Rickson_Rijoy_Windows, Exchange, Lync,Scom server support Engineer with 7.5 years of Experience (2)
- 1. RICKSON.RIJOY.P Sr Infrastructure Engineer Email: Rickson.rijoy@gmail.com United StatesB1/B2 Visa holder: expirydate 03/March/2023 Skype Address: ricksonrijoy Mobile:+974-30595527 Technical Consultant Offering nearly 7 years of Consistent success as a certified Infrastructure Engineer providing ample opportunity to explore & excel in the field of Information and Technology and also carving out the niche for personal, professional as well as organizational goals. PROFILE • Dynamic and proactive professional offering nearly8 years of experience in IT industry, with demonstrated abilitiestointerpret Businessrequirements, perform fit-gap sessions, define functional specifications,and recommend best businesspractices and maintain the system • Possess experience in Installation, Configuration, Administration ofWindows 2003/2008, 2012 ,AD, DNS, Exchange server 2010, Lync server 2010 • Accented with the latest trendsand techniquesof the field, havingan inborn quantitative aptitude & determined tocarve a successful and satisfying career in the industry. Enriched with the abilityto learn new concepts & technology within a short span of time. Fullyversed in Virtualization Hyper-v configuration and managingthe Virtual Machine • Well-developed communication skills with reputation of unwaveringaccuracy, credibilityand integrity. Proven track record in team management to consistentlyraise efficiency levels. AREAS OF EXPERTISE IT OperationsTeam Management Training& Development Server Database ManagementNetwork administration Staffmonitoring Project Management Infrastructure Management Technical Support Versatile LeadershipDaily Operational Management Installation, Configuration & Administration of ServersCheck Event Logs TECHNICAL PROFICIENCY Directory Services : Active Directory 2003 / 2008/DNS/DHCP OperatingSystem : Windows Server 2008/2003/Hyper-V/XP/Windows7/VMware/MSDOS/MS VISTA, WINDOWS98, 2000 Messaging Systems : Microsoft Exchange Server 2010/2013/OCS(Lync2010) Messaging Tool : Troubleshoot email deliveryusingthe Exchange Online message trace tool, Message filteringTools : Barracuda, Posting, Exchange forefront, Migration Tool : SCVMM Antivirus : Symantec, Forefront. Applications : SCCM 2007, SCOM 2007,2012 Database : SQl 2005/2008 Backup Tools : Emc Legatonetworker, SCDPM Ticketing Tools : Remedy, HPService Manager-7 Server Installation and configuration: Dell Power Edge 2950 , Cybertron, Supermicro Hp ProLiant DL385 G7 ProgrammingLanguages: C, C++, Visual Basic 6.0, MATLAB, PLC
- 2. PROFESSIONAL EXPERIENCE Information & Communications Technology Qatar (March 2015-till date) Technical Consultant www.ict.com.qa Working on Exchange and Lync Server Migration to office 365 PEOPLETECHGROUP (Jul’11-Nov 2014) Senior Infrastructure Engineer • Responsibilities handled in India and United States from Peopletechgroup India: • I got an opportunityto work in United Statesas a senior Infrastructure support engineer for 4 monthsin a short term project to migrate windowsservers from 2008 to 2012 and exchange server from 2007 to 2010 and successfullycompleted the migration activities. • • Back in India I was handling the below responsibilities in Peopletechgroup • Responsible for Daily Operation of Enterprise Wintel Server Systems. • Administration of Windows (2003/2008) Servers& Active Directory Services • Administration of File and print serversand troubleshooting • Administration of DNS and DHCP serversand troubleshooting • Administeringcluster servers,troubleshootingand install the Cluster servers. • Group policy implementation and management • Creatingstandard server build and Hardeningof Win2K, Win2K3 serversas per Company Standards. • Updatingserverswith latest service packs and hot fixes • Crash and HangDump analysis(Debugging) • ConfiguringRaid controllersand disk groups • Troubleshooting server performance bottlenecks on production servers • Installation ,configuration and administration of Hyper- V virtual servers • Administeringcluster servers,troubleshootingand install the Cluster servers. • MS patch update • Working knowledge of ILO • Server Installation and configuration on Dell Power Edge 2950 , Cybertron, Supermicroand HP proliant DL385 G7S • Backup Management –Backup & RestorationsusingLegato networker • Working with websense 6.3 for URL based filtering. • Administration of Symantecantivirusservers • administration of WSUS server • Installed complex hardware and software and upgradesto ensure work is performed as per the company policy • Working with Hardware vendor tech support engineer and onsite engineer to fix hardware issues. • Helpingin Resolvingthe Issues, ProvidingKT and Train the New Joiners. RecommendingSolutions to Team Membersin Resolving the Issues. • Monitoring of Exchange Backup, Mail Flow Related Issues, PublicFolder Management, CCR, SCR Replication Issues.
- 3. • Reviewingand Revising the Outlook & OWA Related User Issues. • Configure Autodiscover for Exchange ActiveSync • Configure the Auto discover service for Exchange ActiveSync usingthe EMC. • Responsible for Installation, Configuration, Administration of Windows Server 2003/2008, Exchange Server 2010, Exchange 2013 and Lync Server 2010, Domain Controller, AD, DNS. • Efficiently HandlingExchange Server Database Maintenance & Server Health Checkup. • Possess good knowledge on exchange of Management Shell. Ensuringadherence to quality specifications and successfully handling the Related Formalities& Documentation. EscalatingIssues with Microsoft asper requirement. • Successfully HandlingManagement of Day-To-Day Operation Issues, Resolution of Technical Issues As They Are Related To Organization Level and Recipient Level. • Responsible for Providing L2/ L3 Support For The Escalated IssuesIn Windows/Active Directory/IIS/ Exchange Server 2010 and Lync 2010 • Software deployment and remote administration usingSCCM • CreatingPowershell scripts • Validate the build server before releasing to production environment • Experience and knowledge on switching, routing , Vlan configuration, Vlan trunking, • Knowledge on switching and routing Protocols • Experience in installation, Configuration of Dell Sonicwall TZ200 Network firewall. CreatingNat rules,Port forwarding, Creation of Tunnels. HP PVTLTD, BANGALORE, INDIA: (May’10-Jun’11) Infrastructure Support Engineer) • Responsible for Daily Operation of Enterprise Wintel Server Systems. • Administration of Windows (2003/2008) Servers& Active Directory Services • Administration of File and print serversand troubleshooting • Administration of DNS and DHCP serversand troubleshooting • Administeringcluster servers,troubleshootingand install the Cluster servers. • Group policy implementation and management • Creatingstandard server build and Hardeningof Win2K, Win2K3 serversas per Company Standards. • Updatingserverswith latest service packs and hot fixes • Provided L2 support for Exchange server 2007,2010 issuesrelated to Outlook2003/2007/2010/OWA, configuringOutlook profiles. • Responsible for Installation, Configuration, Administration of Exchange server 2010, Domain controller, AD & DNS.DHCP and updatingDNS records in Public dnsprovider GODADDY • Entrusted with the responsibilityof Monitoring mail flow, mail routing, message tracking. • Monitored and Maintained Exchange Cluster databases, CCR monitoring, Hub Transport server queues,server health checkup, back up checkup. • Managed Windowsfile server, Print Server & Backup server with the help of legato Networker 4.0 • Increase Mailbox Size for the Requested user’sMailbox & Provide File, Printer share access. • Created alert in SCOM server for exchange servers & Resolve Server issues depend on the SCOM Alert. • Checked Event logs on AD and Exchange servers& Patch update through SCCM. • Proficiently handled Troubleshootingof calendar issues, rules, antivirusissues, publicfolder access, corrupted rules,out of office assistant & free busy issues • Experience in a leadership role. ACCENTURE SERVICES PVT LIMITED:L2 Server Support Analyst (Jun’07-May’10) • Responsible for management of daily operation of enterprise Wintel server systems. & Administration of DNS, DHCP, Terminal Service.
- 4. • Installed, managed & Configured Virtual Servers, SymantecAV servers& Windows server 2003, 2008. • Managed and monitored backups using LegatoNetworker Application. • Applyand manage group policiesas per the security standards. • Responsible for troubleshooting the common LAN and WAN issues. • Necessaryconfiguration in switchesand routers. • Working with Firewall and Packet shapers. • Network Firewall port enablement. • Monitoring and managingthe network traffic. • Responsible for dhcp scope creation and share drive creation for servers. • Installing, configuration and Implementationsof windows2003/2008 serversfor new projects to the company • Responsible for patch updation on WSUS Servers and Symantecantivirusserver. • Knowledge in selection of IP Addressingand Sub nettingfor a given network. • Handson experience in working with Cisco seriesRouters, Switchesand PIX Firewall. • Expertise in RoutingConcepts • Managed the fileserversincludingcreation of network drives, file screening, quota management. • Responsible for Installation and configuration of shared printers& and upgrade utilities on server • Entrusted with Server Securitymaintenance and report usingweb jet admin. • Handled Management of Server disk space, User id and Group Id. EDUCATIONAL & PROFESSIONAL CREDENTIALS • Diploma in Electronics & Communication: 3 year course NTTF Electronics Training Centre, Bangalore, Karnataka (India’s First ISO 9001-2000 training institution) Aggregate Percentage: 68.2% Year of Passing: June 2006 Completed 10th from St Michael’s Anglo Indian higher Secondary School Kerala board (2003) Aggregate Percentage: 68% TRAININGSCompleted: CCNA Windows server 2008/2012, Hyper-V, Exchange server 2007,2010, 2013 administration and configuration Lync server 2010 Administration SCOM Server 2007/2012 CERTIFICATIONS: MCSA CERTIFIEDin Windows 2008 SERVER
- 5. • 70640 : Windows Server 2008 Active Directory, Configuring • 70642 : Windows Server 2008 Network Infrastructure, Configuring • 70646 : Windows Server 2008, Server Administrator Exchange Server 2010 Certification • 70-662 : TS: Exchange Server 2010, Configuration and Administration Windows Server Virtualization Certificates. • 70-659 : Windows Server 2008 R2, Server Virtualization • 70-652 :ConfiguringWindows Server® Virtualization System Center Monitoring Tool Certification. • 70-400 :Microsoft System Center Operations Manager 2007 Date of Birth: 9th Feb. 1987 Languages Known: English, Hindi, Malayalam & Kannada References: Mr. Jain John from Mannai Corp Qatar Mr. Niran Kumar from Mannai Corp Qatar