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- 2. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Wordline : Who are we Key facts & figures 2
- 3. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Worldline : What we deliver A vertical market model 3 As B2C enabler, Worldline provides payment and business digital services to customers for any company or public institution (Bank, Finance, Insurance, Telco, Media, Utilities, Health, Retail, Industry, Transport, Government and public sector)
- 4. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty What we deliver Merchant Services 4
- 5. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Shere ▶ Background – Founded 1992 – Market Leader in UK Rail Ticket Vending Machines (40% Market Share) – First Hotel – Premier Inn Kings Cross July 2008 – Acquired by Atos March 2010 – Established as centre of excellence for interactive digital 2013 – Worldline Carve out from Atos July 2013 ▶ Some Facts and figures – Currently Deployed – 2,000 Rail Installations including TVMs and desktop – Over 400 Hotel Express Reception Kiosks – 50 adidas Virtual Walls, global deployment ongoing – Key locations – Guildford (assembly), Aylesbury (application development and Integration). Underpinned by Atos/Worldline global services 5
- 6. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Hospitality Product ▶ Self Service – Check-In / Check-Out • Great customer experience, improving customer service • Reduce costs by increasing peak capacity without additional staff • Increase revenue through targeted up sell, we have seen 14% improvement from kiosk – Tailored Physical Design • Design tailored to Accor brand requirements so they complement the surrounding and become part of the hotel experience • Customised screen layouts taking design cues from Accor’s brand standards ensure that customer experience a journey consistent across channels – Approved integration partners • Certified integration with Micros Fidelio Opera OWS Interface, option to interface with FOLS • Integrated Pre-Auth and Payment with Six Cards (formerly 3c) • Integration to Atos Business Account card, ensuring full data capture • Integration to a range of door access control systems covering both contactless RFID and magnetic stripe media.
- 7. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty lead as innovators “An average hotelier spends 45% of operating expenses and 33% of revenues on labour costs while employee turnover in the industry is as high as 31%. Those rates represent nearly twice the average rate for other sectors.”
- 8. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Results ▶ FTE savings of 2 people per 180 room hotel ▶ 85% of Check-ins through kiosks (target 30%) ▶ Breakfast up sell increase of 14% ▶ Other Up sell options as required ▶ Guest recommend scores up from 59% to 72% ▶ Check-in time reduced from average 10 minutes to 1.42 minutes at the kiosk ▶ Pre pay check-in times completed in 14 seconds ▶ Return on investment within first year
- 9. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty To look and feel like Your Brands La Tour Premier Inn
- 10. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Case Studies ▶ Please see 2 case studies, one for Yotel New York and the other for Hotel LaTour ▶ http://uk.atos.net/en-uk/home/we-do/worldline/self-service-solutions- hotels.html 10
- 11. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Yotel ▶ Yotel, Times Square ▶ 8 Self Check-in kiosks ▶ 96% of arrivals using kiosks 11
- 12. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Working with your brand From design... ....to concept ...to installation
- 13. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Digital Signage ▶ adidas interactive ‘virtual’ wall ▶ replaces existing store shoe display ▶ initial 100 unit deployment ▶ Countries Shipped – Austria, Brazil, Denmark, France, Germany, Greece, Italy, Netherlands, Japan, Norway, Singapore, Thailand, UAE ▶ Orders received for Canada, Indonesia, Israel, Mexico, Russia, USA ▶ 2 screen model in design
- 14. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty14 adidas Bristol UK
- 15. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Small Footprint Rail Concept with Digital Signage on reverse side
- 16. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Single Screen Concepts
- 17. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Small Footprint designs
- 18. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Digital Signage becomes « Mission critical » for retail 18
- 19. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Digital Menu Boards for Quick Service Restaurants 19 ▶ 2% comparative sales increase by adding relevant tailor made day parts ▶ 30% incremental sales by using “Craving” film content compared to static content ▶ 10% reduced total cost of merchandise by using digital menu boards instead of print ▶ 300% return on investment ▶ 5 years of proven results of running thousands of Samsung digital menu boards in Sweden ▶ Case Study: McDonalds Sweden drives sales with digital signage
- 20. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty “Samsung-Atos Virtual Shop” Joint Demo Facility available in BTIC Showroom of Atos, in Bezons, France. 20
- 21. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Customers and Projects - Self Service (non rail) 21
- 22. | MM-DD-YYYY | GBL MS | Business Division eCommerce, Private label Card & Loyalty Summary ▶ Worldline can help your brand realise its vision to Open new Frontiers ▶ We can help create an “experience” for your customers ▶ We can be a flexible technology partner, that shares risks and goals ▶ We always innovate ▶ We get what you are trying to achieve
- 23. Worldline is a registered trademark of Atos Worldline SAS. June 2013 © 2013 Atos. Confidential information owned by Atos Worldline, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos Worldline. 13-12-2013 Worldline is a registered trademark of Atos Worldline SAS. June 2013 © 2013 Atos. Confidential information owned by Atos Worldline, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos Worldline. Thank You Q&A session
- 24. Worldline is a registered trademark of Atos Worldline SAS. June 2013 © 2013 Atos. Confidential information owned by Atos Worldline, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos Worldline. 13-12-2013 Worldline is a registered trademark of Atos Worldline SAS. June 2013 © 2013 Atos. Confidential information owned by Atos Worldline, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos Worldline. Thank you