samit cv2015
- 1. SAMIT KUMAR TRIFALEY Contact No.: 09948433346 ~ E-Mail: samit.tds@gmail.com Performance-driven Professional in pursuit of challenging and enriching assignments in F & B Operations with an organization of high repute preferably in Hotel industry PROFILE SUMMARY • Nearly 16 years of experience in: ~ F & B Operations ~ Budgeting ~ Administration ~ Hotel/ Restaurant Management ~ Business Development ~ Human Resources Management ~ Kitchen Stewarding Management ~ Training & Development Customer Relationship Management ~ Public Relations ~ P&L Management ~ Marketing ~ Quality Management ~ Brand Management ~ Team Management • Skilled in formulating business plan for overall development & accomplishment of top and bottom-line profitability • A Qualified Professional who seeks to leverage experience and business acumen as well as learn from accomplished peers, while continuing to work in the industry • Expertise in managing all aspects of service management involving ambiance management, in-house banqueting, outdoor catering, party service etc. • A keen planner, strategist and implementer with deftness in developing and streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters • Creative and Multi-disciplinary Executive renowned for building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery norms • Effective communicator, proactive planner & negotiator with strong analytical, problem solving and organizational abilities CORE COMPETENCIES • Defining service standards and guidelines that serve as benchmark for excellent service delivery there by contributing towards ameliorated service revenue generation • Ensuring the compliance of the hotel for all statutory safety norms involving guest & staff safety including food safety and hygiene standards • Ensuring maximum guest satisfaction by closely interacting with guests to understand their requirements & customizing products & services to their needs • Strategizing policies & procedures in the operating systems and training and motivating the front line staff to deliver 100% guest satisfaction • Projecting and improving brand image through effective Public Relations & promotion activities • Ensuring high quality services with optimum resource utilization, resulting in customer delight • Closely interacting with in-house and potential guests to understand their requirements and customizing the offerings and services accordingly • Conducting hygiene inspections and conveying feedback to operating staff as well as managers for gaps in actual vs. standardized norms WORK EXPERIENCE Joined in May’08 as a Deputy Food & Beverage Manager with Hotel Green Park, Visakhapatnam April 2010 Promoted as Food & Beverage Manager till Date.
- 2. Key Result Areas: As Food & Beverage Manager • Monitoring all operational aspects of the Food & Beverage department • Devising and effectuating annual budgets ensuring their achievement • Generating scrupulous MIS reports ensuring top management decision-making • Conducting morning meetings with outlet in charges for ensuring smooth operations and achieving targets • Handling marketing and promotion functions through sales calls to study markets and develop business • Managing human resource functions by motivating staff in departmental meetings and conducting the training programmes to all levels of the staff in the department • Enhancing brand awareness through organization of food festivals • Liaising with the guests and resolving guests’ complaints promptly to enhance customer satisfaction • Generating GSTS reports (Guests satisfaction tracking system) for improvement of customer relations Attainments: • Played a stellar role in managing caterings for International cricket matches at VDCA Stadium for International Matches. • Carried out prestigious outdoor catering for Vizag Steel Plant, wedding of D.S. Anand’s son, Hindustan Shipyard • Did 4000 pax Outdoor catering for the Ship INS JALSWA. • Did Out door Catering for Captains Night for 300 pax at EAST POINT GOLF CLUB. • Achievements: o Best Manager Award for the month of February 2009 o Best Manager Award for the month August 2009 o 1st Runner up Department Award for the year 2010-2011 o Best Manager Award for the year 2012-2013 PREVIOUS WORK EXPERIENCE Feb’06 to May’08 with Ten Downing Street, Nagpur Manager, F & B Jun’05 to Feb’06 with Temptations Restaurant, Nagpur Manager Nov ’04 to May’05 with HSBC, Hyderabad Call Center Executive Aug’98 to Oct’04 with Hotel Green Park, Hyderabad Growth Path: Aug’98 to Apr’03 Trainee Captain, Captain, Sr Captain Apr’03 to Oct’04 F n B Executive – Hyderabad ACADEMIC DETAILS 1994 Passed Intermediate from A.P Board (Sirpur Kagaznagar) 1998 Diploma in Hotel Management from Indian Hotel Management Nagpur Maharashtra, Bombay Technical Board
- 3. PERSONAL DETAILS Date of Birth: 11th January, 1974 Present Address: Mayuri Manasa D, No 7-24-12 Flat No G 8 Beside Visakha Musuem, Chinna Waltair Visakhapatnam (District), Andhra Pradesh, India - 530017 Permanent Address: Flat No. 102 Jayanthi Mansion Manish Nagar Nagpur -440015(Maharastra) Languages Known: English, Hindi, Telugu and Marathi Location Preference: Pune/Hyderabad/ Bangalore/Chennai Ref: Mr. Namit Sinha: General Manager Hotel Green Park Visakhapatnam