Session i ppt
- 1. Organizational Behavior Session I Chapters 1, 2, & 3
- 2. Chapter 1 Learning Objectives Define organizational behavior (OB) Demonstrate the importance of interpersonal skills in the workplace Describe the manager’s functions, roles, and skills Show the value to OB of systematic study Identify the major behavioral science disciplines that contribute to OB Demonstrate why few absolutes apply to OB Identify the challenges and opportunities managers have in applying OB concepts Compare the three levels of analysis in this book’s model
- 3. What is Organizational Behavior? A field of study from 3-perspectives individual group organization A manager must understand all the factors associated with these three areas
- 4. What is Organizational Behavior? Behavior is NOT wholly unpredictable how people act why people act as they do how to predict and manage behavior Organizational Behavior (OB) is more than common sense intuition soothsaying
- 5. Why is Interpersonal Skills Important? Until the late 1980s, business school curricula emphasized on: the technical aspects of management economics accounting finance quantitative techniques Today, business faculty realize the role that understanding human behavior plays in determining a manager’s effectiveness Successful manager’s must possess strong interpersonal skills
- 6. What Managers Do Manager = an individual who achieves goals through other people by: making decisions allocating resources directing activities of other to attain goals Managers plan, organize, lead, and control
- 7. Management Functions Planning defining an organization's goals establishing a strategy to achieve those goals develop plans to integrate and coordinate activities Organizing determine what task are to be done responsibility who reports to whom where decisions are to be made
- 8. Management Functions Leading motivate direct activities select communication channels resolve conflicts Controlling monitor compare correct
- 9. Management Skills Technical Skills Human Skills Conceptual Skills
- 10. Effective vs. Successful Managerial Activities Allocation of Activities by Time Successful / Effective Managers 48% / 11% Traditional management 13% / 19% Human resource management 28% / 44% Communication 11% / 26% Networking Success & Effectiveness = Strong Interpersonal Skills
- 11. Behavioral Science Disciplines Psychology study of problems, such as, fatigue, leadership effectiveness, motivational forces, decision-making processes Social Psychology study change, such as, changing attitudes, building trust, group behavior, power, & conflict Sociology study of people, such as, organizational culture, formal organization theory and structure, communications Anthropology study of societies, such as, fundamental values, attitudes
- 12. Challenges and Opportunities for OB Responding to economic pressures Responding to Globalization Improving customer service 80% of employees work in service jobs in the U.S. 73% in Australia, 69% in U.K. , 68% in Germany, 65% in Japan Helping employees balance work-life conflicts Creating a positive work environment Improving ethical behavior