Sipoc
- 1. SIPOC DIAGRAM Best-In-Class Template Analysis and Recommendation
- 2. Purpose of a SIPOC Diagram Identifies all elements of a Process Improvement Project before work begins Helps define and refine a complex project that might not be well scoped Helps answer questions such as: Where does the process start and end? What are the major steps in the process? What are the primary process inputs and outputs? Who are the key customers of the process (both internal and external)? Who are the key suppliers of the process (both internal and external)? What are the requirements of the customers? Provides a deep understanding of the current process
- 3. SIPOC Diagram Example Suppliers Inputs Process Outputs Customer (Specifications) (Name) (Requirements) Step/Activity1 Step Activity #2 . . . Step Activity #n
- 6. SIPOC Diagram Example Process: Name of Process Process Inputs (x) Type Process Step Outputs (y) Input 1: Input 2: Input 3: Input 4: STEP ONE Input 5: Input 6: Process Inputs (x) Type Process Step Outputs (y) Input 1: Input 2: Input 3: Input 4: STEP TWO Input 5: Input 6: Process Inputs (x) Type Process Step Outputs (y) Input 1: Input 2: Input 3: Input 4: STEP THREE Input 5: Input 6:
- 7. Matrix Comparison- SIPOC Diagrams #2 #4 #1 #3 C C C C PO PO PO PO SI SI SI SI Supplier X X X Inputs X X X X Processes As Text X X Process Flow Charted X X Outputs X X X X Customers X X X Enablers X X Input Metrics X Process Metrics X Output Metrics X Metrics by Type X Multi Process Capable X
- 8. Best-in-class SIPOC Diagram (completed) Suppliers Input Process Output Customers Process description: Developing a Data Warehouse Project Manager Flat Files Data Warehouse Senior Management Vendors Project Description Data Extracts Business Owners IT Staff RFP Goal Data Cubes Report Consumers Source Systems Requirements Procure Develope Reports Senior IT Management Hardware Data Project Manager Project Description Infrastructure IT Staff Warehouse Hardware Vendors RFP Goal Reporting Software Project Manager Requirements Software Vendors IT Consultants Procure Source Systems Software Metrics Metrics Metrics Time to Load # of Steps Data Integrity Terabytes Loaded # of Automated Steps Report Usage Cost Goals/Restraints Time to Complete Process Cost of Package Time to Load Time to Complete Process Cost of Hardware Terabytes Loaded # of Steps Cost of Maintenance Cost of Packaged # of Automated Steps Software Time to Complete Process Data Integrity Report Usage Cost of Package Cost of Staff
- 9. Best-in-class SIPOC Diagram (template) Suppliers Input Process Output Customers Process description: Brief description of entire process here STEP STEP STEP ONE TWO THREE STEP STEP STEP FOUR FIVE SIX Metrics Metrics Metrics
- 10. SIPOC Operational Definitions Suppliers: The individuals, departments, or organizations that Inputs: The information or materials provided by the suppliers. Process: The macro steps (typically 4-6) or tasks that transform Outputs: The products or services that result from the process.
- 11. SIPOC Operational Definitions Customers: The individuals, departments, or organizations that receive the outputs, the products or services, generated by the process Input Metric: Quantitative measurements used to define quality, time or cost of the inputs Process Metric: Quantitative measurements used to define quality, time or cost of the process Output Metric: Quantitative measurements used to define quality, time or cost of the output
- 12. Sources http://finance.isixsigma.com/library/content/c060322a.asp http://www.army.mil/armybtkc/focus/cpi/tools3.htm#img1 http://www.asq.org/sixsigma/tools-exchange/docs/sipoc-diagram-template.doc http://www.isixsigma.com/library/content/c010429a.asp http://www.minitab.com/products/qualitycompanion/tools/sipoc.aspx http://www.pd-trak.com/sixsigma.htm http://www.powerandsystems.com/EN/resources/articles_associates/lilla.html http://www.willdo.com.au/Downloads/ProcessImprovementModulesDemo.doc http://www.anticlue.net/archives/000760.htm Information Source: Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh, The Six Sigma Way – Team Handbook, (New York, McGraw-Hill, 2002)