SIP SBI Project Report

SIP Project
On
“Home Loans
&
Builders Tie-ups”
For
“State Bank of India”
Submitted To:
K. S. SCHOOL OF BUSINESS MANAGEMENT
Gujarat University, Navrangpura
(In partial fulfillment of MBA Degree)
Submitted By:
Name: Yogesh Rathod
Roll No.: 5227

CERTIFICATE
I have read the project/survey/study report submitted by Yogesh Rathod
and hereby certify that the student has successfully completed the project, in
line with the objectives set for the same.
(Signature of the Mentor)

PREFACE
Loans have to be paid back one day. Had this been realized by all, how nice
life would have been on this Planet. It would not have prompted the poet to say
“Neither be a Lender, nor a Borrower Be.” Alas! Given the realities in life, this
could remain at best a wishful thinking.
Internship is the integral and basic requirement of all the business study
programs in all of the business study institutes as it is necessary and basic
requirement of the MBA degree. Because it is the practical implication of the
theoretical knowledge which we have taught in our business subjects to gain
further knowledge and experience about professional business activities. It equips
us with the necessary knowledge, skills and values of business culture which are
basic requirement of the business professional and which also helps new post
graduates to perform professionally as they get first step in their practical
professional life.
For this reason I was placed at STATE BANK OF INDIA RASME CCC Branch
Udhyog Bhavan, Gandhinagar. Where I have done my Ten weeks internship.
During my internship tenure I have gained a lot of knowledge about operations
under the supervision and guidance of my Internship Supervisor. During my whole
duration I was briefed about the procedures of all the banking operations by the
concerned staff. My internship report contains all the knowledge which I have
learnt there.

ACKNOWLEDGEMENT
The internship opportunity I had with STATE BANK OF INDIA was a great
chance for learning and professional development. Therefore, I consider myself as
a very lucky individual as I was provided with an opportunity to be a part of it. I
am also grateful for having a chance to meet so many wonderful people and
professionals who led me though this internship period.
Bearing in mind previous I am using this opportunity to express my deepest
gratitude and special thanks to the Mrs. Harinaxi Sharma AGM of SBI
RASMECCC who in spite of being extraordinarily busy with her duties, took time
out to hear, guide and keep me on the correct path and allowing me to carry out
my project during the internship.
I express my deepest thanks to Mr. Pragnesh Kamdar, Assistant
Manager of SBI RASMECCC for taking part in useful decision & giving necessary
advices and guidance and arranged all facilities to make life easier. I choose this
moment to acknowledge his/her contribution gratefully.
It is my radiant sentiment to place on record my best regards, deepest
sense of gratitude to Mr. Pratik Thaker, Assistant Vice President (RE, H &
HD) SBI LHO for their careful and precious guidance which were extremely
valuable for my study both theoretically and practically.
Finally, I would also like to express my earnest gratitude to my friends and
family members for their constant support & encouragement without which the
assignment would not have been completed, besides the constant blessings of
Almighty.
I perceive as this opportunity as a big milestone in my career development.
I will strive to use gained skills and knowledge in the best possible way, and I will
continue to work on their improvement, in order to attain desired career
objectives. Hope to continue cooperation with all of you in the future.
Sincerely,
Yogesh Rathod

Table of Content
Sr. No Topics
Page
Number
1 Chapter - 1 Executive Summary 1
2 Chapter – 2 Introduction 3
Profile of Student 4
Profile of Organisation 5
Nature of the project 11
Objectives / responsibilities assigned by the
project mentor
12
3 Chapter - 3 Industry Analysis 13
Banking 14
Real Estate 17
4 Chapter – 4 Framework of Study 19
Theoretical Framework 20
Specific Objectives of the Project 29
Scope of Study 30
Limitation of Study 31
Period of Study 32
5 Chapter - 5 Methodology & Analysis 33
Research Methodology 34
Data analysis & Interpretation 36
Builders Suggestions 49
Strategies to Bring People on Board 50
Opportunity for second charge loan 50
Findings 51
Recommendations 53
Conclusion 55
6 Chapter - 6 Reference 56

List of Chats
Sr. No. Chart Name Page No.
1
Figure 1: How long have builder had construction
license or in construction business
36
2 Figure 2: Source of project finance for builders 37
3 Figure 3: Project finance by different banks 38
4 Figure 4: Types of project 39
5 Figure 5: Minimum Down Payment 40
6
Figure 6: Aware about different products and schemes
of SBI home loan
41
7 Figure 7: Builders trust SBI 42
8 Figure 8: Builder Tie-up with SBI 43
9 Figure 9: Builder satisfied with SBI services 44
10
Figure 10: Builder satisfaction with SBI services in
different areas of Gandhinagar
45
11 Figure 11: Does any bank provide commission 46
12
Figure 12: Why Builders prefer private bank over
public sector bank
47
13 Figure 13: Future projects and new launches 48

List of Tables
Sr. No. Table Name Page No.
1
Table 1: How long have builder had construction
36
2 Table 2: Source of project finance for builders 37
3 Table 3: Project finance by different banks 38
4 Table 4: Types of project 39
5 Table 5: Minimum Down Payment 40
6
Table 6: Aware about different products and schemes
of SBI home loan
41
7 Table 7: Builders trust SBI 42
8 Table 8: Builder Tie-up with SBI 43
9 Table 9: Builder satisfied with SBI services 44
10
Table 10: Builder satisfaction with SBI services in
45
11 Table 11: Does any bank provide commission 46
12
Table 12: Why Builders prefer private bank over public
sector bank
47
13 Table 13: Future projects and new launches 48

Chapter – 1
Executive Summary
In today’s fast paced business environment, banks operating in retail space
require a change resilient vertically integrated value chain for delivering the most
competitive products and services. This need is redefining the boundaries of a
banks value chain creating greater thrust for this value add, right from the lowest
end of the delivery channels. In the loans and advances product space, this
requires an integration strategy right from Sourcing, Evaluation and Servicing to
Collections, and Recoveries. The report begins with the introduction to company,
its area of operation, its organization structure, its achievements, etc.
The second chapter is the introduction to the SBI which gives a brief idea
regarding SBI. It also contains the brief profile of researcher, Nature of the
project, and Objectives / responsibilities assigned by the project mentor.
The third chapter is of Industry analysis of both banking and real estate.
The fourth chapter is of Framework of Study which includes Theoretical
framework, problem definition and research objective.
The fifth chapter, methodology adopted in preparing this report is
mentioned. It covers the sample procedure, types of data used and the data
collection method. The fifth chapter also comprehensive coverage of forecasting
concepts and techniques which shows the analysis of data through tabulation,
computation and graphical representation of data collected from survey.

The fifth chapter also deals with the findings, suggestion & conclusion part
which is very much important after analysis is made.
As we know that only analysis and conclusion is not the end of a research,
so next this report contains recommendation part is covered which are made
after a depth study of the analysis part of study.
In each of the five chapters as described above, every chapter has been
scheduled in a manner so as to enable the reader to appreciate the contents easily.
The report is supported by figures and data wherever necessary with a view to
assist the reader in developing a clear cut understanding of the topic.
I hope this report will be extremely useful for those it is meant. Constructive
and healthy suggestions for improvements of the report will be great fully
appreciated.

Profile of Student
I YOGESH RATHOD, undertook the project of “HOME LOAN AND
BUILDERS TIE-UP”. I am a native of Ahmedabad. In regard to my education, I did
my Schooling and Higher Secondary education in Ahmedabad, and B.B.A
(Honours) in Ahmedabad. Currently I am pursuing my MBA degree from K. S.
SCHOOL OF BUSINESS MANAGEMENT. I have maintained 3.34 GPA in aggregate.
Previously I did my 10th
class with 60.80% aggregate from Central English School
and 12th
class with 73.14% aggregate from St. Mary’s School. I did my B.B.A
(Honours) from K. S. SCHOOL OF BUSINESS MANAGEMENT, Gujarat University
Ahmedabad. Coming to my family background. I am youngest of three siblings.
My father is working at State Bank of India as a Chief Manager (Admin) and my
mother is a perfect home-maker. My strengths are I am very honest, optimistic
and punctual. I can adapt myself to any environment and circumstances and for
that reason I can work with very ease .I am also quite good in team work. My
hobbies are travelling, photography and playing cricket. My weakness are
believing in others very easily coupled with a bit absent mindedness. But, if I
concentrate on anything I become so absorbed in that matter that I can’t listen
even if somebody calls me at that time. And that’s all about myself in brief.

Profile of Organisation
State Bank of India (SBI) is a multinational banking and financial services
company based mainly in India. It is a government-owned corporation with its
headquarters in Mumbai, Maharashtra. The State Bank of India’s root lies in the
first decade of 19th century, when the Bank of Calcutta, later renamed the Bank
of Bengal, was established on 2 June 1806. The Bank of Bengal was one of three
Presidency banks, the other two being the Bank of Bombay (incorporated on 15
April 1840) and the Bank of Madras (incorporated on 1 July 1843). All three
Presidency banks were incorporated as joint stock companies and were the result
of the royal charters. These three banks received the exclusive right to issue paper
currency till 1861 when with the Paper Currency Act; the right was taken over by
the Government of India. The Presidency banks amalgamated on 27 January 1921,
and the re-organised banking entity took as its name Imperial Bank of India. The
Imperial Bank of India remained a joint stock company but without Government
participation.
Pursuant to the provisions of the State Bank of India Act of 1955, the
Reserve Bank of India, which is India's central bank, acquired a controlling interest
in the Imperial Bank of India. On 30 April 1955, the Imperial Bank of India became
the State Bank of India. The government of India recently acquired the Reserve
Bank of India's stake in SBI so as to remove any conflict of interest because the
RBI is the country's banking regulatory authority.
In 1959, the government passed the State Bank of India (Subsidiary Banks)
Act, which made eight state banks associates of SBI. A process of consolidation
began on 13 September 2008, when the State Bank of Saurashtra merged with
SBI.
The State Bank of India, the country’s oldest Bank and a premier in terms
of balance sheet size, number of branches, market capitalization, profits,
customers and employees is today going through a momentous phase of Change
and Transformation – the two hundred year old Public sector behemoth is today
stirring out of its Public Sector legacy and moving with an ability to give the Private
and Foreign Banks a run for their money.

The bank is entering into many new businesses with strategic tie ups –
Pension Funds, General Insurance, Custodial Services, Private Equity, Mobile
Banking, Point of Sale Merchant Acquisition, Advisory Services, structured
products etc. – each one of these initiatives having a huge potential for growth.
The Bank is forging ahead with cutting edge technology and innovative new
banking models, to expand its Rural Banking base, looking at the vast untapped
potential in the hinterland and proposes to cover 100,000 villages in the next two
years.
It is also focusing at the top end of the market, on whole sale banking
capabilities to provide India’s growing mid/ large Corporate with a complete array
of products and services. It is consolidating its global treasury operations and
entering into structured products and derivative instruments. Today, the Bank is
the largest provider of infrastructure debt and the largest arranger of external
commercial borrowings in the country. It is the only Indian bank to feature in the
Fortune 500 list.
The Bank is changing outdated front and back end processes to modern
customer friendly processes to help improve the total customer experience. The
SBI group consists of SBI and five associate banks. The group has an extensive
network, with over 20,000 plus branches in India. Its Associate Banks already
networked, today it offers the largest banking network to the Indian customer.
The Bank is also in the process of providing complete payment solution to its
clientele with its over 48462 ATMs of SBI, and other electronic channels such as
Internet banking, debit cards, mobile banking, etc.
With four national level Apex Training Colleges and 54 learning Centers
spread all over the country the Bank is continuously engaged in skill enhancement
of its employees. Some of the training programs are attended by bankers from
banks in other countries.
The bank is also looking at opportunities to grow in size in India as well as
internationally. It presently has 191 foreign offices in 36 countries across the
globe. It has also 7 Subsidiaries in India. It is in the process of raising capital for
its growth and also consolidating its various holdings. Throughout all this change,

the Bank is also attempting to change old mindsets, attitudes and take all
employees together on this exciting road to Transformation.

State Bank of India Subsidiaries
Banking Subsidiaries:
 State Bank of Bikaner and Jaipur
 State Bank of Hyderabad
 State Bank of Patiala
 State Bank of Travancore
 State Bank of Mysore
Non-Banking Subsidiaries:
 SBI Capital Markets Ltd. (SBICAP)
 SBI Fund Management Pvt. Ltd. (SBI FUNDS)
 SBI DFHI Ltd. ( SBI DFHI)
 SBI Factors and Commercial Services Pvt. Ltd. (SBI FACTORS)
 SBI Card and Payments Services Pvt. Ltd. (SBICPSL)
Joint ventures:
 SBI Life Insurance Company Ltd. (SBI LIFE)
 SBI General Insurance

Products and Services of SBI
SBI services are most varied and innovative amongst all its contemporaries.
SBI services include a host of products and services to suit all types of consumers.
1. Personal Banking
 Deposit Schemes
 Personal Finance
 Gold Banking
 ASBA
2. Agricultural/Rural Banking
 Micro Credit
 Regional Rural Banking
 Financial Inclusion
 Aadhaar Seeding
3. NRI services
 Account/Deposit
 Remittances
 Investments
 Loan
4. International Banking
 Wholesale Banking
 Corresponding Bank
 Global Trade Services
 Remittances
5. SME
 Deposit and transaction Banking
 SBI Asset Backed Loan
 Fleet Finance Services
 Collateral Free Loan
6. Corporate Banking
 Corporate Account Group (GAP)
 MID-Corporate Group
 Project Finance
7. Services
 Internet Banking
 Mobile Banking
 ATM
 Demat Services
 Aadhaar Seeding
 Cash Deposit Services

Vision, Mission and Values
VISION
 My SBI.
 My Customer first.
 My SBI: First in customer satisfaction
MISSION
 We will be prompt, polite and proactive with our customers.
 We will speak the language of young India.
 We will create products and services that help our customers achieve their
goals.
 We will go beyond the call of duty to make our customers feel valued.
 We will be of service even in the remotest part of our country.
 We will offer excellence in services to those abroad as much as we do to
those in India.
 We will imbibe state of the art technology to drive excellence.
VALUES
 We will always be honest, transparent and ethical.
 We will respect our customers and fellow associates.
 We will be knowledge driven.
 We will learn and we will share our learning.
 We will never take the easy way out.
 We will do everything we can to contribute to the community we work in.
 We will nurture pride in India.

SWOT Analysis of SBI
Strengths
1. Strong capital position.
2. Strong domestic market position.
3. Goodwill in the market and largest network.
4. Has a separate act for itself. Thus, a special privilege.
Weakness
1. High Non-performing assets.
2. Lack of modernization.
3. Customer waiting period is long when compared to Private and Foreign
Banks.
Opportunity
1. Mergers with Associate Banks and reduce transaction cost.
2. Global Expansion.
3. Expansion to Rural Areas.
Threats
1. Competition from Private and Foreign banks.
2. Customer retention due to multiple banking.
3. Loss of market share.

Nature of the project
The project assigned to me is mainly to find out How to improve the ticket
size of Home Loans at Gandhinagar and opportunity to grant Home Loans on
second charge to Government employees and to prepare strategies to bring people
on board. The project is to study or survey the builders in various areas of
Gandhinagar. To find out the banking habits of builders and to find out likes and
dislikes of the builders in regards to banking with SBI. And to know whether they
are really satisfied with the products and services provided by the SBI or not i.e.
to know the feedback from the existing as well as non-existing builders of SBI and
to analyze the opportunities and threats of SBI so that more and more builders
can be attracted with SBI. So the nature of the project is to understand and find
out what are the problems faced by builders in Gandhinagar. To find out
opportunity to grant second charge Home Loans to Government employees
various Government Department/ Offices, Educational Institution, Public/Private
Sector companies are visited. The satisfaction level and behavior of builders also
be studied with the adaptation of new and new technologies and services by SBI
and to know about their feedback in order to find out the reasons behind their
likings and disliking’s of SBI services and finally after identifying the reasons find
out the solution to those threats or opportunities so that it can benefit the bank
and fetch more and more profits by increasing its products and services to its
customers.

Objectives / responsibilities
assigned by the project mentor
The research which I am asked to conduct is about to find out how to
improve ticket size of Home Loans at Gandhinagar. To know that first of all we
have to know about banking habits of builders. My first assign responsibility is to
visit builder’s offices and project sites in various areas of Gandhinagar. I have to
meet with builders and asked him/her whether they have a builder tie-up with SBI
or not. If they have a builders tie-up with SBI then various question are asked to
builders like their satisfaction level with SBI services, their trust on SBI or not,
what are the problems faced by builders under builders tie-up, their suggestion to
SBI for better and improved services, which bank they generally prefer for builders
tie-up and why?, then asked some details about their current projects and
upcoming projects. If builder don’t have a builder tie-up with SBI then reason are
asked for not having builder’s tie-up with SBI and their future plan for tie-up with
SBI for their new projects.
My second assign responsibility is to visit various Government Offices/
Department, Educational Institutes and Public/Private Sector companies in the
areas of Gandhinagar. My assign responsibility is to meet with Human Resource
Manager of various Organisation and arranging a small presentation for Home
Loans.
During the visits of various Organisation my another responsibility is to
identify the number of employees in Organisation so that I am able to find out
whether there is an opportunity to grant Home Loans on second charge to
Government employees or not.

Chapter – 3
Industry Analysis

BANKING
The growth in the Indian Banking Industry has been more qualitative than
quantitative and it is expected to remain the same in the coming years. Based on
the projections made in the "India Vision 2020" prepared by the Planning
Commission. The report forecasts that the pace of expansion in the balance-sheets
of banks is likely to decelerate.
The Indian Banking Industry can be categorized into Non-scheduled Banks
and Scheduled Banks. Scheduled Banks constitute of commercial banks and co-
operative banks. As far as the present scenario is concerned the Banking Industry
in India is going through a transitional phase.
As per the Reserve Bank of India (RBI), India’s banking sector is sufficiently
capitalized and well-regulated. The financial and economic conditions in the
country are far superior to any other country in the world. Credit, market and
liquidity risk studies suggest that Indian banks are generally resilient and have
withstood the global downturn well.
Indian banking industry is expected to witness the roll out of innovative
banking models like payments and small finance banks. 11 payment banks are
expected to be launched in 2016 and 2017. Separately about 10 small finance
banks are also expected to be launched. RBI’s new measures may go a long way
in helping the restructuring of the domestic banking industry.
With the potential to become fifth largest banking industry in the world by
2020 and third largest by 2025 according to KPMG-CII report, India’s banking is
currently worth Rs 81 trillion (US $ 1.31 trillion) and the bank are now utilizing
the latest technologies like internet and mobile device to carry out transaction and
communicate with masses.

The Indian banking sector’s assets reached US$ 1.8 trillion in FY15 from
US$ 1.3 trillion in FY10, with 70 per cent of it being accounted by the public sector.
Total lending and deposits increased at a compound annual growth rate (CAGR)
of 20.7 per cent and 19.7 per cent, respectively, during FY07-15 and are further
poised for growth, backed by demand for housing and personal finance. Total asset
size of banking sector assets is expected to increase to US$ 28.5 trillion by FY25.
Deposits have grown at a CAGR of 13.6 per cent during FY05–15 to an estimated
US$ 1.48 trillion in FY16. Deposit growth has been mainly driven by strong growth
in savings amid rising disposable income levels.
Deposit growth has been steady
 Total money supply increased at a CAGR of 11.14 per cent during FY06–
16*
 Between FY06–16*, narrow money supply (M1) rose at a CAGR of 7.69 per
cent to US$ 392.8 billion, broad money supply (M2) increased at a CAGR of
6.49 per cent to US$ 395.3 billion and money supply (M3) grew at a CAGR
of 11.14 per cent to US$ 1.8 trillion.
 Time deposits with banks have shown highest average growth of 12.9 per
cent during FY06–16*, and stood at US$ 1.44 trillion by the end of
October’15
Indian banks are increasingly focusing on adopting integrated approach to
risk management. Banks have already embraced the international banking
supervision accord of Basel II. According to RBI, majority of the banks already
meet capital requirements of Basel III, which has a deadline of March 31, 2019.
Most of the banks have put in place the framework for asset-liability match, credit
and derivatives risk management
Rising incomes are expected to enhance the need for banking services in
rural areas and therefore drive the growth of the sector; programmers like
MNREGA have helped in increasing rural income aided by the recent Jan Dhan

Yojana. The Reserve Bank of India (RBI) has relaxed its branch licensing policy,
thereby allowing banks (which meet certain financial parameters) to set-up new
branches in tier-2 to tier-6 centers, without prior approval from RBI. It has
emphasized the need to focus on spreading the reach of banking services to the
un-banked population of India.
Market Size
The Indian Banking System consists of 26 public sector banks, 25 private
sector banks, 43 foreign banks, 56 regional rural banks, 1,589 urban cooperative
banks and 93,550 rural cooperative banks, in addition to cooperative credit
institutions. Public-sector banks control nearly 80 percent of the market, thereby
leaving comparatively much smaller shares for its private peers.
Standard & Poor’s estimates that credit growth in India’s banking sector
would improve to 12-13 per cent in FY-18 from less than 10 per cent in the second
half of CY-16.
Road Ahead
The Indian economy is on the brink of a major transformation, with several
policy initiatives set to be implemented shortly. Positive business sentiments,
improved consumer confidence and more controlled inflation are likely to prop-up
the country’s the economic growth. Enhanced spending on infrastructure, speedy
implementation of projects and continuation of reforms are expected to provide
further impetus to growth. All these factors suggest that India’s banking sector is
also poised for robust growth as the rapidly growing business would turn to banks
for their credit needs.
Also, the advancements in technology have brought the mobile and internet
banking services to the fore. The banking sector is laying greater emphasis on

providing improved services to their clients and also upgrading their technology
infrastructure, in order to enhance the customer’s overall experience as well as
give banks a competitive edge.
Many banks, including HDFC, ICICI and AXIS are exploring the option to
launch contact-less credit and debit cards in the market shortly. The cards, which
use near field communication (NFC) mechanism, will allow customers to transact
without having to insert or swipe.

Real Estate
Introduction
The real estate sector is one of the most globally recognized sectors. In
India, real estate is the second largest employer after agriculture and is slated to
grow at 30 per cent over the next decade.
The Indian real estate market has become one of the most preferred
destinations in the Asia Pacific1 as overseas funds accounted for more than 50 per
cent of all investment activity in India in 2014, compared with just 26 per cent in
2013.
The real estate sector comprises four sub sectors - housing, retail,
hospitality, and commercial. The growth of this sector is well complemented by
the growth of the corporate environment and the demand for office space as well
as urban and semi-urban accommodations.
The construction industry ranks third among the 14 major sectors in terms
of direct, indirect and induced effects in all sectors of the economy.
It is also expected that this sector will incur more non-resident Indian (NRI)
investments in both the short term and the long term. Bengaluru is expected to
be the most favored property investment destination for NRIs, followed by
Ahmedabad, Pune, Chennai, Goa, Delhi and Dehradun.
Market Size
The Indian real estate market is expected to touch US$ 180 billion by 2020.
The housing sector alone contributes 5-6 per cent to the country's Gross Domestic
Product (GDP).
In the period FY08-20, the market size of this sector is expected to increase
at a Compound Annual Growth Rate (CAGR) of 11.2 per cent. Retail, hospitality
and commercial real estate are also growing significantly, providing the much-
needed infrastructure for India's growing needs.

During the first nine months of 2015, PE funds invested about US$ 2.4
billion in the real estate sector, across 53 transactions compared US$ 1.3 billion
across 57 transactions in the same period last year. Deal sizes have also increased
in 2015, and residential projects both luxury and affordable have attracted a
substantial amount of capital.
Private Equity (PE) funds and Non-Banking Financial Companies (NBFCs) in
India are seen increasingly investing jointly in real estate projects, in order to
hedge risk and undertake bigger transactions.
Road Ahead
Responding to an increasingly well-informed consumer base and, bearing
in mind the aspect of globalization, Indian real estate developers have shifted
gears and accepted fresh challenges. The most marked change has been the shift
from family owned businesses to that of professionally managed ones. Real estate
developers, in meeting the growing need for managing multiple projects across
cities, are also investing in centralized processes to source material and organize
manpower and hiring qualified professionals in areas like project management,
architecture and engineering.
The growing flow of FDI into Indian real estate is encouraging increased
transparency. Developers, in order to attract funding, have revamped their
accounting and management systems to meet due diligence standards.

Chapter – 4
Framework of Study

Theoretical Framework
Home Loan
Home is an integral part of an individual, who since his / her birth and
childhood, dreams to have living space of his / her own. Once in a lifetime
investment requires loan to accomplish it and that is how the home loan comes
into scheme of things. Buying a home is dream for everyone. Owing to the rising
price of properties, it has almost become impossible for an average earning person
to buy a home on a lump sum payment. Therefore, the concept of home loan has
come in existence.
Loan acquired from a financial institution or bank to purchase a home.
Home loans consist of an adjustable or fixed interest rate and re-payment terms.
Home loans may also be referred to as mortgage loans. The average ticket size of
Home Loans in Gandhinagar is Rs. 18,00,000. There is need to improve this ticket
size by some portion.
Importance of Home Loan
 The need for home loans arises not because property prices are heading
upwards all the time but because home loans make great sense from a
long-term savings perspective. Not only are home loans a handy tool for
the common man to own a roof over his head but they also help save money
in the long run.
 With skyrocketing real estate prices, people are increasingly opting for
housing loans to acquire their dream home. Interest rates are coming down
all the time and the banks and the housing finance companies are literally
falling over each other to lure the prospective home-seekers.
 Notwithstanding the tax breaks and generous lending rates, a lot of people
still cannot arrange resources for the down-payment, which comes out to

be at least 15 per cent of the property value. Taking cognizance of the
situation, Banks are coming up with home loan products called ‘zero down
payment loans’ wherein 100 per cent funding is provided for select
properties. These lucrative offers are other major reasons for why people
are opting for loans.
 Even if one can afford to buy a home with one's own money, home loans
should be availed because they act as good savings instrument. According
to industry estimates, the long term average return in investing in a home
is about 20% p.a. while the average cost of borrowing funds in the market
today is about 9-10% p.a. (considering all tax breaks).
 For salaried employees, housing loans are the best way to avail of tax
benefits. Many people simply go for the home loans in order to avail these
benefits. Interest payments up to 1.5 lakh on housing loans are deductible
from the taxable income and there is a further deduction of taxable income
maximum up to 1 lakh against repayment of principal portion per annum.
In case a person stays in a rented house, the cost of the loan will be nearly
zero per cent since he will be saving a decent amount on rent.
Types of Home Loan
1. Home Purchase Loan: These are the basic home loans for the purchase
of a new home. These loans are given for purchase of a new or already built
flat/bungalow/row-house.
2. Home Improvement Loan: These loans are given for implementing
repair works and renovations in a home that has already been purchased
by the customer. It may be requested for external works like structural
repairs, waterproofing or internal works like tiling and flooring, plumbing,
electrical work, painting, etc.
3. Home Construction Loan: These loans are available for the construction
of a new home. The documents required by the banks or bank for granting
customer a home construction loans are slightly different from the home

purchase loans. Depending upon the fact that when customer bought the
land, the lending party would or would not include the land cost as a
component, to value the total cost of the property.
4. Home Extension Loan: Home Extension Loans are given for expanding
or extending an existing home. For example addition of an extra room, etc.
For this kind of loan, customer needs to have requisite approvals from the
relevant municipal corporation.
5. Land Purchase Loan: Land Purchase Loans are available for purchase of
land for both home construction or investment purposes. Therefore,
customer can be granted this loan even if customer is not planning to
construct any building on it in the near future. However, customer has to
complete construction within tenure of three years on the same land.
6. Bridge Loan: Bridge Loans are designed for people who wish to sell the
existing home and purchase another. The bridge loan helps finance the new
home, until a buyer is found for the old home.
7. Balance Transfer: Balance Transfer loans help customer to pay off an
existing home loan and avail the option of a loan with a lower rate of
interest. Customer can transfer the balance of the existing home loan to
either the same banks or any another banks.
8. Stamp Duty Loan These loans are sanctioned to pay the stamp duty
amount that needs to be paid on the purchase of property.
9. NRI Home Loan This is a special home loan scheme for the Non-Resident
Indians (NRI) who wish to build or buy a home or land property in India.
They are offered attractive housing finance plans with suitable
reimbursement options by many banks in the country.

Second Charge Loan
The trend of taking second mortgage home loans is fast catching up among
borrowers, owning to the ease of processing and the several ways in which it can
be used. It’s faster than taking personal loans and can help you get a larger loan
as it’s against a verified property. In cases where borrowers may not have any
additional security to offer, second mortgage loans come in pretty handy.
What is a Second Mortgage?
Also known as top up loans, second mortgage loans are an additional loan
against a property which is still under mortgage with another or the same
lender. You can use the loan for various purposes like:
1. Paying off existing debts
2. Home improvements
3. Funding other property purchases
4. Making other investments
5. Covering personal expenses
Second mortgage home loans are preferred by many over personal loans
as they have a lower interest rate and can be easily processed if taken from the
same bank, from which you have taken your existing home loan.
How is a second mortgage loan repaid?
A second mortgage home loan is treated like any other loan and needs to
be re-paid along with your existing home loan. To disburse this loan, the bank will
open a separate loan account for which it will deduct EMIs separately from your
specified savings account.
What happens if you are unable to repay the loan?
If due to any untoward circumstances you default on your loan repayments,
the bank will recover your home loan payments first. If the bank decides to sell
your property to recover dues, then it will recover dues for both loans and
additional funds (if any) will be handed over to you.

Are there any risks involved in taking top-up loans?
Borrowing money always has a certain risk factor involved owing to the
possibility of default payments. So by taking an additional loan on a property which
has already been mortgaged for an existing loan, you add on to your liability.
Further you may have to pay a hefty processing fee and the interest rate
will be slightly higher than your existing mortgage loan. Such loans are
appropriate for times when you need a lot of money urgently. So before you go
for a second mortgage, do ask the following questions:
How will the bank decide if you are eligible for a second mortgage?
Banks are always happy to give additional loans to existing borrowers as it
means more business for them. However, not all borrowers may be considered
eligible. Here’s what the banks look for before giving you a top-up:
1. Your disposable income: The bank will make sure that you have the
repayment capacity to pay 2 loans.
2. Property’s value: If your property’s value has gone up since you took a
home loan, the bank may be willing to give you a top-up loan for a larger
amount.
Though it can be tempting to tap a large source of money with a second
mortgage, it’s advisable to do so only if necessary, as you are borrowing against
your home.
Though most borrowers prefer to take a top-up from their existing bank as
it is easier and faster, it’s advisable to go for a second mortgage with another
bank is you are getting a better offer.
So how does this work?
A second mortgage implies that the first lender will have priority over the
asset mortgaged. This means that if you default on your payments, the first lender

will realize his dues first, only then the second lender will be able to get his dues.
So here, both the lenders share rights in the property in accordance with
proportions So in the event of non-payment of dues, the first lender will realize
his dues first, and only then the second lender will be able to realize his dues.
This means, in case of a default by the borrower, the two lenders will share
the rights in the property according to the proportion of loans disbursed.

Builders Tie-up
Tie-ups with reputed builder’s enables bank to book Home loan business
from borrowers with a relatively low risk profile i.e. HNIs/ Affluent NRIs/ highly
paid executives etc. Arrangement with builders enables bank to publicize bank
scheme as well as to have business directed to bank.
Documents Required:
1. A Request Letter from the Builder agreeing to enter into Tripartite
Agreement on the prescribed format
2. The Builder should enter into a Tripartite Agreement with the Bank and
Buyers as per the Draft Tripartite Agreement given in Annexure of Home
Loan Master Circular at the time sanction of Home Loan. The builder should
agree in the Tripartite Agreement to
(A) Deliver the Title Deeds in favor of the purchaser of the flat directly to
the Bank and
(B) Insist on No-objection Certificate from the bank before cancellation of
the Agreement of Sale and refund of payment received and
(C)To convey Bank’s security interest to the existing society for noting
Bank’s charge in its records.
3. Search Report from 2 Empanelled Advocates should be obtained certifying
a clear, absolute, marketable Title to the property in favor of the
Builders/owner of the property.
4. Possession of all mandatory legal clearances under various Building laws
and other enactments should be ascertained. A copy of the same should be
obtained for record.
PROCESS FLOW FOR BUILDER TIE-UPS APPROVAL
The following processes should be adopted for approval of project under Builder
Tie-ups:
Approving Authority:

Builder Tie-ups should be approved by the AGMs (RBO)/AGMs (Branch)/
AGMs (HLST). All approvals for fresh Builder Tie-ups and review of the existing
Tie-ups should be done through Online Approval of Builder Tie-ups. While
approving Projects, the system will auto-generate a Unique Project Identity
Number for each Project, which should be used by all the sourcing and processing
Officials while processing/sanctioning Home Loans in the Approved projects. The
Approval Note with all enclosures should be sent to the DGMs for vetting and
control. The Projects should be approved after obtaining a satisfactory Title
Investigation Report (TIR) from the empanelled Advocates and Valuation Report
from empanelled Valuers.
Intimation of approval to the Builder:
A written information regarding approval of the project should be sent to
the Builder mentioning therein the name and contact details of the Relationship
Manager identified for the said project.
Title Investigation Report:
Consolidated Search Report for the Project should be obtained by the Bank
from Two empanelled Advocates certifying a clear, absolute and marketable Title
to the property in favour of the Builders/Owners of the landed property. The
Search Report should not be insisted upon from the purchasers of individual flats
being financed by Bank irrespective of the loan amount.
Valuation Report:
A consolidated valuation report should be obtained from 2 empanelled
Valuers who should also comment on the reasonableness of prices of individual
flats of various types. Valuation Report should not be insisted upon from
purchasers of individual flat financed by Bank irrespective of the loan amount.
Valuation fee in this regard should be borne by the Bank. If there has been
increase in the Valuation of the property over a period of time, fresh Valuation
Report may be obtained by the RACPC and uploaded at Builder Tie-up site.

PROCESS FLOW FOR POST TIE-UP APPROVAL
Safekeeping of files under Builder Tie-ups:
Original file related to the Tie-up should be handed over to CPC for safe
keeping against acknowledgement. The files should be kept in Branch Documents.
Subsequent Search:
RACPC should obtain periodical TIR once in every 12 months from the date
of previous TIR/Search to verify the status of encumbrance of the Project land.
Inspection Report:
The RACPC should upload subsequent Inspection Report of the Project at
regular intervals, at least monthly, mentioning the stage and level of construction
at Builder Tie-up site. This report should be referred by other offices/RACPCs for
disbursement of Home Loans without inspecting the Project in individual cases.
Disbursement Procedure:
Disbursement under Builder Tie-ups would be only Construction Linked. For
projects where Advance Disbursement Facility (ADF) has been approved, earlier
instructions would continue to be applicable. The disbursement shall be made to
the Builders directly through RGTS/NEFT/IOI followed by an e-mail to the builder
advising the Name, Account number and Amount remitted for the Flat.--, allotted
to the borrower.
Validity of Approval:
The validity of the Tie-ups will continue for the duration of the Project,
viz; as long as the sales are taking place in the project. A review should be
done by the Builder Tie-up Approving Authority at the interval of 12 months
to the assess the business booked under the tie-ups.

Specific Objectives of the
Project
Following are the research objectives:
1. To improve the ticket size of Home Loans at Gandhinagar.
2. To improve builder tie-up through project approval.
3. To find out opportunities to grant Home Loans on second charge to
Government employees.

Scope of Study
This study focus on how to improve ticket size of home loan in Gandhinagar,
to find opportunity to grant second charge loan to government employees and to
improve builder tie-up in Gandhinagar.
Market analysis has been carried out in various areas of Gandhinagar like
Kudasan, Sargasan, Vavol, Pethapur, Randesan, PDPU Road, Raysan etc. For this
market research various builders are surveyed in Gandhinagar. They were asked
to fill up a questionnaire which includes 14 questions overall. Out of 14 question
some question are to know about their satisfaction level, their trust on SBI or not,
their various project details and upcoming projects details. These 14 question are
help in finding out banking habits of builders.

LIMITATIONS OF STUDY
 Many of the respondents (builders) filled inaccurate information and left
some questions unanswered.
 Some respondents (builders) refused to fill up questionnaires and did not
cooperate while some gave false answers.
 Some builders didn’t provide correct information regarding their projects.
 The information that has been gathered from builders limited in the sense
of they might not have disclosed everything which was needed for the
survey.
 Due to academic study there is time constraint to complete such a project.
Moreover, the cost to complete the Project is considered meagre
considering its importance.

Period of Study
The data collection process of my study followed an action research spiral
that involved four phases. During each phase a theory and questions were first
diagnosed then followed by planned projects and initiatives. Each project or
initiative was then evaluated. These evaluations then served as the basis for more
specific exploration in the next spiral.
Each phase of research adopted a different strategy in order to observe and
analyses creative policy in action. During the first three days of my internship. I
research an in-depth review of the builder’s tie-up process and prepare
questionnaire. This review allowed for an initial theory to be established through
observation and participation with the builders. After preparing questionnaire next
work is to meet builders and questionnaire got filled and discuss with builders
about their current as well as future upcoming projects in gandhinagar and SBI
services. Then after I visit various Government Organisation in Gandhinagar. Then
revisit all the areas of gandhinagar again to meet builders. Then visit Educational
Institutions and after that my findings, analyses, conclusions and
recommendations sections are the outcomes of the remaining eleven days of my
research. This method permitted an in-depth analysis of a real world situation
and gave rise to recommendations which helped in writing the conclusion.
Overall Research Period – 17th
May 2016 to 22nd
July 2016
Theoretical framework and Framing of questionnaire – 17th
May 2016 to 19th
May
2016
Questionnaire filling and meeting with builders – 21st
May 2016 to 30th
May 2016
Visit Government Organisation – 1st
June 2016 to 13th
June 2016
Revisit to all builders – 14th
June 2016 to 18th
June 2016
Visit Educational Institution – 23rd
June 2016 to 29th
June 2016
Again Government Offices – 30th
June 2016 to 8th
July 2016
Analyzing and completing – 11th
June 2016 to 22nd
June 2016.

Chapter – 5
Methodology
&
Analysis

Research Methodology
Research methodology is a methodology for collecting all sorts of
information & data pertaining to the subject in question. The objective is to
examine all the issues involved & conduct situational analysis. The methodology
includes the overall research design, sampling procedure & fieldwork done & finally
the analysis procedure.
The methodology used in the study consistent of sample survey using both
primary & secondary data. The primary data has been collected with the help of
questionnaire as well as personal observation, interview and book, magazine,
journals have been referred for secondary data.
Sample Size: Sample of 32 builders was taken into study, and their data was
collected.
Sampling Technique: Simple Random Sampling.
Sampling Unit: Builders and Members of Builders association.
Data Collection: Data collection mainly dealt with the way data was collected. I
have collected data through primary and secondary source.

1. Primary Data Collection: I have collected primary data by visiting
construction site, builder’s offices, meeting with individual builders and
member of builders association.
2. Secondary Data Collection: Secondary data was collected through
journals, magazines, brochures, internet, etc.
Data Analysis: After data collection, I am able to analyze builder’s views, ideas
and opinions related to Builder Tie-ups and about SBI services and from this, SBI
will come to know the about builders requirements.
Data Interpretation: Interpretation of data is done by using statistical tools like
Pie diagrams, Bar graphs, and also using quantitative techniques (by using these
techniques) accurate information is obtained.
Classification & tabulation of data: The data thus collected were classified
according to the categories, counting sheets & the summary tables were prepared.
The resultant tables were one dimensional, two dimensional.
Statistical tools used for analysis: Out of the total respondents, the
respondents who responded logically were taken into account while going into
statistical details & analysis of data. The tools that have been used for analyzing
data & inference drawing are mainly statistical tools like percentage, ranking,
averages, etc.
As per questionnaire and surveys I have find out different responses from
different builders. According to their responses I analyze the findings and draw
certain remarks.

Data analysis & Interpretation
How long have builder had construction
Table 1: How long have builder had construction license or in construction
business
No. of Years Builders
0-2 Years 1
3-5 Years 15
5-10 Years 5
11-20 Years 9
More than 20 Years 2
Total 32
Figure 1: How long have builder had construction license or in
construction business
Interpretation: Most of the builders are of 3-5 years (47%). It can be known
that builders will change their company name after completion of 1 or 2 projects
so, that they can get tax benefits. 28% builders are of 11-20 years and only 6%
builders are of 20 or more years of experience in construction business.
3%
47%
16%
28%
6%
0-2 Years 3-5 Years 5-10 Years 11-20 Years More than 20 Years

Source of project finance for builders
Table 2: Source of project finance for builders
Source of Finance No. of Builders
Bank 7
Own 25
Others 0
Total 32
Figure 2: Source of project finance for builders
Interpretation: Builders generally finance their projects through their own funds.
78% builders finance their projects through own funds or funds of their partners.
Only 22% builders finance their projects through bank. As in case of bank source
interest rate is differs from bank to bank. In this case interest rate is higher than
Home loan. Interest is charged on the basis of credit rating of builders.
22%
78%
0%
Bank
Own
Others

Project finance by different banks
Table 3: Project finance by different banks
Bank No. of Builders
SBI 5
ICICI 2
HDFC 1
Bank of India 1
Total 9
Figure 3: Project finance by different banks
Interpretation: SBI has finance 5 projects out of 9 projects. Its shows that SBI
charge lower interest rate as compared to other banks. SBI charge interest rate
on the basis of credit rating of builders.
0
1
2
3
4
5
6
No.ofBuilders
Banks
SBI ICICI HDFC Bank of India

Types of projects
Table 4: Types of project
High Ended Utility Total
19 22 41
Figure 4: Types of project
Interpretation: 54% projects in gandhinagar are utility projects most of utility
projects are located in voval and pethapur. 46% projects are high ended or luxury
type project most of high ended projects are located in kudasan, sargasan and
PDPU Road. Starting price of utility project for 1BHK is around 12 lakhs and for 2
BHK is 18 lakhs. Starting price of High ended project for 2BHK is around 40 lakhs,
for 3BHK is around 50 lakhs. Price of High Ended project varies from project to
project. Villas and Bungalows are costly than Apartments and flats.
46%54%
High Ended
Utility

Minimum down payment required from buyers
Table 5: Minimum Down Payment
Minimum Down Payment No. of Builders
0-5% 0
6-10% 2
11-15% 4
16-20% 23
More than 20% 3
Total 32
Figure 5: Minimum Down Payment
Interpretation: Most of builders (72%) required down payment of 11-15% of
cost of home/flat/villa. As bank sanction loan up to 80-85% of cost of home or
documents.
0%6%
13%
72%
9%
0-5% 6-10% 11-15% 16-20% More than 20%

Awareness about different products and
schemes of SBI home loan
Table 6: Aware about different products and schemes of SBI home loan
Yes No Total
23 9 32
Figure 6: Aware about different products and schemes of SBI home loan
Interpretation: It is found that most of the builders (72%) are aware about all
the different products and schemes of SBI home loan and only 28% builders are
unaware about different products and schemes of SBI home loan. Reason behind
awareness is SBI tie-ups with builders, sales executive at the project site visit
regularly, arranging builders meet at regular interval of time and aggressive
marketing campaigns.
72%
28%
Yes No

Builders trust SBI
Table 7: Builders trust SBI
Yes No Total
26 6 32
Figure 7: Builders trust SBI
Interpretation: Most of the builders (around 81%) trust SBI for their services,
being government Bank, most stable and known Bank from many years in the
market. Only 19% builders do not trust SBI.
81%
19%
Yes
No

Builders Tie-up with SBI
Table 8: Builder Tie-up with SBI (Based on various schemes)
Yes No Total
37 8 45
Figure 8: Builder Tie-up with SBI
Interpretation: Around 82% projects have builder tie-up with SBI in
Gandhinagar because of SBI transparency in services, the lowest interest rate for
any kind of loan product, most known bank in customers and reputation in market.
Only 18% projects don’t have builder tie-up with SBI. Out of 37 tie-ups 21 tie-ups
are of High Ended projects and 16 are of Utility type project. Those builder who
don’t have tie-up with SBI are because of SBI don’t approved some of them
because of some reasons like don’t have enough document, problems in
documentations and some builders don’t like SBI services so that they don’t prefer
SBI for tie-up.
Note: Some builders have more than 1 projects in Gandhinagar. It is possible that
one builder have tie-up for one project and don’t have tie-up with other project or
may be in processing for tie-up.
82%
18%
Yes No

Builder satisfaction with SBI services
Table 9: Builder satisfied with SBI services
Percentage No. of Builders
0-25% 7
26-50% 2
51-75% 9
76-100% 6
Total 24
Figure 9: Builder satisfied with SBI services
Interpretation: Satisfaction level of around 38% of builders is between 51-75%
and around 25% builder’s satisfaction level is between 76-100%. Reason for their
satisfaction is good rate of interest. Satisfaction level of 29% of builders are
between 0-25% because of slow process, No door step service, late disbursement,
not sanction enough loan, requires more documents & do not get proper response
sometimes.
29%
8%
38%
25%
0-25%
26-50%
51-75%
76-100%

Builder satisfaction with SBI services in
Table 10: Builder satisfaction with SBI services in different areas of
Gandhinagar
Satisfaction
Level/Area
Kudasan Sargasan Vavol Randesan Other
0-25% 0 1 5 0 1
26-50% 1 0 1 0 0
51-75% 3 2 0 3 1
76-100% 2 3 0 0 1
Total 6 6 6 3 3
Figure 10: Builder satisfaction with SBI services in different areas of
Gandhinagar
Interpretation: Most of builders in kudasan and sargasan are satisfied with SBI
services and most of builders are highly dissatisfied with SBI services in vavol. Its
shows that SBI should improve their services in vavol.
0
1
5
0
11
0
1
0 0
3
2
0
3
1
2
3
0 0
1
Kudasan Sargasan Vavol Randesan Other
0-25% 26-50% 51-75% 76-100%

Any Bank provide commission for granting a
loan to customer’s
Table 11: Does any bank provide commission
Yes No Total
17 15 32
Figure 11: Does any bank provide commission
Interpretation: 53% builders say that other banks provide them commission for
granting loan to customers or for suggesting a bank which is not provided by SBI.
The amount of commission varies from project to project, bank to bank, area to
area and amount of loan. Generally rate of commission is 0.15-0.40% of amount
of loan. Mostly commission is provide by Private Banks like HDFC Bank, ICICI
Bank, Axis Bank.
Yes
53%
No
47%

Builders prefer private sector bank over
public sector bank
Table 12: Why Builders prefer private bank over public sector bank
Reason No. of Builders
Better Service 13
Fast Sanctioning 12
Easy Processing 12
Others 14
Total 51
Figure 12: Why Builders prefer private bank over public sector bank
Interpretation: Builders prefer private sector bank over public sector banks
because private sector bank provides better and fast services over public sector
banks. Private bank sanction loan quickly and disburse loan even before time.
Some other reasons are private bank provide door step service to builders and
home loan customers, quick response, easy processing and required less
documents.
Better Service
Fast Sanctioning
Easy Processing
Others
13
12
12
14
No. of builders
Reasons

Future projects and new launches
Table 13: Future projects and new launches
Yes No Total
15 17 32
Figure 14: Future projects and new launches
Interpretation: Out of 32 builders survey 15 builders maybe come up with new
project in Gandhinagar in near future. 53% builders say no to new project in
gandhinagar.
Figure 13: Future projects and new launches
Interpretation: Out of 32 builders survey 15 builders maybe come up with new
project in Gandhinagar in near future. 53% builders say no to new project in
gandhinagar. Builders who say no to new project in Gandhinagar are small builders
because their investment are stuck in current project, sales are not taking place
at a pace which they think, they have a high inventory there may be chances they
may come up with new project if all the inventory of current project is sold out
and their stuck investment return after that they may be come up with new
project.
47%
53%
Yes No

Builders Suggestions
 Quick sanction of home loan
 Fast disbursement of loan
 Improve loan process
 Remove mortgage
 Pre-sanction of home loan
 Inter branch coordination
 Provide door step service
 Legal charges should be borne by SBI
 Charges should be include in loan
 Early and fast payment to builders.

Strategies to Bring People on
Board
 Conducting housing loan fair or property fair.
 Developing liaison with builders by visiting their offices and project sites.
 Visit to various schools/ colleges/ government department and offices/
reputed private sector companies for making presentation on housing loan
scheme.
 Organize a socially responsible event such as marathon or race for a tending
cause.
 Aggressive marketing and greater publicity through newspaper and
websites.
 Blogs can be successful elements in content marketing strategy.
 Through social media site like Facebook, Twitter, etc. As E-mail in not
everyone is going to see you sent out, but Facebook post can be seen.
 Hoardings at various sites/project under construction
 Through telemarketing, advertisement in TV, movie hall etc.
Organize a small game or event at school/college or government
organization. In between game or during break time make a small
presentation on home loan.
Opportunity for second
charge loan
The second charge mortgage market has seen huge growth year on year
and will continue to grow. There is a good opportunity for second charge loan in
Gandhinagar as more number of government offices are in gandhinagar. Second-
charge loan remains a popular option with those who hold a dented credit history,
or are self-employed. Second-charge loan are also favoured by consumer wants
a larger loan over a longer period of time. A second charge loan can be a cost
effective alternative to re-mortgaging, especially if your clients currently have a
mortgage with a low interest rate, early redemption charges or any other reason
that would make it expensive for your client’s to redeem.

Findings
 The processing time (including the approval and sanctioning time) that SBI
puts into practice (highest amongst the banks), is usually 25-30 days when
compared to the private banks like ICICI Bank, HDFC Bank and AXIS Bank
who process in within 7-9 business days.
 The home loan provides ideal home loan product for the borrowers including
ready to move-in property, under-construction property, self-constructions
and lots more. It provides adequate home loans at suitable interest rate
and time period.

 The Lawyer’s fees for legal advice are borne by the customers only
in SBI where as in all other banks it is borne by bank itself which
shows lack of concern of SBI towards its customers’ pockets.
 Builders will recommend SBI to their customers due to various positive
traits like SBI is economical, interest rates are low & good customer
service provided.
 Some builders will not recommend SBI to their customers because
agents of other banks like HDFC & ICICI are personally approaching
the builders & displaying their various products on housing loan to
lure the customers.
 Builders in kudasan and sargasan are satisfied with SBI services but
builders in vavol are not satisfied with SBI services.
 Builders prefer or favor private sector bank over SBI because private sector
bank provide better and fast services, provide commission to builders for
recommend private bank. The rate of commission is between 0.15-
0.40percent of amount of loan.
 Most of High Ended project is located in Kudasan, PDPU Road and Sargasan
and most of utility project is located in Pethapur and Vavol.
 Most of Builders required minimum down payment of 16-20% of cost of
home/flat.
 Almost all the builders are aware about SBI different products and schemes
of SBI home loan.
 Builders prefer private sector bank over public sector bank because of better
service, fast sanction, easy processing and quick response of private banks.

Recommendations
 It should focus on fast processing of housing loans keeping in mind
the pace of other banks.
 SBI needs to decrease the Turn-Around-Time (TAT) and the documentation
hassles. The entire process of builder’s tie-up including the Title
Investigation Report (TIR) and Valuation Report takes a lot of time to be
completed which makes builders apprehensive to associate with SBI. So
that needs to be decreased.
 As the project is soft-launched, SBI should position a home loan sales
executive at the project site as the maximum enquiries about the property
and financing takes place from the moment the project is launched and
decreases gradually.

 SBI also has a huge documentation verification process which requires
frequent follow-ups from the customers. SBI can offer doorstep verification
process at the customers’ ease and preferred time.
 Loan ticket size can be improve by cutting down or lowering rate of interest
by some points or some extent.
 Effective marketing through wide publicity, personalized services and
speedy disposal to be given still more importance by SBI which will
undoubtedly lead to increase its market share in HOUSE FINANCE.
 Free value added services provided to the housing loan customers and the
rewards that the Bank provides for being a regular customer are not within
knowledge of customers . This should be highlighted which not only bring
more customers but also attracts more business from the existing
customers.
 Home loan being a long term affair between the bank and the customer, it
is very essential that the bank co-operates with the customer at every level
of their queries and difficulties. So, SBI should have a department catering
to the queries of the home loans customers and work rigorously to provide
them a better service.

Conclusion
Home loan market in India has grown at rapid and alarming rate of over
40% over the period of last four year. And from the reports from some of the
industry expert’s, it is evident that there is very little chance that there will be any
significant decline in growth rates in the near future, Therefore it becomes
important at this point in the time to examine the key factors that have been
instrument in triggering this higher growth.
Most of banks and housing finance companies in India have introduce
several new home loan products in order to meet the needs of a wide variety of
customers.
The SBI has made home loans in India easy. The home loan provides ideal
home loan product for the borrowers including ready to move-in property, under-
construction property, self-constructions and lots more. It provides adequate
home loans at suitable interest rate and time period. SBI offers excellent
customer friendly services. SBI offers housing loan on complete transparency
with no hidden costs or administrative costs. Lowest Equated Monthly Installments
(EMI). Lowest interest rates, currently between 9.35% P.A and 9.50% P.A. Unique
facilities such in principle approval, overdraft facility, option to enhance loan
amount eligibility, free personal accident insurance & varied schemes like
the plus schemes.
SBI has enough numbers of builder’s tie-up in gandhinagar. Most of tie-ups
projects with SBI are utility projects. SBI do not get enough loan application or
proposal because of several factors.
State Bank of India is comparatively late in tie-ups and by the time they
approach the builders, the tie-ups are already done by the competing banks. Not
only that, but also few builders actually are apprehensive in tying up with SBI
owing to the following reasons:
 Higher turn-around time.
 Greater documentation hassles.
 Delayed approval & sanctioning of loans.

Approval /Tie-up arrangements are aimed to reduce Turnaround Time of
Loan applications by avoiding duplication of certain works in respect of the
processing of loan applications in respect of the units in such projects.

Chapter – 6
Reference
Banking Sector in India, July, 2016 from http://www.ibef.org/industry/banking-
india.aspx
Real Estate Industry in India, July, 2016 from http://www.ibef.org/industry/real-
estate-india.aspx
EVOLUTION OF SBI, June, 2016 from https://www.sbi.co.in/portal/web/about-
us/evolution-of-sbi
Home loans from banks that have tie-ups with builders, March, 2016
https://housing.com/news/home-loans-from-banks-that-have-tie-ups-with-your-
builder-what-you-should-know/
Financial year report of SBI 2014-15,
https://www.sbi.co.in/AR1415/PDF/SBI_AR_Unabridge(English)%20%202015.p
df
Recent Trends in Residential Property Prices in India: An exploration using housing
loan data May 17, 2015 from
https://rbi.org.in/scripts/PublicationsView.aspx?Id=16223
Second charge or second mortgages, January 2016 from
https://www.moneyadviceservice.org.uk/en/articles/second-charge-or-second-
mortgages

Annexure
QUESTIONNAIRE
Dear Sir / Madam,
I am a student of K.S. SCHOOL OF BUSINESS MANAGEMENT undertaking
an internship project at SBI to improve the ticket size of SBI home loan at
Gandhinagar. For this purpose I would like you to spare a few minutes with you.
1. Business/Company Name: ______________________________________
2. Address :____________________________________________________
____________________________________________________________
3. Contact No. : _________________________________________________
4. How long have you had your general construction license or been in the
construction business?
0-2 years 3-5 years
6-10 years 11-20 years
More than 20 years
5. From which source you generally get project finance?
Bank Source Own Source
Other__________________
If Bank source then from which bank?
SBI Punjab National Bank
ICICI Bank HDFC Bank
Bank of Baroda Dena Bank
Other____________________________________________________

6. Current projects details:-
High ended Utility
No. of projects
Name of projects
Total units/houses
Average price
Total Units Sold
Approx. Possession
7. Minimum down payment required from buyers (% of cost of home)?
0-5 % 6-10 %
11-15% 16-20%
More than 20%
8. Are you aware about all the different products and schemes of SBI home
loan?
Yes No would like to know in details
9. Do you trust SBI?
Yes No
If yes / no then specify the reason ______________
10.Have you ever had Builder Tie-up with SBI?
Yes No

If yes then how much you are satisfied with SBI services?
0-25% 26-50%
51-75% 76-100%
Reason
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
11.Suggest a new additional service SBI should offer under builder tie-up.
1.____________________________________________________________
2.____________________________________________________________
3.____________________________________________________________
12.Does any Bank provide you a commission for granting a loan to customer?
Yes No
If yes then percentage of cost of home/flat _______________
13.Why do builders prefer private sector bank to public sector bank?
Better Service Fast Sanctioning
Easy processing Others______________________
14.Future projects (FY 2016-17) and new launches?
Yes No
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
THANK YOU

List of Builders Who Respond
Sr. No. Company Name Name of Project
High Ended Utility
1 Landmark Probuild Private Limited Landmark Living Landmark Harmony
2 MD Infrastructure Maruti Magnum
3 Shree Rang Infrastructure Shree Rang Aroma
Shree Rang Nano City 1
Shree Rang Nano City 2
Shree Rang Oasis
Shree Rang Upvan
Shree Rang Nagar
4 Balaji Infrastructure Shrifal Heights
5 Aakar Infra Salvik Sukan
6 Dev Projects Dev Greens
7 Om Corporation Om Residency
8 Krishna Developers Tulsi Bunglows
9 Shubh Infrastructure Shubh 36 Shubh Aaramb
Shubh Pioneer
Pramuk Paramount
10 Surya Group Surya Reterat Surya Crystal

11 ADI Infrastructure Aamrakunj Bunglows
12 Madhuram Infra Project Private Limited Madhuram Green
13 Aawaass Buildcon Private Limited Aawaass Mango
Aawaass Strawberry
14 B and M Buildcon Divya Sanskar City
15 Vaidehi Corporation Vaidehi-2
16 Dharmaja Corporaton Shivesh 182
Shivesh 195
Shalvik Homes
17 Dolphin Projects Vinayak Lifestyle
18 Nilkanth Developers Radhe Homes
19 Shree Sainath Corporation Sopan Pratishtha
20 Uma Projects Mahalaxmi Royal Palace
21 Sheladia Infrastructure Poornam Residency
22 S.R.Infracon Shivalay Parisar
23 Shiv Buildcon 7Seas
24 Shreeji Developers Sahjanand Homes 2
Sahjanand Status
25 Vihaan Developers Sarthak Era
26 Swagat Infrastructure Pvt. Ltd. Swagat Blossam 2 Swagat Agacia

Swagat Blossam 3 Swagat Pelican
27 Sarthak Infra Sarthak Safal
28 Shreeji Developers Shreeji Homes
29 H. S. Corporation Aamrakunj Heights
30 Shree Gayatri Buildcon Satyamev Riviera
31 Shubhlaxmi Developers Saral Heights
32 Gayatri Infrastructure Sunflower Heights

List of Builders Who Not Respond
Sr. No. Company Name Name of Project
1 Shubh Developers Hari Gold
2 Shivam Corporation Shreeji Icon
3 Heaven Associate Aakshat Heaven
4 PSY Spacelink Pramuk Oasis
5 Shreeji Housing Projects Pvt. Ltd Pramuk Zion
6 Pramuk Bliss
7 Akshat Tilak
8 Tirth Residency
9 Bhanushri Realities Maruti Amrakunj
10 Omkar Infratech Swarnim Paradise
11 Akshar Villa
12 Siddhart Homes
13 Riddhi Group Yash Residency
14 Sheetal Infrastructure Pvt. Ltd Vedika Happy Valley
15 Sheetal Infrastructure Pvt. Ltd Vedika Habitat
16 Rudra Corporation Sarthak Fortune
17 Sarthak Camphore
18 Shreedhar Century
19 Shree Elvadurga Infrastructure Jainam Bungalows
20 Shree Elvadurga Infrastructure Jainam 16
21 Satva Signature
22 Silicon Infra Silicon La Vista
23 Silicon Infra Silicon Hills
24 Pramuk Corporate
25 Samrat Infrastructure Saundraya
26 Aawaass Buildcon Private Limited River Front
27 Labh Infra Private Limited Labh Residency
28 Siddheswari Infrastructure Viraj Apartment
29 Quaint Living N54
30 Pratham Developers Radhe Square

High Ended Projects Details
Sr.
No.
Area Name of project Average Price Total Units Sold
Approx.
Possession
1 Randesan Landmark Living 3 BHK - 52L 60 50% Sold May-17
4 BHk - 76L 12 50% sold May-17
2 Raysan Maruti Magnum 3 BHK - 40L 102 50% Sold Ready
3 Kudasan Shrifal Heights 2 BHK - 38L 145 85% Sold Aug. -16
3 BHK- 50L 69 85% Sold Aug. -17
4 Raysan Shubh 36 2 BHK - 42.4L 24 70% Sold Ready
3 BHK - 58.8L 12 70% Sold Ready
5 Vavol Om Residency 3 BHK - 60-75L 25 20% Sold Jan-17
6 Vavol Tulsi Bungalows 3 BHK - 60-75L 49 20% Sold Aug. - 19
7 Sargasan Surya Retreat 3 BHK - 75-90L 45 70% Sold Ready
8 Pethapur Aamrakunj Bungalows 4BHK - 60-85L 34 24 units sold Nov. - 16
9 Kudasan Aawaass Mango 4 BHK - 92-200L 52 32 Units sold Jan.-17
10 Kudasan Aawaass Strawberry 4 BHK - 116-200L 35 30 Units Sold Ready
11 Raysan Vinayak Life Style 2 BHK - 42L 28 9Units Sold Mar.-18
3 BHK - 58-62L 42 26 Units Sold Mar.-18
4 BHK - 78L 14 12 Units Sold Mar.-18
12 Kudasan Radhe Homes 4 BHK - 75-83L 62 50% Sold Aug. - 17

13 Kudasan Mahalaxmi Royal Palace 3 BHK - 75-80L 60 50% Sold Dec. - 17
4 BHK - 92L 5 50% Sold Dec. - 17
14 Kudasan Poornam Residency 2 BHK - 40-45L 149 50% Sold 0ct. - 16
3 BHK - 48-56L 64 50% Sold Oct. - 16
15 Kudasan Shivalaya Parisar 3 BHK - 87-95L 168 50% Sold Jul.-17
16 Sargasan Sarthak Era 2 BHK - 28-32L 50 80% Sold -
3.5 BHK - 50-56L 50 80% Sold -
4 BHK - 60-68L 50 80% Sold -
17 Swagat Agacia 100L 140 20% Sold 2019
18 Swagat Pelican 176 25% Sold 2019

Utility Projects Details
Sr.
No.
Area Name of project Average Price Total Units Sold
Approx.
Possession
1 Randesan Shubh Aarambh 2 & 3 BHK - 28-42L 131 60 % Sold Dec. -16
2 Shubh Paramount 172 100 % Sold Ready
3 Raysan Shubh Pioneer 2 & 3 BHK - 28-42L 102 90% Sold Ready
4 Sargasan Landmark Harmony 2 BHK - 30L 84 70% Sold Ready
3 BHK - 40L 36 70% Sold Ready
5 Kudasan Sunflower Heights 2 BHK - 32L 48 39 Sold Ready
3 BHK- 38L 48 43 Sold Ready
6 Kudasan Saral Heights 2 BHK - 33L 56 - Jan. -19
3 BHK - 42L 84 - Jan. -19
7 Randesan Satyamev Riviera 2 BHK - 24-31L 197 175 Ready
3 BHK - 40-45L 18 13 Ready
8 Pethapur Aamrakunj Heights 1 BHK - 12.5-15L 30 7 Oct. -17
9 Vavol Shreeji Homes 1 BHK - 19L 24 21 Ready
2 BHK- 35-38L 36 35 Ready
10 Vavol Sarthak Safal 2 BHK - 15-18.5L 50 30 Ready
3 BHK - 28-30L 10 6 Ready
11 Sargasan Sahjanand Homes - 2 2 BHK - 15-20L 90% Sold Oct.- 16

3 BHK - 22-26L 2 & 3 - 80 90% Sold Oct. -16
12 Sargasan 7 Seas 1 BHK - 18.5-20L 32 95% Sold Aug. 16
13 Kudasan Sopan Pratishtha 2 BHK - 18-21L 43 50% Sold Mar.-17
3 BHK - 27-30L 11 50% Sold Mar.-17
14 Vavol Shivesh 195 1 BHK - 15.6L 149 50% Sold Ready
15 Vavol Vaidehi - 2 2 BHk - 176 70% Sold Jun.-17
16 Sargasan Divya Sanskar City 2 BHK 24-32L 111 75% Sold Ready
3 BHk - 42L 18 75% Sold Ready
17 Madhuram Green 2 BHK - 30-33L 54 80% Sold Ready
3 BHK - 38-43L 16 80% Sold Ready
18 Vavol Salvik Sukan 2 BHK - 25-28L 116 90% Sold Ready
19 Pethapur Dev Greens 1 BHK - 9-14.5L 12 60% Sold Oct. -16
2 BHK - 16.2L 54 60% Sold Oct. -16
20 Sargasan Surya Crystal 2 BHK - 35-41L 20 95% Sold Ready
21 Sargasan Swagat Blossom 2 2BHK-25-40L 144 - 2019
22 Sargasan Swagat Blossom 3 3BHK-35-50L 140 - Ready

Upcoming Future Projects
Company Name Project Name No. of Projects Area
Launching
Time(Approx.)
Vihaan Developers - 3 Within 6 months
S. R. Infracon - 1 Kudasan Within 7-8 months
Sheladia
Infrastructure
- 1 Kudasan Nov. -16
Uma Projects - - - -
Dolphin Projects - 2 Raysan Dec. -16
Balaji Infrastructure Commercial Mall 1 Bhaijipura Within 2-3 months
Shree Rang
Infrastructure
- 7 - Upto 2017
Shreeji Developers - 2 PDPU Road Within 3-4 months
Sarthak Infra - 1 Vavol Within 6 months
Shiv Buildcon - 1 Vavol Oct. -16
Dharmaja Corporation - 1 Vavol Oct. -16
Aakar Infra Shalvik Homes-2 1 Vavol Aug. -16
Aakar Infra Spenta 1 Vavol Oct. -16
Shubh Infrastructure Shubh Ashish 1 - Dec. -16
Shubh Infrastructure Vinayak Woodland 1 Raysan Aug. -16

List of Government Organization
Sr.
No. Name of Organization
No. of
Employees
1 Gujarat Ecology Commission 46
2 INDEXTb 80
3 GCPC 16
4 Gujarat Livelihood Promotion Co. Ltd 22
5 Bhavnagar Energy Co. Ltd. 36
6 Director of Gujarat Printing and Stationary 21
7 Gujarat Sheep & Wool development Corporation 20
8 Gujarat Informatics Limited 38
9 Gujarat Infrastructure Development Board 53
10
Gujarat Women Economic Development
Corporation 24
11 Centre for Entrepreneurship Development 33
12
Gujarat State Non-Resident Gujaraties
Foundation 11
13 Dahej SEZ Limited 16
14 Gujarat Tourism 66
15
Gujarat Rural Industrial Marketing Corporation
Ltd. 18
16 Kendriya Bhandar 13
17 Employment and Training Commission 106
18 Water Authority Board 47
19 Gujarat State Technical Exam Board 102
20 Gujarat State Agricultural Marketing Board 56
21 Gujarat Knowledge Society 27
22 Gujarat Gram Kamdar Kalyan Board 16
23
Gujarat Scheduked Caste Development
Corporation 24
24
Gujarat Backward Class Development
Corporation 19
25
Gujarat Minorities Finance & Development
Corporation 32

26 Gujarat Safai Kamdar Development Corporation 29
27
Gujarat Gopalak Development Corporation
Limited 17
28 Bachar Swami Atipachhat Jati Vikas Board 26
29
System Application of Technology for HR
Improvement 38
30 Sardar Sarovar Narmada Nigam Limited 122

List of Educational Institution
Sr. No
Educational Institutions
No. of
Employees
1 A. A. Patel Commerce College 21
2
Bholabhai Patel College of Business
Administration 28
3 Bholabhai Patel College of Computer Studies 36
4 DA-IICT 115
5 Government Polytechnic, Gandhinagar 39
6
K. B. Institute of Pharmaceutical Education &
Research 35
7 National Institute of Co-operative Management 45
8
S. K. Patel Institute of Management &
Computer Studies 43
9 Samarpan Arts & Commerce College 26
10 Shardben Shantibhai Patel College of Education 27
11 Uma Arts & Nathiba Commerce Mahila College 32
12 PDPU 190
13 GIDM 47
14 Institute of Hotel Management 28
15 Chaudhari Technical Institute 41

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