This document discusses key performance indicators (KPIs) for a shipping operations manager position. It provides examples of KPIs, performance appraisal methods, and the key result areas (KRAs) that should be considered when developing KPIs for this role. The document also outlines best practices for creating effective KPIs, such as linking them to organizational strategy and ensuring they empower employees. Additional KPI resources can be found on the kpi123.com website.