Salesforce Essentials, 26 April 2016
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The document provides an agenda for a Salesforce customer event in the Nordic region. The keynote will feature Baman Motivala and a guest speaker from Telia discussing the age of the customer. There will also be sessions on digital transformation, the collaborative economy, customer journeys, the Salesforce app cloud, and a closing keynote with Eileen O'Mara and a guest from Min Stora Dag. The full day event includes live demonstrations, networking breaks, and breakout sessions.
Salesforce Essentials, 26 April 2016
- 1. Baman Motivala Area Vice President, Nordic bmotivala@salesforce.com Welcome to the Age of the Customer
- 2. 70 60 50 40 30 20 10 Rate of Change -10 -8 -6 -4 -2 0 2 4 6 8 10 Digital Evolution Index Score Source: Tufts University/HBR
- 3. 60 50 40 30 20 10 Stall Out Stand Out Break OutWatch Out -10 -8 -6 -4 -2 0 2 4 6 8 10 70 Digital Evolution Index Score Rate of Change Source: Tufts University/HBR
- 4. 60 50 40 30 20 10 Stall Out -10 -8 -6 -4 -2 0 2 4 6 8 10 NL FI DK NO FR BE AU UK SE DE JP AT CZ ES 70 Digital Evolution Index Score Rate of Change Source: Tufts University/HBR
- 5. Forward-Looking Statements Statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 6. Designing Digital Companies Digital Services Backbone Digitized Solutions Operational Backbone Customer Engagement Source: MIT
- 7. IoT Analytics Social Mobile Cloud Billions of connected things Trillions of customer interactions MillionsThousands The Age of the Customer Powered by SMACIT LAN/WAN Client Server SNA Mainframe Terminal
- 8. Your company Your customers The Customer Gap of customer data has been analyzed 1< % 77%of customers are not engaged with companies
- 9. Age 6-8 Age 8+ Age 0-3 Age 4-5 Build 1-to-1 Customer Journeys Future of Play - Creating lifelong relationships
- 10. Connect to Your Customers in a Whole New Way Apps & Products Connected faster case resolution 66% Employees Connected Partners Connected Communities Connected
- 11. Become a Customer Company IoTIoT Connect to your customers in a whole new way. Run your business from your phone. Build 1-to-1 customer journeys. Get smarter about your customers.
- 12. IoTIoT Global CRM Leader App Cloud Community Cloud Marketing Cloud Service Cloud Sales Cloud Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner documents are available upon request from Salesforce. A Magic Quadrant Leader for Sales Force Automation Gartner, "Magic Quadrant for Sales Force Automation," Rob DeSisto, Tad Travis, 7/9/15 #1 Marketshare in Sales Automation Applications, 2014 IDC's Worldwide Semiannual Software Tracker, June 2015 7 industry-leading apps 1 platform #1 Marketshare in Customer Service Applications, 2014 A Magic Quadrant Leader for the CRM Customer Engagement Center Gartner, "Magic Quadrant for the CRM Engagement Center," Michael Maoz, Jim Davies, 4/27/15 IDC's Worldwide Semiannual Software Tracker, June 2015 A Magic Quadrant Leader in Horizontal Portals Gartner, "Magic Quadrant for Horizontal Portals," Jim Murphy, Gene Phifer, Gavin Tay, 9/11/15 A Magic Quadrant Leader for Enterprise Application Platform as a Service Gartner, "Magic Quadrant for Enterprise Application Platform as a Service, Worldwide" Natis, et al. 3/24/15 A Magic Quadrant Leader for Digital Marketing Hubs Gartner, "Magic Quadrant for Digital Marketing Hubs," Andrew Frank et al., 1/5/16
- 13. New Technology Model Multitenant cloud computing Innovation. Not Infrastructure Scalable metadata platform Adapt to your unique business Most trusted enterprise cloud Security | Availability | Performance ı 70% faster time to market
- 14. Salesforce: 4th Largest Enterprise Software Company in the World This Year 2011 • 2012 2013 • 2014 2015 Most innovative companies in the world 4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2017 guidance provided November 18, 2015: "revenue for the company's full fiscal year 2017 is projected to be approximately $8.0B to $8.1B.” FY16 employees FY16 revenue $6.67B 20K 2013 • 2014 2015 • 2016 2008 • 2009 • 2010 2011 • 2012 • 2013 2014 • 2015 • 2016
- 15. Customer Success Across the Nordics
- 16. With thanks to our sponsors Platinum Gold
- 17. 12:30 - 13:10 Keynote with Baman Motivala and guest speaker, Hélène Barnekow, Telia 13:10 - 13:50 Digital Transformation - Fredrik Lind, Boston Consulting Group 13:50 - 14:00 Salesforce Customer Success Platform - Live demo 14:00 - 14:30 Networking Break and Expo 14:30 - 15:20 The Collaborative Economy - Rachel Botsman 15:20 - 15:45 Salesforce Customer Success Platform - Live demo 15:45 - 16:10 Keynote with Eileen O'Mara and guest speaker, Hélène Benno, Min Stora Dag 16:15 - 17:15 Breakout 1 - Customer Journeys & Breakout 2 - App Cloud 17:15 - Networking We Have a Packed Agenda
- 18. Hélène Barnekow #SalesforceEssentials Executive Vice President and Head of Region Sweden
- 20. Fredrik Lind Managing Director, Senior Partner #SalesforceEssentials
- 21. Kai Mäkelä Founder and CEO #SalesforceEssentials
- 23. Robert Nordahl Master Solution Engineer Lotta Laurin Head of Marketing Nordic #SalesforceEssentials
- 24. Sell the way you want Lightning Platform & Ecosystem Sell faster Salesforce SteelBrick & Microsoft Integrations Sell smarter SalesforceIQ & Sales Wave Analytics Sell from anywhere Salesforce1 Mobile App #1 Sales application Sales Cloud Lightning revenue increase + 37%
- 25. Connect any data to every user Wave Platform Get answers, faster Sales Wave & Service Wave Apps Take action, instantly Wave Actions in Salesforce Make decisions from anywhere Wave Mobile Leading analytics platform Analytics Cloud + 48% faster decision making
- 26. Fast development for everyone Lightning App Builder & Process Builder Modern developer experience Heroku Enterprise & Lightning Design System #1 enterprise ecosystem AppExchange & Lightning Components Trusted, scalable & connected Salesforce Shield, Connect & Thunder App Cloud Lightning #1 Cloud app dev platform + 55% faster deployment
- 27. 12:30 - 13:10 Keynote with Baman Motivala and guest speaker, Hélène Barnekow, Telia 13:10 - 13:50 Digital Transformation - Fredrik Lind, Boston Consulting Group 13:50 - 14:00 Salesforce Customer Success Platform - Live demo 14:00 - 14:30 Networking Break and Expo 14:30 - 15:20 The Collaborative Economy - Rachel Botsman 15:20 - 15:45 Salesforce Customer Success Platform - Live demo 15:45 - 16:10 Keynote with Eileen O'Mara and guest speaker, Hélène Benno, Min Stora Dag 16:15 - 17:15 Breakout 1 - Customer Journeys & Breakout 2 - App Cloud 17:15 - Networking We Have a Packed Agenda
- 28. Rachel Botsman Author, speaker, teacher, thought leader #SalesforceEssentials
- 29. Robert Nordahl Master Solution Engineer Rolf Hall Senior Director Solution Engineer #SalesforceEssentials
- 30. #1 Customer service application Service Cloud Lightning Connected service Lightning Platform & Ecosystem Faster service Lightning Service Console & Omni-Channel Support Smarter service Service Wave Analytics Personalized service Service for Apps with SOS & Field Service Lightning - 30% field service costs Jodi Truss Manager, Subscriber Relationship Marketing
- 31. Connect your entire workforce Tools for agents, dispatchers & mobile employees Smart Scheduling & dispatch Automate scheduling based on skills, availability, and location Manage work in real-time Update work orders, change requests, and job status, on any device Introducing: Field Service LightningNEW Now available + 48% faster case resolution
- 32. Powered by Thunder IoT Cloud Capture events from any device Build intelligent real-time logic Engage proactively and 1 to 1
- 35. Eileen O’Mara EMEA Senior Vice-President Commercial Business Unit #SalesforceEssentials
- 36. “Nothing is more important than the trust and success of every customer.” - Keith Block Vice Chairman, President & COO “Our cloud platform and rapid release cycle inspires innovation for every sized business.” - Parker Harris Co-Founder “Our Customer Success Platform accelerates growth for every customer.” - Alex Dayon President & Chief Product Officer “The business of business is to improve the state of the world.” - Marc Benioff Chairman & CEO Our Core Values
- 37. How do we align every employee to live these values?
- 38. “ is an exercise in awareness in which the result is total alignment” Marc Benioff, Founder & CEO, Salesforce V2MOM
- 39. Vision What do you want? Values What is important? Methods How to get it done? Obstacles What prevents me? Measures How to measure success?
- 40. pledge1percent.org 1.3M+ Service hours1% Time $115M+ Grants1% Equity 28K+ Nonprofit organizations 1% Product $250M Donated product New Philanthropic Model 1-1-1 Model 500+ Companies pledge 1%
- 44. Want to help fulfill dreams? Swish to 12 3900 5133
- 45. thank y u