Shilpi sap mm
- 1. SHILPI JAISWAL, B Tech, Experienced SAP & Project Management Professional S-17, HAL Central township, Marathahalli | Bangalore -37, India | 91-9535100773 | Shilpi.jaiswal408@gmail.com Career Focus Assignments as SAP MM consultant & Incident Manager with a high technology growth oriented organization. CORE KNOWLEDGE & SKILLS SAP MM SDLC Framework Escalation management Incident Management ITIL Framework Resource Management Problem Management Quality Assurance Professional Synopsis 9+ years of broad-based SAP & project management expertise; dedicated advocate for change to identify, support and enhance business value from concept to completion. Proficient in managing implementation and up-gradation of SAP R/3 MM Module involving Business Analysis (Gap Analysis), Master Data Creation & Validation, Application Development & Testing, Post- implementation support and end-user training. Adept at meeting new technical challenges and finding solutions to meet the needs of the client. Dedicated and hardworking individual with proven abilities in leading teams during the project phase, training and guiding team members and enabling knowledge sharing among the team. Key SAP Skills Functional Worked on MM organizational Structure, material master, vendor master, purchasing master data. Worked on Configuration and creation of Purchasing Documents, different Item Category, Multiple account assignment, Configuration of different Document types and number ranges for the same. Worked on Inventory Management, Release Procedures, Automatic determination of GL accounts Worked on Scheduling Agreement & Contract, STO scenario, PO Print Out/Forms, Invoice Tolerance Worked in aviation, automobile, paper, oil & gas, E&C and FMCG industry. Monitoring Batch job & solved issues if batch job fails IDOCs processing Involved in the Business Process Modeling in the BPMT tool MEGA. Prepare & Upload Mercury test cases Interacting with technical team to provide functional input & Preparation of Functional Design Reviewing functional design & preparing peer review check list Worked on interfaces & Reports Involved in unit test plan, Integration Testing & User acceptance testing Handled the transport request from development server to other servers & verified it once moved to different servers. Worked on service request initiated during assembly, integration testing & user acceptance test phases. Preparing end user training documents Provided Go live support. Specialized Tool Knowledge – MEGA, Siebel, Remedy, SDM12, IMS, SM7, SMS, SAP Tutor, LSMW , Mercury Quality Center (Testing Tool)
- 2. Key Incident Management Skills Leading a team of 50 resource for Application maintenance Project Acting proactively On very High & High priority issues Co-ordinating with multiple team for cross functional issues Monitoring KPI & identifying risk to KPI & taking corrective steps Co-ordinating in taking exception of breached ticket Analysis of On hold tickets, breached ticket, Reopened Ticket & ticket transferred to Onsite resources Attending meeting with clients on escalation topic & KPI discussion Educating team on Incident & Problem management WOW Key Project Management Skills Preparation of Contract execution Plan Preparation of billing Invoice to customer Assignment of resource to Project WBS & approving their Time sheet. Creation of new sub-project within a master Project Preparation of shift allowance for team Raise demand for new resource. Preparation of monthly contract dashboard Preparation of monthly productivity data Involved in Organization level initiative for ZIP & CMMIL5 Worked as Knowledge Manager & responsible for calculation of conversion factor & Reusability % Overall responsible for Management of knowledge documents Co-ordinated in Migration of Ticketing tool Handled client escalation & Maintained their recorded status Worked as Configuration Manager & was responsible for managing document over share point. Also maintained Operational delivery plan, Configuration management Plan & Information security Plan. Co-ordinated in configuration Management audit & ISMS audit. Co-ordinated in recruitment of new resource & their On boarding Co-ordinated in preparation of Induction Plan at Org level Professional Experience Organization Industry From To Role ATOS IT July, 11 Till Date SAP Team Member L&T InfoTech IT Jan ‘10 March ‘11 SAP Team Member Accenture IT May ‘07 June ‘09 SAP Team Member Project Experience Siemens ECC 6.0 Production Support Associate Project Manager Philips 4.6C Production Support Team Member P&G ECC 6.0 Development Team Member Galfar AL Misnad ECC 6.0 Production Support Team Member British Petroleum ECC 6.0 Production Support Team Member NewPage- Stora Enso ECC 6.0 Roll Out Team Member NewPage ECC 6.0 Production Team Member
- 3. Support Timken ECC 6.0 Roll Out Team Member