rohit desktop
- 1. ROHIT OJHA (M): +91–8375963896 : rohitojha652@gmail.com ___________________________________________________________ Career Objective To be associated with a reputed & professionally managed organization,where knowledge & competencies can be used in challenging and growth oriented assignments together with continuous learning, cooperation and teamwork. I would like to grow professionally by seeking assignments in the field of Desktop Hardware and Networking. Professional Achievements Technically strong inDesktop and Network troubleshooting professional with career reflecting strong leadershipqualifications coupledwithstrongcustomerrelationshipbuildingandtechnical support. Over1.0+ yearsof experience incommunicationsolutions. Expertise,Strengths& Skills Experience inanenterprisehelpdeskenvironment. Expertise inresolvingthe issue relatedtowindows pcand printers Basic knowledgeof Microsoft Outlook Knowledgeof Ciscorouter, switchandosi layer Configure Ciscorouterandswitch Team leadership,TeamMotivation&Coordination. Dedicated,analytical,sincere,loyalandcareeroriented. Evaluate situations,utilizinglogical anddecisivereasoning Ability to maintain a professional and positive attitude in a fast paced and high pressure environment Committedtocontinual improvement. Providingsolutionasperthe requirementof customer. Academics B. Tech. in Electronics and Communication Engineering from PUNJAB TECHNICAL UNIVERSITY JALANDHARwithaggregate percentage of 75%. Intermediatefrom HindustaniKendriyaVidyalaya,Tinsukiaaggregate of 57%. HighSchool fromLearner’sHighSchool,DoomDoomaaggregate of 58%
- 2. Career Highlights Since April 2014 to till December2014 Intarvo Technology Pvt Ltd Position:Technical Support Engineer Takingtechnical escalationsandresolvingissuesbyaccessingcustomersystemremotely. Handlingthe technical issue overthe call. To assemble andinstall the desktop. Install, upgrade, support and troubleshoot Xp, Window 7 and any other authorize desktopapplication Install,upgrade andtroubleshootforprintersandotherauthorize pheripheral equipment. Responsible formonitoring,operating,troubleshootandrestoringtoservice any terminal service client,pcornotebooksthathasany authorize accessto the network Since Feb 2015 toAugust2015 Safeway Technology Pvt Ltd Position:Technical Support Engineer Keepingall the systemuptodate withsecurityfixesandpatches Providingtechnical supporttothe U.S customeroverthe call by talkingsystemonremote Install,upgrade the software likeQuickHeal NortanandAnti-Malware Providingthe technical support forthe systemPop-ups(remove the pop-ups) Install andupgrade the MicrosoftwindowsandMac computersandotherauthorize desktop application Monitornetworksandtroubleshootproblemareasasneeded. Providingconstantsupport toTeamfor resolvingtechnical issues. Back office support. Personal details Date of Birth 10 Dec 1989 Sex Male Marital Status Unmarried Presentaddress A-NewAshokNagar,New Delhi- 110096 Declaration There are no geographical restriction and I am willing to move anywhere to achieve organizational goal and objectives. I hereby declare that the information furnished above is true to the best of my knowledge. Rohit Ojha