SAP runs SAP
- 1. PUBLIC Turning to SAP’s own experts to support an extensive transformation of its services business As with many other large companies, SAP SE is a complex organization comprising many different lines of service with different processes and tools. Regardless of this complexity, teams must work together smoothly to help keep things simple and remain flexible for customers. With that in mind, SAP® Services and Support put its processes under the microscope and used SAP’s service offerings to determine how to harmonize operations and provide the best level of support for customers. SAP Runs SAP: Simplifying Service Offerings to Enable Better Outcomes for Customers Picture Credit | Customer Name, City, State/Country. Used with permission.
- 2. Before: Challenges and Opportunities • Help transform SAP® Services and Support by simplifying the services portfolio and processes within a complex, heavily customized IT architecture comprising multiple systems, applications, and tools • Reduce costs with a modular architecture that enables flexible and agile use of outcomes-based models • Increase automation and unlock business-model innovation by harmonizing and standardizing delivery execution and financial controls for the company’s lines of service Why SAP • SAP S/4HANA® solution for enterprise portfolio and project management, offering solutions that help optimize project-oriented processes • SAP MaxAttention™ services, offering an outside-in view of best practices in professional services and customer needs based on experts’ delivery experience • SAP Transformation Hub, providing unbiased advice as well as proven architecture methodologies, best practices, content, and tools After: Value-Driven Results • Comprehensive business capability map and target application architecture diagram as well as an overview of transition architecture steps, providing a clear framework for future prioritization • Solid decision-making foundation for future investment planning and priorities and a strong path forward aided by a robust target architecture and road map Standardizing Delivery Execution to Focus on Customer Outcomes with SAP MaxAttention™ Services “SAP MaxAttention services provided us with excellent architecture advisory services, supporting our strategic decision-making.” Christian Freytag, CTO of Intelligent Enterprise Solutions, SAP SE SAP SE Walldorf, Germany www.sap.com Industry High tech Employees 102,400 Revenue €27.34 billion Products and Services Enterprise application software and services Featured Solutions and Services SAP S/4HANA for enterprise portfolio and project management and SAP MaxAttention Automated Services delivery across all lines of business Scalable “North star” target architecture for the services business © 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC ǀ Studio SAP | 77834enUS 21/08)
- 3. SAP® Services and Support helps customers unlock new value with digital technologies that drive intelligent enterprise transformations. To help simplify its services portfolio and processes, SAP SE turned to enterprise architects from SAP MaxAttention™ services, taking advantage of their extensive experience with diverse customers. Now, SAP Services and Support has a reliable, scalable target architecture and transition options for SAP’s services business based on business strategy, an outcomes-based model, a business capability map, and robust IT architecture principles and priorities. Working with SAP MaxAttention and using SAP Transformation Hub, SAP designed a services delivery model based on a work-breakdown structure for customer scenarios. It can now use the SAP S/4HANA® solution for enterprise portfolio and project management as the core system of record for services delivery execution and finance capabilities. This target architecture design provides a clear foundation for intelligent delivery of SAP services offerings, enabling a standardized experience for customers. Transforming the Services Offering to Deliver a Unified Customer Experience Delivery execution Outcomes-based service model Enhanced “Building on SAP MaxAttention services and its structured and focused delivery approach, we were able to accelerate decision-making on future services architecture and dramatically shorten the time to get into execution mode.” Marco Michel, Head of Enterprise Architecture, Intelligent Enterprise Solutions, SAP SE Harmonized
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