Service Transition Lead
- 1. Responsibilities: • Plan and coordinate activities to implement changes in Vodafone products and service portfolio; • Create the project plan, following the allocated budget for testing activities and coordinate activities for testing project team through the testing activities associated with the project; • Establish and follow deliverables by using acceptance methodology for informatics projects; • Regular informing the management team in the acceptance phase; • Ensure a high level of quality of deliverables by following and controlling the acceptance criteria; • Participate at evaluation and choose IT solutions from the testing processes point of view by using standards and methodologies; • Coordinate the problem management process by using ITIL standards with scope to minimize the adverse effect of incidents; • Prevent appearance and identify the root cause of the reported problems in Incident Management process; • Align the changes that fix the problems with the rest of the Management activities; • Minimize the impact of incidents and problems that cannot be prevented; • Periodical review of problems from the production environment; • Look to close problems and identify the necessary changes for preventing incident recurrence; • Manage corrective actions plan, prevent problems reappearance and keep the register of known problems updated;
- 2. Achievements: • Coordinated more than 20 projects in testing phase; • Network Sharing with Orange Romania – coordinated testing activities for IT systems between 2014 and 2016 and testing together with Orange team in Acceptance phases; • Prepaid Campaign – “Vorbesti, net si telefon primesti” – coordinated implementation of loyalty program for prepaid customers by using new technology to implement it; • Prepaid Campaign – “Nelimitat Vodafone Italia si Spania” – coordinated testing activities in Vodafone Romania in this cross country project; • Automatic Speech Recognition - coordinated testing activities to deliver new technology. Vodafone is the first telecom operator that uses it; • Coordinated testing activities for Recurrent HR, FIN, SCM and Sales releases deployed by the Vodafone Group; • Created “Change Management procedure” for Vodafone Romania Technologies; • Created a centralized project plan containing all the projects needed to be tested; • Created procedure for Vodafone internal releases;