Scrum is an agile software development process that allows for incremental development of software through short development cycles called sprints. It is beneficial for complex and ever-changing environments. Scrum involves product backlogs to prioritize tasks, sprints to develop usable functionality in 1-4 week increments, and daily scrum meetings for teams of 7-10 people to track progress. Key roles include the ScrumMaster who facilitates the process, the Product Owner who represents stakeholders, and the team who does the development work. The process aims to improve team communication and allow customers to provide frequent feedback.