Service and TIP
- 1. We Support all of the aBoVe IN SerVICe
- 2. Why do customers purchase our equipment 1. Quality Control 2. Reduce color matching downtime 3. Improve quality 4. Meet specifications of their customers 5. Reduce rework inventory 6. Reduce cost
- 3. Why is it important to keep color and light measuring equipment performing properly? 1. QC - In order to have good QC, instruments have to preform at their optimum level 2. Reduce downtime - Keeping instruments calibrated & maintained annually reduces the possibility of downtime due to instrument breakage 3. Improve Quality The #1 reason companies purchase our instruments. Therefore, make sure the instrument is annually maintained 4. Meet specifications of their customers - If our customer’s instrument is not working properly there will be no specification 5. Reduce rework inventory – An out-of--spec instrument could double the rework 6. Reduce cost - By enrolling in one of the Technical Insurance Programs (TIP), they receive the best service in the industry with minimum investment
- 4. TIP Packages
- 5. What is covered under TIP Parts & labor at no cost No cost for labor if instrument is damaged (customer only pays for parts) 3 Calibrations & Certifications for the first 2 years (when purchased with new instrument) Preventive Maintenance conducted annually A loaner program (applicable if service exceeds 3-5 days) Expedited service at no cost (3-5 days) Return shipping via 2nd day air. Unlimited telephone technical support
- 6. What is our 5 star pledge
- 7. Our service team Sal Sherzoy Director of Service Perry Fisher Service Manager Erika Natal Heather Sims Steve Politza Anthony Roberson Service Admin Help Service Admin C&A Master Technician Service Logistics and or and Supervisor admin support Deirdre Spolthoff Doreen Sullivan Tom Ruddy Demo Pool / service Service Admin RAD Service Technician Admin Perry Fisher III Darren Hughes Service Technician Service Technician Chris Dunne Service Technician Danny Reyes Service Technician ( Mexico Support)
- 8. Other Service Centers in North and South America Sal Sherzoy Service Centers Outside SUS Our Distributer T&M Instruments Brazil (A Rank) KMSA Support Comintech, Mexico (C rank ) Jonathan and Danny Folio Instrument, Canada ( C Rank)
- 9. What makes KMSA service so GREAT Fast turn-around time; Currently 5-7 business days (ideal 3-5) Expedited service; 48hrs turn-around with minimal charge Different TIP for all products; with or without loaner Great phone support for all service issues Up to date national and international traceable standards ISO 9001:2001 certified Great team chemistry with application engineers to solve any type of problem Knowledgeable staff to help modify instrument and calibration procedures to meet customer demand