Sampathkumar M
- 1. Sampathkumar M Mobile: +91 9686378231, +91 9442581644 Email: sampath.pgm@gmail.com SUMMARY: • 5 year experience in the field of IT infrastructure project life cycle. • An articulate system administration professional with 5 years of experience • Windows server administrator. • Knowledge of Symantec Backup Administration • A Microsoft Professional - (windows server and Network support). • Good knowledge in installing, configuring for VPN. • Experienced with Remote support, ISMP Service Management. • Experience in technical support and handling global customers. • Through knowledge in data encryption by Symantec &Mcafee PGP Encryption. • Good knowledge in managing Symantec Anti-Virus Clients and server • Good knowledge in Installation of all corporate software’s and applications. • Asset Management through the Manage Engine Tool • Good knowledge in installing, configuring and Administering Microsoft Windows platform. • Knowledge of Windows 2008, 2012 Domain concepts (Active Directory), DNS, DHCP. • Expert in Installing, Configuration and Troubleshooting of all of Desktops, Laptops, Operating systems such as Windows7 ,8.1&Win 10, Windows 2008 & 2012 server. • Managing service desk,Taking calls, giving support to global client for application related issue • Hands on ITIL standards like maintaining SLA, Creating tickets and approaching Escalation Matrixes. WORK EXPERIENCE: • Presently working for Intel Technology India Private Limited, Bangalore as IT- Executive from Jul 2015 – Till date. • TATA Power Solar System Ltd, Bangalore as Technical Support Executive from Mar2012 to Jun-2015. • HCL Info System Ltd. Bangalore as Customer Support Engineer Jan 2011 to Feb 2012. TECHNOLOGIES WORKING ON: Operating System: Windows 7,8.1 and win10,Linux. Operating System: Windows Server 2003/2008/2012 Directory Server: Windows server 2008/2012 Active Directory Clustering Technology: Windows Server 2008/2012 1 of 4
- 2. Virtualization: Windows Hyper-V Remote Access Tools: Dameware, VNC,MSTSC. PROFESSIONAL EXPERIENCE: Kelly Services India Pvt. Ltd Role: IT- Executive Period: Jul 2015 to till date Current Project : Intel Technology India Private Ltd.ITPL-Bangalore. Job Responsibilities: • Resolving IT issues and Providing L2 support within preferred SLA through Ticketing Tool (ISMP Service Management). • Working on Active Directory administration. • Group Policy Management in 2003, 2008 & 2012 server. • Deployment of Patches to the clients through WSUS & Microsoft Baseline Security Analyzer in servers. • Creating Emails in Exchange 2010, 2013 server according to the requirement & monitoring with different user mail box in outlook 2007, 2010, 2013 & troubleshooting. • Installing, Configuring and Maintaining Network Printers, scanners & fax. • Creating & scheduling the meeting request to the Clients through WebEx application & also for Video Conference using ploycoms. • Lead role in IT related Audits like Microsoft, Pfizer, Adobe. • Configuring Exchange mailbox in Andriod phones, I pad’s & Checkpoint VPN Client in laptop’s & troubleshooting. • Configuring User accounts for remote access on Global Virtual Private Network • Implementing and monitoring of Symantec Anti-Virus Corporate Version to protect the Network from Virus problems and Keep all latest virus definitions for all systems. • Managing user accounts and groups on Windows 2012 Domain controller. • Patch management for Infra using WSUS across the global. • PGP & SEP installation & configuration & log monitoring. • Standard ITIL process is been followed in Infra & for audits. • Managing User administration, Groups, Organizational Units, Group Policy objects. • Managing service desk, Taking calls, giving support to global client for application related issue. Value Point Systems Pvt Ltd. Bangalore. Team Lease Services Pvt Ltd.Bangalore. Client Place:TATA Power solar system Ltd Client Place:TATA Power solar system Ltd Period: Mar 2012 to Dec 2014. Period: Jan 2015 to Jun 2015. Project : TATA Power solar system Ltd-Bangalore Job Responsibilities: • Expert in Installing, Configuration and Troubleshooting of all of Desktops, Laptops, 2 of 4
- 3. Operating systems such as Windows XP,7 and 8. • Resolving IT issues and Providing L2 Remote Support • Configuring of outlook (2007, 2010&2013) and office 365& Software Installation • Good knowledge in managing Symantec Anti-Virus Clients and server • Installing, Configuring and Maintaining Network Printers, scanners & fax. • Creating & scheduling the meeting request to the Clients through WebEx application & also for Video Conference using ploycoms • Configuring Exchange mailbox in Andriod phones, I pad’s & Checkpoint VPN Client in laptop’s & troubleshooting • Documenting all IT related documents on daily basis wrt the SOP’s implemented. • Experience in technical support and handling global customers • Configuring User accounts for remote access on Global Virtual Private Network • Managing User administration, Groups, Organizational Units, Group Policy objects. • Managing service desk, Taking calls, giving support to global client for application related issue HCL Info System Pvt. Ltd. Bangalore. Designation: Desktop Support Engineer. Period: Jan 2011 to Feb 2012. Job Responsibilities: • Installing or Formatting the Work Station By (windows XP, Windows 7, windows vista. • Troubleshooting internet problems & supporting for all hardware issues. • Installing and Updating Anti-Virus (Symantec). • Configuring of outlook (2003&2007) & Software Installation. • Printer Configuring, Network sharing and hardware installation. • Troubleshooting all kind Of Domain Issue • Configuration and troubleshooting of Desktop clients. EDUCATION PROFILE: • DIPLOMA(ECE) from SV Polytechnic college, Dharmapuri at 2010 (76%aggregate). • HSC from Govt.Higher Sec School, B.Agraharam at 2008 (45% aggregate). • SSLC from Govt. Higher School, Mangarai at 2006 (57% aggregate). PERSONAL PROFILE: Address : No.5, 6th Cross, MG Road, Zuzuvadi, Hosur - 635126 Date of Birth : 28-May- 1991 Marital Status : Single Nationality : INDIA Languages Known : English, Tamil and Kannada. 3 of 4
- 4. Place: Bangalore (Sampathkumar M) 4 of 4