SHUAIB
- 1. Shuaib PP Email : shuaibcmr@gmail.com Mobile: 052 405 5258 OBJECTIVE To obtain a challenging position in a reputed IT organization where I can utilize my extensive knowledge for the progress of organization and myself. WORK EXPOSURE 20 Months Experience in IT Helpdesk Support. Managing 100+ pc environment of Local area networks includes windows servers and desktops. Duties included implementation, Configuration, Hardware troubleshooting, Network monitoring. Company : National Institute of Electronics and Information Technology (NIELIT) Position : Project Assistant Duration : August 2013 - April 2015 Job Profile: Help Desk/Desktop support for Windows and Linux systems for local and remote users Troubleshooting various network related issues Designing and implement Local Area Networks in Exam Centres. Install and configure anti-virus and malware security protection software Installation, configuration and upgrading of workstations and related hardware and Software Maintain an inventory of all network devices and create reports using Word, Excel and Access. 15 Months Experience in Network and Desktop Support. Worked as a Field engineer for 15 months. Work involved supporting Desktop and Notebooks, implementation of Windows Operating System, Configuration of Printer and Network troubleshooting. Company : Netsoft Consulting Services (P) Ltd. Position : Desktop Support Engineer Duration : March 2012 – June 2013 Job Profile: Travelling to client sites to help with OS installs, deployment, and troubleshooting Installation, configuration and upgrading of workstations and related hardware and Software User data migration and computer reimaging from old to new computers Remote assistance with third party software and Resolve all Desktop or Notebook issues Hardware inventory and software management for multiple locations Use the ticketing and project management software to record all issues received and resolved
- 2. 15 Months Experience in Hardware Support. Worked as a Hardware Engineer for 15 months. Work involved Building new Desktops, repair Desktops and Laptops, Fix hardware issues related to Desktops. Company : Dellcom Computers Position : Hardware Support Engineer Duration : November 2010 – February 2012 Job Profile: Provide Efficient and Excellent Customer Service Take orders from Customers and custom-build Desktops Install and support operating systems including Windows XP/7, Microsoft Office Travel to customer sites and install all hardware devices as per their need. Do break-fix for any hardware related issues. EDUCATIONAL QUALIFICATION B.A (English) from Calicut University, India in 2009. PUC (+2) from HSS Chennamangallur, India in 2006. SSLC from HSS Chennamangallur, Calicut, India in 2004. CERTIFICATIONS AND COURSE COMPLETED Microsoft Certified Solutions Expert (MCSE) Course completed in year 2010 CONTACT ADDRESS Present Address: Shaik Fahad Building Baniyas Square Dubai Tel: 2284911 PERSONAL DETAILS Date of Birth : 12-06-1988 Marital Status : Married Languages Known : English, Malayalam, Hindi and Arabic Nationality : Indian Passport No. : J8757154 Valid till : 08-08-2021 Visa Status : Visiting Visa for 3 months DECLARATION I hereby declare that the information provided above is true to the best of my knowledge and belief. Place: Dubai Shuaib PP Date: