salesforce day1.docx
- 1. 1. What is CRM? 2. WHAT IS SALESFORCE?
- 2. 3. HOW TO BECOME Sales force Developer?
- 3. 4. I’m not background from IT I still learn Salesforce?
- 6. What is CRM?
- 7. CRMstandsfor"CustomerRelationship Management." Itisa softwareused to store all customer-related details,such as CustomerName,PhoneNumber,EmailAddress,etc.Itis also used to storeall the records of the customeractivities donefora particular productorbusiness. Every business needs a tool or software that can collect, store, and manage all the customer- related information to focus on the leads and sales. A CRM system is a software that tracks the progress of any sales process. It also tracks all the customer details, complaints, emails, follow- ups done with customers, customer agents' conversations, etc. The CRM also monitors the duplication of any case. There are various CRM software available in the market, such as Salesforce.com, HubSpot CRM, Microsoft Dynamic, Freshsales, Pipedrive, Insightly, Zoho CRM, influce, SAP CRM, etc. Each software has its features and benefits, but among all of them, Salesforce.com is the leading #1 CRM software.
- 8. What IS SALESFORCE? Salesforce is a cloud-based #1 CRM solution comprised of a set of products that assist enterprises in managing andmaintainingrelationshipswith customers. Salesforce product rangecovers almost every area of customer-related operations—from marketing, sales, service, and commerce to IT—enablingusto build a comprehensive view into all customer interactions on a single platform. Not only has that, today, had Salesforce grown beyond a simple CRM solution to integrate more functionalities into its platform. App development, AI-based
- 9. assistance, and advanced analyticssupport are only a few such
- 10. Who is using Salesforce today? Salesforce has become a tool many business leaders in the world today rely on for their CRM needs. Among such companies are:-
- 14. A little history of Salesforce To get a complete understanding of Salesforce and its growth, we should look a little into its history. Marc Benioff, together with Parker Harris, Dave Moellenhoff, and Frank Dominguez, founded Salesforce in 1999.
- 15. Salesforce Products Salesforce offers a wide range of products that helps businesses to build a 3600 view of their customer interactions. Let’s talk about some of its most popular products in this section. Sales Cloud helps sales teams to manage their activities such as contact management, lead management, opportunity recognition, etc.
- 16. Service Cloud allows customer support teams to help customers quickly and efficiently through different channels, including messaging, video calls, voice calls, and emails. Marketing Cloud provides a digital marketing platform for marketing teams to collect data from various sources and strategize content for different target audiences. Commerce Cloud allows B2B and B2C businesses to build satisfying buying experiences for customers through different channels. Tableau Analytics comes with business intelligence capabilities for analyzing and drawing insights from stored customer and other related data. Dash boards Salesforce Platform is the low-code app development platform offered by Salesforce. It was previously called Force.com. While most Salesforce products, from Sales Cloud to Commerce Cloud, fall into the SaaS category, Salesforce Platform acts as a PaaS for developers to design, develop, and deliver highly performing and secure applications.