Sequence of service
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The document outlines the 12 steps of service sequence for waiting staff in a restaurant. The steps include greeting guests, checking reservations, seating guests, suggesting aperitifs and beverages, taking food orders, serving bread, serving food and checking that it is enjoyed, clearing plates, offering desserts and upselling coffee/liqueurs, presenting the bill and bidding farewell. The proper order and polite interaction with guests is emphasized at each step.
Sequence of service
- 1. 12 STEPS OF SEQUENCE OF SERVICE Page 1 of 4 www.foodandbevergetrainer.com 3. SEAT THE GUEST “ We have your table ready for you please let me know if you are happy with this table?” “Where would you like to sit, Inside or Outside?” “Would you like the same table as yesterday (if available) or would you like to sit somewhere else afternoon/evening?”. 2. CHECK IF GUEST HAS RESERVATION Have you made any reservations for your lunch / dinner today Mr./ Mrs. Jones ?” “Yes, we do have your table ready, would you like to have a pre-dinner drink first at the Pool Bar? We have a new cocktail menu.” 1. SMILE & GREET THE GUEST "Good Evening Sir/Madam welcome to _________" "How are you?" or How are you this morning/ afternoon/this evening?" "May I have your Name Please?" Greet within 10 seconds, Smile, Eye Contact, Seek Guest Name Offer chair assistance, Ladies & Older People First Serve Cold/Hot Towel
- 2. 12 STEPS OF SEQUENCE OF SERVICE Page 2 of 4 www.foodandbevergetrainer.com 6. SERVE THE WINE & OTHER BEVERAGES "Sir/Madam you odered the (NAME), (GRAPE), (YEAR)" (Pour small amount for the host to try) "Please can you taste the wine 5. TAKE THE FOOD ORDER “Would you like to try our Soup of the Day XXX”? “How would you like your steak to be cooked?” “Sir / Madam, may I repeat your order” “Sir / Madam, you have ordered XXX as a starter and for main course the XXX.” 4. SUGGEST & SERVE APERITIFS WATER “Would you like to have STILL or SPARKLING WATER?” "SPIRITS “Would you like a single or a double ____?” SOFTDRINKS "Do you prefer with Ice or with No Ice?". Serve from the right hand side, ladies first, host last Serve from the right hand side, ladies first unless there are children. Ensure you have checked the order in POS before sending to the kitchen Remove used cold/hot towels
- 3. 12 STEPS OF SEQUENCE OF SERVICE Page 3 of 4 www.foodandbevergetrainer.com 9. CLEAR PLATES 8. SERVE THE FOOD "Madam/ Sir this is the ________". “Would you like some cracked pepper?” “ How is your ________?” or “ Are you enjoying your _____?” 7. SERVE THE BREAD “Please enjoy our freshly baked bread with a selection of dips _______, _______ & ________”. Serve from the right hand side, ladies first, host last. Use position numbers and announce the food to the actual guest not to the whole table. Do not Stack Plates Call away 2nd course when guests are ¾ through first course Remove SnP, Cutleries, BnB Plates etc.
- 4. 12 STEPS OF SEQUENCE OF SERVICE Page 4 of 4 www.foodandbevergetrainer.com 12. PRESENT THE BILL & BID FAREWELL “ Thank you for having dinner with us, enjoy the rest of your evening”. 11. SERVE DESSERTS & UPSELL COFFEE/LIQUEUR COFFEES "Sir/Madam your ___________" "Would you like to have tea or coffee or perhaps a liqueur coffee?" 10. OFFER DESSERTS “Would you like some dessert this evening?” "Would you like to try our ______for dessert? “Would you like to have an Irish coffee or perhaps a Brandy Alexander to finish your evening with?” Only provide the bill upon do not ask. Verify signature if paying by credit card. Ensure you bid or your colleague bid farewell to the guest. If no dessert suggest liqueur coffees or after dinner cocktails. Provide Toothpicks. Provide Toothpicks.