SC Example A presentation (1)
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The document describes a risk assessment tool called Proprisk that is used to measure and improve the performance of shopping centre management. The tool evaluates management performance against objectives and benchmarks, identifies areas for improvement, and then reassesses performance after changes are implemented. Senior management can use the results to prioritize issues, direct resources, and demonstrate continuous performance gains to clients.
SC Example A presentation (1)
- 2. ENTERPRISE RISK MANAGEMENT • Increasingly organisations use risk assessments and IT platforms to gain an insight into their performance. • The risk assessment developed by Proprisk measures shopping centre management performance against the organisations objectives. • The results provide senior management with a baseline review together with guidance on ways to drive up performance. • The assessment works with an organisations existing risk management platform.
- 3. THE BENEFITS • Quickly and clearly identifies current centre management performance; • Outputs feed into management plans, provide direction for the operational team and can feed into personal objectives. • Recorded information supports succession planning leading to less down time between staff changes; • Efficient and effective method for property manager and senior management to monitor and control operations. • Value for money - target areas to improve, save money and reduce disputes. • Client retention - demonstrates continuous improvement .
- 4. WIN NEW BUSINESS • Share the process with potential clients as part of a pitch to gain new business. • Sell the benefits of:- • Identifying the current performance levels on handover • Adopting a systematic and consistent approach • Assurance - reducing uncertainty • Identification of weaknesses provides opportunities for cross selling.
- 5. AN ADAPTABLE TOOL • Can be used to focus management oversight on specific element(s) of the management function and/or • Selection of properties within each client instruction and/or • A segment of higher worth estates for example shopping centres.
- 6. STAGES OF ASSESSMENT • Identify the objectives (name, scope, nature) and produce risk assessment (risk tolerance, appetite or attitude); • Evaluation - against statutory obligations, contractual agreements and industry recognised codes of practice benchmarks; • Quantitive and qualitative (inspections, records and interviews). • Response, treatment and controls; • Agree potential for improvement - action plan, deadlines; • Repeat assessment.
- 7. SHOPPING CENTRE A Outcome of risk assessment Initial profile 72% compliance © Proprisk Ltd 2015 A Structure and management 69% B Health and Safety 86% C Service Charge 83% D Car Park Account 75% E Environmental 75% F Stakeholder engagement and promotions 60% G Income Collection 73% H Maintenance 33% I Insurance 63% J Suppliers 89% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% A B C D E F G H I J
- 8. NEXT STEPS • Determine response, treatment and controls:- • Prioritise areas to add value • Set targets and timeframe • Tailor resources to focus on improvement plan • Implement, control and monitor • Repeat risk assessment
- 9. SHOPPING CENTRE A Repeat risk assessment 84% compliance (Initial profile + x months) © Proprisk Ltd 2015 A Structure and management 82% B Health and Safety 93% C Service Charge 75% D Car Park Account 76% E Environmental 79% F Stakeholder engagement and promotions 74% G Income Collection 83% H Maintenance 76% I Insurance 89% J Suppliers 88% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% A B C D E F G H I J
- 10. SHOPPING CENTRE A AND PORTFOLIO PROFILE 0 25 50 75 100 Structure and management Insurance Environment and Sustainability Maintenance Marketing and public relations C 0 25 50 75 100 Structure and management Service Charge Maintenance A B C D E F
- 11. Contact edwina@proprisk.co.uk for more information. m: 07881 346 127 t: 01304 617 558 www.proprisk.co.uk