Room Booking PP Slides 2009
- 1. FMDirect Limited Demonstration of FastTrack Room Booking Mike Dowling Director
- 2. Company Main Office in Coulsdon, with clients throughout the UK. We are the main partner/reseller of iiS software in the UK & Ireland FMDirect work directly with clients and via iiS Ltd. We consider ourselves amongst the market leaders in Help Desk, Room Booking, PPM and FM solutions. Mission Statement To provide high quality, innovative and affordable business support solutions.
- 3. Software Facts iiS software has over 50,000 end users across the globe. Rooms and resources are booked every few seconds throughout the UK, USA & Ireland with iiS Room Booking systems. iiS Help Desk software assists in the management of over 12,000 buildings. iiS Limited FM Solutions
- 4. iiS Software Clients Sector Selection of Users Central Govt. DTI, Bank of England, Ministry of Defence, Central Office of Information, The Rent Service Local Govt. London Borough of Croydon, Portsmouth City Council, Devon County Council, Lancaster County Council Insurance Scottish Widows, Scottish Equitable (Aegon) Education/ Dudley College, Enfield College, Kings College, National Research Physical Laboratory, Cambridge Regional College, Plymouth College, The National Trust, National Library of Scotland, Dundee College, University of London, University of Hull Manufacturing Nycomed Amersham, Yorkshire Electricity, Nokia, Novartis, Rio Tinto, Element 6 (De Beers Group) Services McKinsey, Vodafone, SONY BPE, HBS FM, AT Kearney Servus FM, Serco, Mapeley, Brytec, JCA Group, Accenture, Interserve FM, Saga Group Medical NHS Connecting for Health, Whittington Hospital, Guys Hospital, Institute of Cancer Research, The Royal Pharmaceutical Society Banking J P Morgan, American Express, Bear Stearns, Bank of Scotland, Anglo Irish Bank, Hermes Pensions Mgmt. Entertainment Pinewood Studios, English National Opera, Gala Casinos iiS Limited FM Solutions
- 5. iiS Client Testimonials “ The Help Desk system has been the most successful computer project within our service area in the past six years, to my knowledge. It has performed well, is easily understood and has substantially improved our service to our clients“ Stuart Anderson MRICS, Senior Building Surveyor, Portsmouth City Council. “ iiS software has much improved the transparency of internal work order requests and virtually eliminated paper flow from that part of the procedure. The project has been deemed a complete success.“ Bob Mac Cormick, Chief of Operational Services, Institute of Cancer Research. "Having worked with most of the FM based systems on the market, we have found Fast Track Help Desk to be far superior in terms of features, quality and operation. The fact that we have so much confidence in the system, is the reason why we entrust our most prestigious contracts to its care.“ Chief Technology Officer, Servus Facilities Management “ The software provides an excellent fit to the requirements of our intranet room booking community. iiS have responded well to our requests to tailor the system, and my team is able to rely on iiS support as part of a quality solution.“ Stephen Higton, Novartis Pharmaceuticals UK Ltd. iiS Limited FM Solutions
- 6. FMDirect Structure Project Manager Overall strategic responsibility direct to client Client FM/IT Consultant Responsible to PM and Client Post Set-up Support Support Team responsible for ongoing maintenance, support and upgrades Set-up Team Combination of FMDirect & FMHelpdesk Support Staff and Consultants Help Desk Team Combination of permanent and part-time staff, 24/7 shift rotation responsible for service delivery and client/contractor interface Management and Implementation Structure FMHelpdesk Partner strategic responsibility iiS Ltd. Software design company responsible for product development and customisation
- 7. Fast Track Room Booking Intranet/Web Based Automatic Email to Requestors, Contractors Audit Trail Ancillary Equipment Catering/Menu’s Active grid view Visual, Block and Request Booking Invoicing (hard & soft charging) Workgroups % Utilisation Reports Fast Track Features iiS Limited FM Solutions
- 8. Benefits Better Customer Service Streamlined Operations Centralised Data Management Reporting Users can “Self Serve” Web Access Real time Monitoring SLA Compliance Fast Track Software Fast Track Software Fast Track Software iiS Limited FM Solutions
- 9. Presentation End Email enquiries@fmdirect.co.uk Demonstration