Sabre Script Overview
- 1. Script Package Overview Sabre Red Workspace July 2015
- 2. Main Menu • Designed to include all options on one main menu screen broken down by Booking and Finishing options • The package includes – A header with the script name – Script version and window number on every screen which will assist in troubleshooting issues – Next, Back and Exit options where functionality allows
- 4. AIR Options • ADD HK SEGMENT – Assists agent with availability search and direct selling of “HK” air segments • ADD PASSIVE SEGMENT – Assists agent with adding passive “GK” air segments • CANCEL SEGMENT – Assists agent with cancelling “XK” air segments • COMMISSION – Determines correct commission percentage amount to be taken based upon given requirements • MEALS – Assists agent with adding special meal code requests to existing airline reservations • OSI/SSR – Assists agent with adding Other Supplementary Information (No action or reply needed) and Special Service Requests (Seats, Pets, Special Needs, etc.) to existing reservations • PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to existing airline segments to display on travel itinerary • SEATS – Assists agents with adding specific seat requests to existing airline reservations • BARGAIN FINDER – Searches for lowest fare for itinerary booked “WPNC” (Price with New Class) • FARE RULES – Assists agents with the formats required to display fare rules from the fare quote “FQ” display • JOURNEY RECORD – TBD • QREX – Assists agents with Automated Exchanges “WFRF” entries for both Full exchanges and partial reissues
- 5. CAR Options • ADD HK SEGMENT – Assists agent with availability search and direct selling of “HK” car segments • ADD PASSIVE SEGMENT – Assists agent with adding passive “GK” car segments • MODIFY SEGMENT – Assists agent with modifying “CM” existing car segments • CANCEL SEGMENT – Assists agent with cancelling “XK” car segments • PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to existing car segments to display on travel itinerary • REPORTING – Assists agents with adding required reporting fields to existing car reservations
- 6. HOTEL Options • ADD HK SEGMENT – Assists agent with availability search and direct selling of “HK” hotel segments • ADD HK SEGMENT BY GEOGRAPHIC LOCATION – Assists agent with geographic availability search and direct selling of “HK” hotel segments • ADD PASSIVE SEGMENT – Assists agent with adding passive “GK” hotel segments • MODIFY SEGMENT – Assists agent with modifying “HOM” existing HK & GK hotel segments • CANCEL SEGMENT – Assists agent with cancelling “XK” hotel segments • PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to existing hotel segments to display on travel itinerary • REPORTING – Assists agents with adding required reporting fields to existing hotel reservations
- 7. LIMO Options • ADD HK SEGMENT – Assists agent with availability search and direct selling of “HK” limo segments • ADD PASSIVE SEGMENT – Assists agent with adding passive “GK” limo segments • MODIFY SEGMENT – Assists agent with modifying “CM” existing limo segments • CANCEL SEGMENT – Assists agent with cancelling “XK” limo segments • PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to existing limo segments to display on travel itinerary • REPORTING – Assists agents with adding required reporting fields to existing limo reservations
- 8. RAIL Options • ADD HK SEGMENT – Assists agent with availability search and direct selling of “HK” rail segments • ADD PASSIVE SEGMENT – Assists agent with adding passive “GK” rail segments • CANCEL SEGMENT – Assists agent with cancelling “XK” rail segments • PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to existing rail segments to display on travel itinerary • REPORTING – Assists agents with adding required reporting fields to existing rail reservations
- 10. QC/TICKETING Options • QUALITY CONTROL – Performs necessary checks to ensure data integrity and continuity of reservation data • HOLD TAW – Assists agents with adjusting the ticket request (TAW) line to hold reservation for a specific time and also to release reservation • FEE – Assists agents with determining and charging proper service fees to existing reservations. • CHANGE/CANCEL – Assists agent with required actions upon changing and cancelling ticketed reservations • TICKETING MANUAL – Assists agent with manually ticketing reservations when deemed necessary • TICKETING QUEUE TO MID-OFFICE – Assists agent with queuing reservation to designated queue for mid-office ticketing processing • MCO-PAPER TICKET FEE – Assists agent with issuing a MCO for a paper ticket fee • MCO-RESIDUAL – Assists agent with issuing a MCO for a residual amount • PRE-PAID TICKET – Assists agent with issuing a pre-paid ticket fee • REFUND – Assists agent with issuing a refund in the GDS • VOID – Assists agent with issuing void in the GDS
- 11. SEND Options • SEND EMAIL – Assists agent with the required actions to send a GDS controlled email • SEND FAX – Assists agent with the required actions to send a GDS controlled fax • QUEUE PLACE TO QC – Queue places reservation to designated GDS queue for automated Quality Control • QUEUE PLACE TO TICKETING – Queue places reservation to designated GDS queue for automated Ticketing • CLIENT SPECIFIC – Assists agent with any additional required client specific actions
- 12. INTERNATIONAL Options • ADVANCED PASSENGER INFO (APIS) – Assists agents with adding advanced passenger information • AUSTRALIAN VISA - Assists agents with applying visa’s to Australian reservations • COMMISSION – Assists agents with adding international commission amounts • CURRENCY EXCHANGE – Assists agents with proper currency exchange rates • EMERGENCY CONTACT INFORMATION (PCTC) – Assists agents with • FOID – Assists agents with filing and issuing FOIDS • PASSPORT SERVICE – Assists agents with • PRINTABLE REMARKS – Assists agents with adding printable “segment associated” remarks to existing segments to display on travel itinerary • RATE DESK – Queue places reservation to designated queue for review by international rate desk agents • SECURE FLIGHT (TSA) – Assists agents with adding secure flight (DOCS, DOCO, etc.) information • VISA SERVICE – Assists agents with visa requirements and processing for international reservations
- 13. MISC Options • CLIENT/PCC SPECIFIC SCRIPTS – Gives access to any client specific scripts based on PCC or Customer Number (DK) • ACCESS SABRE SCRIPTS – Gives agent access to generic Sabre scripts • SUPPORT SCRIPTS (EPR, BRANCH ACCESS…ETC.) – Assists agent with manipulating technical GDS data; access is limited to agents with “Duty Code 9”.
- 14. QUESTIONS?