The document outlines 12 pillars for using social media effectively: 1) Always be likable 2) Always be trustworthy 3) Always be DICEE (Deep, Intelligent, Complete, Empowering, Elegant) 4) Always be answering 5) Always be linking 6) Always be monitoring 7) Always be photographing 8) Always be commenting 9) Always be thanking 10) Always be disclosing 11) Always be repeating 12) Always be restraining. It also promotes an upcoming marketing conference and offers a free presentation in exchange for purchasing an ebook on social media enchantment.