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Managing with SAVI



A new approach to the basics




                       1
The management cycle




               2
What does SAVI mean?
• GOAL SETTING:
  – Stakeholders need Added Value from their Investment.
• DECISION MAKING AND CONTROL
  – Screening Added Value Initiatives.
• PERFORMANCE
  MEASUREMENT/MANAGEMENT
  – Speed, Accuracy, Volume and Investment.

                                           3
CHAPTER 1-
         GOALS:
 The Reason For Planning


Stakeholders need Added Value
     from their Investments



                     4
THE CYCLE OF
    ACHIEVING GOALS
• Figure 1.1




                5
THE CYCLE OF
     ACHIEVING GOALS
• Figure 1.1
  Long
  term
 results




                 6
THE CYCLE OF
     ACHIEVING GOALS
               Budgets
                 and
                people
• Figure 1.1
  Long
  term
 results




                         7
THE CYCLE OF
     ACHIEVING GOALS
               Budgets
                 and
                people
• Figure 1.1
                         Implementation
  Long
  term
 results




                         8
THE CYCLE OF
     ACHIEVING GOALS
               Budgets
                 and
                  people
• Figure 1.1
                             Implementation
  Long
  term
 results




               Performance
               Measurement




                             9
Figure 1.6 The beginning of
         the model




                    10
Figure 1.7   THE SAVI MODEL




                       11
Benefits Of Using The
             Model
• Forces management to think
• Enhances problem solving capabilities
• Improves the quality of decisions with the
  group approach
• Resource shortfalls are identified
• Resistance to change is reduced
• Builds a framework for performance
  improvement

                                       12
Risks Of Using the Model
• The process is time consuming
• If planning and implementation are separate,
  responsibility is shirked
• Managers must be trained to respond when
  results are different than expected




                                   13
What is goal setting?

• Strategic goal setting is an interactive and
  dynamic process involving constant review
  and assessment of:
  – External environmental factors, now and in the
    future
  – Internal business profile factors, now and in the
    future
  – Performance tracking to measure results.



                                          14
Preparing for effective
    Strategic Goal Setting
• The two most important issues of
  effective strategic goal setting are:
  – Don’t wait for the culture to be in place
    before you begin.
  – Make the necessary investment to keep the
    process alive.




                                     15
Other important issues
• Remove the fear.
• Keep an open mind and be honest with
  yourself.
• Be willing to challenge current practices.
• Look outside for Best Available Practices.
• Complete the full cycle of the model.
• Use success as an opportunity to share
  rewards.
• Use failure as an opportunity to correct and
  improve.
                                    16
Five dimensions of goals
             Sustainability Of The Organization In The
• Fig.1.10   Economic System


              Safety Of The Public And Employees,
              (including the Motivation and Retention of
  Profit-S
              employees)


              Stewardship Of The Natural Environment


              Satisfaction Of Customers At All Levels




                                      17
Corporate financial goal


   Strategic       Objective                  Goal
    issues

               Maximize            To maintain an average return
Financial      financial returns   on investment of a minimum of
               to stockholders     15% for the next five years




                                              18
Corporate sustainability
         goal
  Strategic          Objective                  Goal
   issues




Sustainability    Maximize the
of the            impact of the     To create and maintain 50
Organization In   organization on   new jobs per year for the next
The Economic      the regional      five years
System            economy




                                                 19
Corporate safety goal

                 Minimize the
                                   To maintain an injury rate
                 probability and
                                   less than the national
                 severity of
Safety Of the                      average for the next five
                 employee and
Public And                         years
                 public injury
Employees,
(including the
Motivation and                     To maintain a 90%
Retention of     Maximize the      satisfaction level of
employees)       motivation and    employees and to have a
                 retention of      retention rate higher than the
                 employees         industry average within two
                                   years.




                                               20
Corporate stewardship
          goal



                 Minimize the
                                 To reduce the level of solid
Stewardship Of   impact of
                                 particulate emissions to the
The Natural      operations on
                                 landfill to 3 parts per million
Environment      the natural
                                 by June 2005.
                 environment




                                                21
Corporate customer goal



                                      To achieve and maintain a
                   Maximize the       90% customer satisfaction
 Satisfaction Of
                   satisfaction of    level regarding service,
 Customers At
                   customers at all   product quality and
 All Levels
                   levels             perceived value for the next
                                      five years




                                                  22
Figure 1.12corporate goals to
             operating goals
Corporate Long-range
                                  Measurement Concept
        Goal
                          To maintain an average return on
Maximize financial
                          investment of a minimum of 15% for the
returns to stockholders
                          next five years



Operating Short-range goals by
                                        Measurement concept
           department
              Maximize            Increase total sales by 5% this
              Revenues            year
Sales         Minimize selling    Reduce selling cost per customer
Department
              costs               by 5% this year


                                                  23
Strategic Goal Setting
     four sections, figure 1.13
                                 VISION

               Defining the long term picture of success


                                MISSION
Sec. 1
         Defining the organization in terms of what is done, who
            it is done for, where it is done and how it is done

                                VALUES

          Defining how the people in the organization will treat
                customers, stakeholders and employees


                                                 24
Strategic Goal Setting
       four sections

             CHALLENGES AND OPPORTUNITIES

Sec.       Defining the opportunities that exist for the
 2     organization through an assessment of the external
          environment and the challenges faced by the
           organization through an assessment of the
        competencies an weaknesses of the organization




                                            25
Strategic Goal Setting
       four sections


                  CRITICAL SUCCESS FACTORS

Sec 3    Defining the areas of the organization that must be
           proactive in responding to opportunities and
        challenges by matching what needs to be done with
                          what can be done




                                              26
Strategic Goal Setting
       four sections


        “CORPORATE” AND “OPERATING” STRATEGIC GOALS

Sec 4
         Defining how the organization will take advantage of
        opportunities and overcome challenges to achieve the
             mission from a corporate and operating view




                                              27
Closing remarks


GOALS: The Reason For Planning




                        28

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Savi chapter1

  • 1. Managing with SAVI A new approach to the basics 1
  • 3. What does SAVI mean? • GOAL SETTING: – Stakeholders need Added Value from their Investment. • DECISION MAKING AND CONTROL – Screening Added Value Initiatives. • PERFORMANCE MEASUREMENT/MANAGEMENT – Speed, Accuracy, Volume and Investment. 3
  • 4. CHAPTER 1- GOALS: The Reason For Planning Stakeholders need Added Value from their Investments 4
  • 5. THE CYCLE OF ACHIEVING GOALS • Figure 1.1 5
  • 6. THE CYCLE OF ACHIEVING GOALS • Figure 1.1 Long term results 6
  • 7. THE CYCLE OF ACHIEVING GOALS Budgets and people • Figure 1.1 Long term results 7
  • 8. THE CYCLE OF ACHIEVING GOALS Budgets and people • Figure 1.1 Implementation Long term results 8
  • 9. THE CYCLE OF ACHIEVING GOALS Budgets and people • Figure 1.1 Implementation Long term results Performance Measurement 9
  • 10. Figure 1.6 The beginning of the model 10
  • 11. Figure 1.7 THE SAVI MODEL 11
  • 12. Benefits Of Using The Model • Forces management to think • Enhances problem solving capabilities • Improves the quality of decisions with the group approach • Resource shortfalls are identified • Resistance to change is reduced • Builds a framework for performance improvement 12
  • 13. Risks Of Using the Model • The process is time consuming • If planning and implementation are separate, responsibility is shirked • Managers must be trained to respond when results are different than expected 13
  • 14. What is goal setting? • Strategic goal setting is an interactive and dynamic process involving constant review and assessment of: – External environmental factors, now and in the future – Internal business profile factors, now and in the future – Performance tracking to measure results. 14
  • 15. Preparing for effective Strategic Goal Setting • The two most important issues of effective strategic goal setting are: – Don’t wait for the culture to be in place before you begin. – Make the necessary investment to keep the process alive. 15
  • 16. Other important issues • Remove the fear. • Keep an open mind and be honest with yourself. • Be willing to challenge current practices. • Look outside for Best Available Practices. • Complete the full cycle of the model. • Use success as an opportunity to share rewards. • Use failure as an opportunity to correct and improve. 16
  • 17. Five dimensions of goals Sustainability Of The Organization In The • Fig.1.10 Economic System Safety Of The Public And Employees, (including the Motivation and Retention of Profit-S   employees) Stewardship Of The Natural Environment Satisfaction Of Customers At All Levels 17
  • 18. Corporate financial goal Strategic Objective Goal issues Maximize To maintain an average return Financial financial returns on investment of a minimum of to stockholders 15% for the next five years 18
  • 19. Corporate sustainability goal Strategic Objective Goal issues Sustainability Maximize the of the impact of the To create and maintain 50 Organization In organization on new jobs per year for the next The Economic the regional five years System economy 19
  • 20. Corporate safety goal Minimize the To maintain an injury rate probability and less than the national severity of Safety Of the average for the next five employee and Public And years public injury Employees, (including the Motivation and To maintain a 90% Retention of Maximize the satisfaction level of employees) motivation and employees and to have a retention of retention rate higher than the employees industry average within two years. 20
  • 21. Corporate stewardship goal Minimize the To reduce the level of solid Stewardship Of impact of particulate emissions to the The Natural operations on landfill to 3 parts per million Environment the natural by June 2005. environment 21
  • 22. Corporate customer goal To achieve and maintain a Maximize the 90% customer satisfaction Satisfaction Of satisfaction of level regarding service, Customers At customers at all product quality and All Levels levels perceived value for the next five years 22
  • 23. Figure 1.12corporate goals to operating goals Corporate Long-range Measurement Concept Goal To maintain an average return on Maximize financial investment of a minimum of 15% for the returns to stockholders next five years Operating Short-range goals by Measurement concept department Maximize Increase total sales by 5% this Revenues year Sales Minimize selling Reduce selling cost per customer Department costs by 5% this year 23
  • 24. Strategic Goal Setting four sections, figure 1.13 VISION Defining the long term picture of success MISSION Sec. 1 Defining the organization in terms of what is done, who it is done for, where it is done and how it is done VALUES Defining how the people in the organization will treat customers, stakeholders and employees 24
  • 25. Strategic Goal Setting four sections CHALLENGES AND OPPORTUNITIES Sec. Defining the opportunities that exist for the 2 organization through an assessment of the external environment and the challenges faced by the organization through an assessment of the competencies an weaknesses of the organization 25
  • 26. Strategic Goal Setting four sections CRITICAL SUCCESS FACTORS Sec 3 Defining the areas of the organization that must be proactive in responding to opportunities and challenges by matching what needs to be done with what can be done 26
  • 27. Strategic Goal Setting four sections “CORPORATE” AND “OPERATING” STRATEGIC GOALS Sec 4 Defining how the organization will take advantage of opportunities and overcome challenges to achieve the mission from a corporate and operating view 27
  • 28. Closing remarks GOALS: The Reason For Planning 28