products available to you are: General Field Call Offers you the ability to have “Face to Face” contact through one of our field representatives who will convey an urgent message to your debtor to contact you, immediately. “ Skip tracing” is another way in which this product can be utilized, for example: If no contact is made with the debtor, the field representative will verify occupancy by various methods BENEFITS: Generates call back from dormant account. Gives your debt higher priority over other creditors that are using today’s conventional methods (phone calls, letters, etc.) Having this representation at your fingertips anywhere in the country, allows you to significantly impact the attention your debt will receive from your debtor. Regardless whether direct contact is made or not with your debtor, the field representative will always leave your personalized calling card, known to us, as a “Doorknocker”. This device will encourage the debtor to call you immediately.
- 8. a division of the LMS Group, Inc. RELIANCE FIELD SERVICES 8900 Coral Way Suite #210 (305) 554-0434 Miami, Fl. 33165 FAX: (305) 554-1460 CUSTOMER PROFILE Date Entered : 1/10/96 Acct. # : 260026445 Client : CAMI Debtor's Information Name 1 : Diaz, Tamara T Name 2 : Address Line 1 : 1893 Meadow Lane City : Decatur State : GA Zip Code : 30032 Phone 1 : Phone 2 : Date/ Field Call : 1/16/09 Inspector : LMS Comments: INSPECTOR PERFORMED FIELD CALL ON 01/16/09. MADE DIRECT CONTACT WITH DEBTOR. ADVISED TO CONTACT CONSUMER ASSET MANAGEMENT, INC. THRU INFORMATION ON DOOR KNOCKER, ASAP! REFUSED TO PROVIDE PHONE NUMBERS. GENERAL FIELD CALL SAMPLE REPORT
- 9. a division of the LMS Group, Inc. RELIANCE FIELD SERVICES 8900 Coral Way Suite #210 (305) 554-0434 Miami, Fl. 33165 FAX: (305) 554-1460 CUSTOMER PROFILE Date Entered : 1/10/96 Acct. # : 13046 Client : PMBC Debtor's Information Name 1 : Reed, Don Name 2 : Address Line 1 : 24470 S. Mile Road City : Redford TWP State : MI Zip Code : 48239 Phone 1: Phone 2: Occupancy: OCCUPIED Value: $135,000.00 Area : STABLE Type: OFF-WHITE WOOD FRAME SINGLE FAMILY HOME. Utilities: Electricity (Yes) Water: (Yes) Gas: (N/A) Date/ Field Call: 1/16/96 Inspector: LMS Comments: INSPECTOR PERFORMED FIELD CALL ON 01/16/96. MADE DIRECT CONTACT WITH DEBTOR. ADVISED TO CONTACT CONSUMER ASSET MANAGEMENT, INC. THRU INFORMATION ON DOOR KNOCKER, ASAP! OBTAINED HOME # 313-836-2533, RUFUSED TO GIVE WORK NUMBER. MORTGAGE INSPECTION SAMPLE REPORT
- 10. ADDITIONAL SERVICES INSURANCE LOSS REPORTS PROPERTY PRESERVATION APPRAISALS BROKER PRICE OPINION LOSS MITIGATION CAMPAIGNS
- 11. RELIANCE FIELD SERVICES INSURANCE LOSS REPORT FORM CLIENT NAME:_____________________ ACCOUNT # : _______________ LOAN TYPE : ______________________ BORROWER NAME: ____________________________ CO-BORROWER____________________ ADDRESS: _____________________________________________________________________ RESIDENCE PHONE: ___________________________ BUSINESS PHONE: __________________ SPECIAL INSTRUCTIONS:______________________________________________ Date of loss: ________ Type Of Loss: Fire____ Water ____ Wind ____ Accident ____ Other ____ Contractor's Name: _______________________________ Phone : ________________ Address: _______________________________________________________________ Damages: a) Describe damage as detailed as possible (if no repair list is available) ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ b) Are repairs completed in a satisfactory manner? YES ____ NO ____ if NO, list repairs not completed, estimate cost, and date to complete. ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ c) Are debtor's satisfied with repairs? YES ____ NO ____ if NO, explain. ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ d) I/we, the undersigned borrower(s), acknowledge that I/we have reviewed this document with the inspector and agree with all responses as written herein. I/we further acknowledge that I/we are completely satisfied with the quality of all repairs done by the above named contractor. I/we further acknowledge that all such repairs were done in a workmanlike manner. I/we certify that all repairs are fully completed per prior agreement with the above named contractor and I/we do hereby authorize that full payment of all insurance proceeds be made to the contractor. DATE: __________ ____________________________ BORROWER ____________________________ e) Inspector's comments: ___________________________________________ _____________________________________________________________ BORROWER _________________________________________________________________________ Date : ____________________ Inspector Signature : _____________________
- 13. PROPERTY PRESERVATION AND EVICTIONS: We have a wide range of services that encompass all the following: Securing and Winterizing Lock Change and Board-up Lawn Maintenance and Debris Removal Refurbishing of Collateral Eviction Process Price of Service: Due to the variable aspects of these services the prices will be quoted on a case by case basis as you inquire on them.
- 14. APPRAISALS All of our appraisals are performed by licensed and certified appraisers; with the main emphasis to give you the most concise market value available. We realize you have to make your tough decisions based on this very crucial piece of information.
- 18. LOSS MITIGATION CAMPAIGNS Personal delivery of the Loss Mitigation Package: This campaign consists of our field reps making two attempts to make direct contact with your customers. One attempt is being performed in the day time and the other in the evening and personally handing the Loss Mitigation Package to the customer. We will be stressing to them that the you are reaching out to them for assistance and they should fill out the package, give you a call and mail it into you ASAP. Personal delivery of the Loss Mitigation Package with two attempts to have it completed by our field rep: This campaign consists of our field reps attempting two attempts either in the evening or on the weekends to make direct contact with your customer. T he goal is to have your customer fill out the Loss Mitigation Package while our rep is at their home. We will be stressing to them that the you are reaching out to them for assistance and we will be delivering the completed package to the right department at your call center for immediate processing.
- 19. KEYS TO SUCCESS Whatever segment of the collection industry you operate in, RFS is the likely source for the solution you seek. Incorporate our services into your monthly collection plan and watch your company succeed. RFS we are “Delinquency Trouble Shooters”. Give your Debtor’s Debt, the highest of priority on the repayment scale. We are RELIANCE FIELD SERVICES, you can “ RELY ON US”.