ROLO: Reformulate Output Lightly but Often (slideshow version)

Paul
Emmerson
ROLO:
REFORMULATE OUTPUT
LIGHTLY BUT OFTEN

 Reformulate is the key teaching technique in the language
feedback part of an Output  Language focus lesson. It
means starting with what the students said and then helping
them to say it better.
 Output means the students’ own words. (The recently coined
term ‘emergent language’ has the same meaning).
 Lightly refers to moving on quickly to a new item in a
feedback slot, rather than the ‘heavy’ present-practice of just
one language item over a major part of the lesson.
 Often refers to two things: 1) the fact that the teacher should
do feedback slots often, and 2) the fact that particular or
troublesome language items should be returned to often, as
recycling.
ROLO: DIAGNOSTIC LANGUAGE FEEDBACK

Let’s begin with twelve practical examples taken from a real -life
lesson of mine, and then afterwards reflect.
While the students were speaking I made notes on phrases they used:
some good language, some language that needed improving, and
some phrases that offered a chance to develop their language.
At the end I went to the whiteboard and gave feedback.

Let’s begin with twelve practical examples taken from a real -life
lesson of mine, and then afterwards reflect.
While the students were speaking I made notes on phrases they used:
some good language, some language that needed improving, and
some phrases that offered a chance to develop their language.
At the end I went to the whiteboard and gave feedback.
At the top of each of the following slides you will see the words I
wrote on the board. Below that is a commentary that describes what I
actually did in class after writing up these words.

 I said ‘I am living in Frankfurt’ with a questioning tone in my
voice, and one student tentatively offered ‘I have lived’. I
didn’t make any comment, but said to the group: ‘Is it a
temporary activity in progress right now, or is it looking back
at your life up to now?’ They said that it was the second one,
and I said ‘yes, good’ and wrote up ‘I have lived’.
 Then I pointed to ‘since’. I said: ‘Is it a point in time or a
period of time?’. After a short pause several students called
out ‘for’ and I wrote up the correct form and moved on.
I AM LIVING IN FRANKFURT SINCE T WO YEARS

 I put a large tick on the board before this phrase, and
congratulated by name the student who said it. I said that it
was an excellent phrase, typical of business English.
 I drew a very quick sketch of a ladder and mimed taking a
step, just in case there was anyone who didn’t understand.
IT’S A STEP ON THE CAREER LADDER

 After five seconds’ silence I said: There is nothing really
wrong with this, but there’s a much better, more businessy
word for ‘the important things of the product’.
 Then I gave another five seconds’ silence. No-one volunteered
anything, so I crossed out ‘important things’ and wrote up the
first letter ‘f’. Still no-one volunteered so I wrote up ‘fea’. Still
no-one volunteered so I wrote up ‘features’ and moved on.
 I made a mental note that if time permitted at the end of the
feedback slot I might return to the question of features vs
benefits (a typical discussion point of interest to marketers).
THE SALES PEOPLE HAVE TO TALK ABOUT THE IMPORTANT THINGS
OF THE PRODUCT THAT THE CUSTOMERS WANT

congratulated by name the student who said it. I said that it
was an excellent phrase for balancing two contrasting
arguments.
 I then said: ‘Another good phrase for balancing two different
arguments is In general … although …’ and I wrote this up.
 I asked one student by name to think of an example sentence
using the first phrase, with a context of talking about their
typical customers. They gave an example.
 Then I asked another student for an example using the second
phrase. They gave one and I moved on.
ON THE ONE HAND ..., BUT ON THE OTHER HAND …

 I said that there was nothing wrong with this phrase, but there
was another, more specific verb for ‘empty’ in this context.
Several students called out ‘unload’ and I wrote it up.
 The student who said the phrase worked in the logistics area,
so I asked him what other verbs he uses with ‘containers’. He
suggested load/ship/fill/store/transport, all of which I wrote
to the left of a vertical line with ‘containers’ on the right of
the line.
 He then said: ‘Oh yes, send them back empty – because they
arrive in Germany full but there aren’t enough products to
send back to China.’ I added ‘send back’ to the list and made
a mental note to ask him to talk more about this interesting
discussion point after the break.
WE EMPT Y THE CONTAINERS AT OUR DISTRIBUTION CENTRE

 No-one could suggest anything here, so I said: ‘There is one
word missing’.
 Still no-one suggested anything so I wrote in ‘as’ before ‘good’
in the phrase. Then underneath, in another colour, I wrote up:
(not) as … as …
 I asked students to think of sentences comparing their own
company with a competitor, using this form. After hearing a
few with different adjectives in the middle I moved on.
WE CAN’T DO IT GOOD AS THAT EVERY TIME

 After five seconds I pointed to the word ‘hierarchy’ and looked
around the room. One student said: ‘hierarchy, it’s wrong’. I
said: ‘Yes, it should be hierarchic …?’ and several said
‘hierarchical’. I said: ‘yes, hierarchical, it’s the adjective you
need here’ and I wrote it up.
 I asked for a sentence with ‘hierarchical’, which a student
gave, and I moved on.
IT’S A VERY HIERARCHY ORGANIZATION

 The students looked blank, so I wrote this phrase below:
We offer/provide a …….. service.
I asked them to think of a word for the gap. One said ‘personalized’
which I wrote in, and another said ‘customized’ which I also wrote in.
Then below those two I wrote short lines to show letters (______-____)
and I asked ‘what is the name of the person who makes a suit by
hand?’ No-one suggested anything so I wrote in the first letters t and
m. One student called out ‘tailor-made’ and I said ‘good’ and wrote it
up.
 I then asked the group: ‘which of you offer a tailor-made service?’
and they all said they did. I made a mental note to ask the students
to prepare for homework a short presentation on ‘How We
Customize Our Services’. Then I moved on.
WE MAKE THE SERVICE PERSONAL TO THE CLIENT

 I said: ‘Okay, I’m sure you can improve this’. Underneath I
wrote Can you …………………………., please? One student called
out ‘Can you say it again, please?’ and I said: ‘Fine, but try
that in place of it’ and I filled in the words Can you say that
again, please?
 I said this was a good phrase if you don’t understand
something in a meeting. I asked what other phrases were
useful for communication problems in a discussion.
 One student called out ‘Can you give me an example?’, which I
wrote up.
 Another called out ‘Can you be more precise?’. I wrote up Can
you be more sp……… ? I looked around, waiting for someone to
complete it. No-one could. I said (with one more syllable
added): ‘Can you be more spec………? and one student called
out ‘specific’. I wrote up the phrase and moved on.
TELL IT AGAIN, PLEASE

 I said to the students: ‘What is the meaning of turnover?’. One
said ‘money coming in to a company’. I said ‘Yes, and can you
think of another word with the same meaning?’. Another student
said revenue, which I wrote immediately above turnover.
 Then I said: ‘And what is the meaning of budget?’. One student
said ‘the money they give you for a project’ and I said ‘Yes, so is
that the best word here – does budget go with turnover?’ There
was a silence as students looked at the board.
 I said: ‘The word you want is the turnover that you aim for’ and I
mimed setting a particular level on a vertical scale. One student
called out ‘target’ and I said ‘good’, and wrote it up in place of
‘budget’.
 Another student then asked ‘What’s the difference between
target and objective?’. I said: ‘actually there are four very similar
words, aim and objective are perhaps a little more general, and
target and goal are more specific – they come with a number.
 Then I moved on.
THE TURNOVER WAS LESS THAN HALF OF THE BUDGET

congratulated by name the student who said it.
 I made a mental note to return to the difference between
suggest and propose if time allowed, but decided not to focus
on it at that point.
 Underneath I wrote up May I ………………………? and asked if
anyone could think of other phrases beginning with these
words that are useful in a meeting. Someone said: ‘May I
interrupt?’ and I said: ‘Okay, but probably in this case you’d
add a few more words as well’, and I wrote up May I interrupt
for a moment?
 I then drew an arrow between I and interrupt and asked what
common small word could go here to make the phrase even
softer. Several called out just and I wrote it in and moved on.
MAY I SUGGEST SOMETHING?

 After five seconds’ silence one student said: ‘I think the
problem is with good’. I said: ‘Yes, it should be …?’ and one
student said ‘well’. I crossed out good and wrote in well.
 I asked the group if they knew any other adjectives beginning
well-. One student said ‘well-known’ and another said ‘well-
paid’ and I wrote them both on the board and moved on.
IT’S DIFFICULT TO FIND GOOD -EDUCATED STAFF

 I wrote on the board the words above – in my notes I had
written pron (= pronunciation) before each one. For example
agenda had been said with a hard g, analysis with the wrong
stress, and crisis said as crise.
 I didn’t refer to the mispronunciations, but just immediately
drilled them. Each time I said the word clearly a couple of
times as a model, then indicated with a sweep of my hand
(back of hand towards students) that I wanted choral
repetition. After a couple of turns of choral repetition I picked
out a few individual students to say the word.
 If a student mispronounced a word I didn’t say anything but
asked another student to say the word and then returned to
give the first student another chance.
(PRON) AGENDA ANALYZE/ANALYSIS FREIGHT NEUTRAL CRISIS

 Finally, I returned to some of the words and phrases already
on the board (including all the functional phrases), and drilled
them. In this particular case I returned to:
features
hierarchy hierarchical
Can you say that again, please?
Can you be more specific?
turnover target
May I just interrupt for a moment?
agenda analyze analysis freight neutral crisis

ROLO is a way of doing diagnostic language feedback, at the
board, following any speaking activity.
A ROLO approach to language focus will usually mean this
lesson shape:
Output in a task → Language focus (non-pre-selected)
rather than this:
Language focus (pre-selected) → Practice
I think most Business English teachers, and all 1:1 teachers,
eventually end up doing a lot of ROLO-style language work
through force of circumstances.
Now let’s reflect …

Reformulate is the key teaching technique in the language feedback slot. It
means starting with what the students said, and then helping them to say it
better. ‘Better’ means coming closer to achieving the same meanings in
English as the students can achieve in their own language.
Output means the students’ own words, in speech or writing.
Lightly refers to moving on quickly to a new item in a feedback slot. It
contrasts with the ‘heavy’ presentation-practice of just one language item over
a major part of the lesson. In terms of language acquisition, ‘lightly’ means
allowing students to restructure their developing knowledge of English slowly
in their own way through the gradual accumulation of insights.
Often refers to two things:
1) the fact that the teacher should do feedback slots often – in my view
immediately after every speaking activity
2) the fact that particular or troublesome language items should be
returned to often, as recycling.
R-O-L-O

Reformulation is a sophisticated form of correction. Instead of saying
‘No, it should be … because …’ you use eliciting and guiding to help
students to find better language for themselves. In the process, other
related words or forms come up in class, and so language development
happens at the same time in a natural way.
‘Language development’ means helping students to increase the
complexity and richness of their language: to achieve meanings in
English closer to those they could achieve in their own language.
But I think there is still also a place for some good, old-fashioned error
correction and accuracy work, as long as it is done with a light touch.
Students won’t thank you – and in-work business students won’t pay
you - for helping them to speak pidgin ever more fluently.
Reformulation?
Correction?
Development?

Good question!
With no easy answer.
If a student looks at you and asks for a word you give it of course. But make
sure you just give the word and say nothing more, and then write it down and
return to it in the feedback slot later as it may just get spoken and not
remembered.
The problems start when the teacher begins to explain: this takes the students
out of their world of constructing their own meanings in their head and
listening to other people, and back into the world of the classroom, language
forms and taking notes.
If they go backwards and forwards between these two mental worlds of a)
meaning and b) form, then it becomes confusing and destroys much of the
fluency. Incidentally, it also means that students are deprived of the chance to
practise paraphrasing when they don’t know a word.
On-the-spot help during the task?
or
Feedback at the board after the task?

And finally a review of how to ROLO,
drawing out the main points
from the twelve examples at the beginning …

 While the students are doing a speaking
activity, make notes on areas of their
language where you can help them
improve.
 Write down the whole phrase you heard to
keep the context.
 What to write down? Trust your instinct.
Grade according to the students’ level.
You don’t have to use everything that is in
your notes.
 When the task finishes, make sure you
leave time for a feedback slot! You don’t
want the students to leave the lesson
thinking ‘all we did today was talk’.
Teacher
takes notes
during a
speaking
activity
ROLO

General guidelines:
Keep the feedback slot fast-paced,
covering perhaps 10 – 12 items
over 15-20 minutes.
Remember this golden rule for
boardwork: give enough co-text on
the board to provide a context.
Look for occasional chances to do
mini personalized practice.
Remember pronunciation as well as
lexis and grammar.
Remember to include some
examples of good language.
Teacher
goes to the
board and
runs a
feedback
slot
ROLO

Procedure at the board:
① Write up the whole phrase, exactly as you
heard it.
② Stand back and allow five seconds silence.
③ Use guiding/eliciting/coaching to help
students to reformulate their own language.
④ Remember to develop and extend language,
using the phrase on the board as a starting
point, as well as correct it.
⑤ If guiding and eliciting don’t work, write up
the improved language quickly and with no
further fuss and then move on. Don’t try to
teach a major new grammar area in a feedback
slot: unless you are a very experienced teacher
you will dig a big hole for yourself.
Procedure
at the
board
ROLO

Great! So ROLO is the answer!
No it isn’t. Nothing is.
Or rather, everything is.

That’s all folks!
For many more ideas visit my website …

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ROLO: Reformulate Output Lightly but Often (slideshow version)

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