Six Sigma Methodologies to Improve Processes in Industries

International Research Journal of Engineering and Technology (IRJET) e-ISSN: 2395-0056
Volume: 09 Issue: 12 | Dec 2022 www.irjet.net p-ISSN: 2395-0072
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Six Sigma Methodologies to Improve Processes in Industries
Ravishankar T.K1
1Process Engineer, MS Global Automotive Pvt Ltd (Motherson Group), Oragadam, Tamil Nadu
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Abstract - Businesses operate in an environment that is
fiercely competitive, wherecustomerhappinessandloyaltyare
essential to any company's success. Most businesses look for
managerial techniques to enhance their goods and services,
perfect their procedures, cut costs, and raise the profitability
and happiness of the capital. These call for the application of
improvement approaches, such as SixSigma, giving businesses
the chance to raise customer satisfaction and fulfil their
expectations. Six Sigma has gained widespread acceptance
across a number of global industries and has become as one of
the most crucial topics of discussion in quality control. Using
an efficient application of statistical tools and techniques, Six
Sigma is a well-structured methodology used to identify the
underlying causes of quality issues and to eliminate defects
and process variability within the business processes.
Additionally, it can assist a business in achieving anticipated
goals through ongoing project improvement.
Key Words: Six Sigma, Quality, Improvement, Efficient,
Business
1. INTRODUCTION
A company must work to please clientsbygivingeachone an
amazing customer service experience in addition to offering
a quality product. Delivering goods on time is one of the
simplest methods to guarantee client happiness because
"time is money." Only if a company's order processing
procedure is set up in a way that will produce a minimal
order processing cycle time can products and services be
supplied on time. A corporation can analyse the existing
condition of the process and apply quality improvement
activities to improve the business process if cycle times are
higher than anticipated. Total Quality Management (TQM),
Six Sigma, and Lean Six Sigma are some of the quality
improvement strategies that are most frequently used. By
identifying the main reasons for process faults and creating
and putting into practice ways to fix them, one can use those
activities to increase the process's quality. The paper's main
goal is to offer suggestions for enhancing the factory that
makes cars' present order processing procedure. To shed
light on the process' shortcomings, a single case study of the
facility's existing order processing procedure is carried out.
The quality improvement programme known as Lean Six
Sigma is utilised to create suggestions for streamlining the
order processing process.
2. BACKGROUND
2.1 What is Six Sigma?
The Six Sigma methodology gives businesses the tools they
need to manage their operations more effectively. By
enhancing performance and reducing process variance, it is
feasible to lower defect rates, boost employee morale, and
raise the calibre of output, all of which help to increase
profitability. The Six Sigma collection of management tools
and procedures is intended to increase the capability of the
business process and lowering the likelihood of error. Six
sigma is a data-driven strategy that employs statistical
methods for defect eradication, defect reduction, and
revenue growth.
2.1 History of Six Sigma?
The basic principles of Six Sigma, including the estimate
standard, are based on Carl Friedrich Gauss (1777–1855),
who developed the concept of the common bend. Since
Walter Shewhart demonstrated in 1920 that interaction
needed correction at three sigmas from the mean value, six
sigma has been used as an estimation criterion in item class
variety. Motorola University commissioned Barney and
McCarthy (2003) to choose the names for their book "The
phrase "Six Sigma" was coined by a Motorola engineer
named Bill Smith, while many other estimation methods
(such as CPK, zero deformities, and others) later appeared
on the scene. (It turns out that Motorola's brand name "Six
Sigma" is one that is registered with the government.) ". In
the middle of the 1990s, Motorola launched a business
initiative called Six Sigma. Wall Street has taken note of and
encouraged the use of current Six Sigma examples of 12
overcoming adversity, particularly from any resemblance of
General Electric, Sony, Motorola, and 5 AlliedSignal (George,
2002). In the middle of the 1970s, Motorola had established
a solid platform for itself as the global innovator in the field
of remote interchangeable items. Japanese producers soon
engaged in severe economic competition in front of an
audience. These difficulties were listed in 1973, the year
Motorola admitted it was unprepared to face them. Under
the direction of CEO Bob Galvin, a development and re-
establishment organisation were established in 1979. To
make the situation more evident, as stated by the VPs: "Our
quality stinks." Selected pioneers in each specialist unit led
the work on the 10X goal's nature. Whatever the case, it was
clearly on the creation effort to identify the fundamental
causes of problems. Accordingtoa reportinthe organization
Motorola University, the Motorola Manufacturing

Establishment (MMI) was founded in 1984 andimmediately
began to plan educational projects.Quick fulfilmentofsenior
management, "Plan for Manufacturability" (DFM), and "Six
Steps to Six," a training programme used by all specialist
personnel worldwide. The "Six Sigma Design Methodology"
(SSDM, now known as Design for Six Sigma and DFSS from
many other businesses) was developed and taught by Craig
Fullerton, another Motorola Engineer. After Six Sigma's
success, Motorola's top executives issued a more assertive
goal of 10X to 100X improvement. Six Sigma started using it
on everything from estimating preparing deformities to
financial 13 viability at Motorola. A one-day course named
"Understanding Six Sigma" was subsequently developed
around the world for all non-specialized faculty (Breyfogle,
1999). Motorola receivedthe firstMalcolmBaldrigeNational
Quality Award in 1988 as a result of their efforts. In 1990,
Motorola tried to implement Six Sigma in all they did, but it
seemed to have plateaued at 5.4 sigma (BarneyandMcCarty,
2003). Motorola tried to implement Six Sigma into
everything they did in 1990, but it seemed to be stuck at 5.4.
sigma (Barney and McCarty, 2003). (Barney and McCarty,
2003). Over time, Six Sigma has advanced. It's not a quality
framework like TQM or ISO, for example. Six Sigma is a
collaborativeworkingapproach.sigma (BarneyandMcCarty,
2003). (Barney and McCarty, 2003).
3. PRINCIPLES OF SIX SIGMA
Six Sigma is a methodical,data-drivenmethodologythatuses
the DMAIC (define, measure, analyse, improve, and control)
approach and includes the following principles:
 Increasing customer satisfaction
 Data- Based Management
 Process-Oriented
 Limitless Operations
 Target to perfect and tolerate to failure
4. SIX SIGMA ORGANIZATION STRUCTURE
Six Sigma has its own organizational structure, which
consists of a belt system. Each belt has a job description
based on education. Generally, this organizational structure
is a yellow belt, green belt, master black belt and champion
belt. Furthermore, there is hierarchical coordination with
each other.
I. Yellow Belt
• He is a part-time team member.
• Provides supporting roles.
• Helps in data collection, validation, monitoring and
effectiveness.
• Basic understanding of analytical tools.
II. Green Belt
• Part time team member.
• Drives fewer complex projects.
• Understand basic working knowledge for the Lean6Sigma
project.
• Works under the guidance of black belt, trained to analyze
& solve quality problems.
III. Black Belt
• Generally full-time person for lean 6 Sigma projects and
drives complex projects.
• Train and educate green/yellow belts,understandingteam
dynamics and assigning responsibilities to the team
members
. • Communicate with the champion.
IV. Master Black Belt
• Assistant and advisor to champions
• Support black belts • Monitors and removes bottlenecks
• Spread expertise about lean 6 Sigma in the organization.
V. Champion
• Leader of the organization
• Sponsor of the projects
• Promotes and supports projects with resources.
• Take decisions on bottlenecks.
5. METHODOLOGIES IN SIX SIGMA
DMAIC and DMADV are two distinct approaches used by Six
Sigma with the goal of examining related facets of business
processes. The differences between these techniques are
intended to simultaneously but differently target various
business sectors. Despite having just one difference, they
complement one another during the analysis processes and
work toward the same objective, which is the enhancement
of business processes. Both of these techniques have certain
rules and objectives aimed at enhancing corporate
operations through the use of data collection and statistical
tools. Even though the strategies have the same goal, there
are significant differences between them that professionals
working in corporate situations should be aware of.
5.1 DMAIC Methodology
Define:
 Identifying, prioritizing, and selecting the
opportunities

 Defining the processes to be improved and
preparing process maps
 Developing project team charters
 Building effective teams
 Identifyingthecustomersegmentandrequirements
Measure:
 Determining the parameters to be measured
 Managing the measure process
 Understanding variation
 Evaluating the measure system and selecting the
measuring devices
 Determining the process performance
Analyse:
 Identifying potential root causes
 Implementing alternative methods
 Conducting sources of variation studies
 Conducting correlation analysis
Improve:
 Generating solutions
 Identifying alternatives
 Ranking alternatives
 Selecting the best solution
 Discussing the implementation aspects
 Implementing the final solution as per plan
Control:
 Developing a control plan (specify the check points
and control points)
 Implementing a suitable monitoring system for
control
 Reviewing and evaluating the impact of changes
 Updating the documents, incorporating process
changes
 Closing the project, rewarding the team members,
and disbanding the team
A review happens at the end of eachphase,whichhappensin
order. Before proceeding on to the next phase, the review
makes that the previous phase is finished. These connected
phases enable a team to effectively identify issues with a
process, assess the effectiveness of the current process,
analyze process inefficiencies and identify the underlying
causes of the inefficiencies, make suggestionstoimprovethe
current process, and confirm that thesuggestionswill havea
positive long-term impact on the process.
6. SIX SIGMA METHODOLOGIES FOR IMPROVING
PROCESSES
The six-sigma technique employs a number of clearly
defined steps as a problem-solving methodology or process
improvement framework. This includes defining the
problem (D), measuring the problem(M)(i.e.,identifying the
defects that are the cause of the problem), analyzingdata (A)
to identify the root causes of the problem (i.e., analyzing
defects), improving (I) processes to get rid oftherootcauses
of defects, and controlling (C) or overseeing processes to
avoid the recurring problem.
Define phase:
The following steps must be carried out in the define phase:
 Define the issue briefly and precisely (as a project).
 Determine the stakeholders.
 Recognize the connectionbetweenthecurrentissue
and its importance as seen from the viewpoint of
the customers.
 Establish the process inputs, outputs, and various
controls of the processes.
 Perform a quick mapping of the processes both
upstream and downstream to identify the problem.
 Create a six-sigma project charterthatoutlines each
person's job and responsibility for the project.
 Set a time limit for the project at hand and specify
the resources that will be needed. The project
scope, project boundaries, and significant
advantages to internal or external clients should all
be disclosed in the charter.
 Determine the project sponsor and stakeholders,
then do a cost-benefit analysis to decide whether
the project is worthwhile.
 List all clients (internal and external), and explain
how this issue relates to client satisfaction.
Measure phase:
When using the six-sigma methodology,thefollowingfactors
should be taken into account:
 Ascertain the service process's existing
performance (process yield, DPMO,short-andlong-
term capabilities).

 Make a decision regarding what to measure (a
critical-to-quality characteristic, or CTQ), as well as
how to test it (if applicable).
 Establish the gaps for improvement; identify the
strengths and shortcomings;andascertainhowwell
our process is performing in comparison to others.
Analysis phase:
During this phase, it's important to keepthefollowingthings
in mind:
 Identify the underlying reasons behind process
flaws.
 Identify the root sources of variability that result in
problems and rank them for additional research.
 Understand the nature of data and the distribution
or patterns of data.
Improvement phase:
The methodology's phase of improvement covers the
following topics:
 Create viable fixes for the issues and ways to stop
them from happening again.
 Utilize a matrix of criteria and decisions to assess
the effects of each prospective solution.
 Determine how much time, effort, and money will
be required for implementation by looking at
solutions that have a strong impact on customer
happiness and financial savings for the firm.
 Evaluate the risks connected to potential fixes.
 Use pilot studies to validate any improvements
(such as lowering the defect rate or raising the
process's sigma quality level).
 Reconsider the effects of the potential solutions
you've selected.
Control phase:
The methodology's control phase should include the
following components:
 Create corrective measures to maintain the
enhanced degree of service process effectiveness.
 Create new guidelines and standards to guarantee
long-term success.
 Put process control strategiesintoactionandassess
the process's capacity.
 Choose a process owner and define his or her
responsibilities; confirm the advantages and cost-
savings/avoidance;
 Document the new techniques.
 Wrap up the project, complete the documentation,
and communicate the most important lessons
discovered; and
 Publish the findings both internally (monthly
bulletins) and internationally (conferences or
journals) and acknowledge the team members'
contributions.
6.1 Six Sigma Performance Metrics commonly used by
Industries
The key performance indicators (KPIs) differ in firms and
organizations and from process to process. However, there
are some KPIS, or performance measurements of six sigma,
that are frequently and broadly applied across a number of
industries. Some of the six sigma performance indicators
(KPIs) that are frequently utilized in theservicesectorare as
follows:
 DPMO – Defects per Million Opportunities
 Process Capability (Cp)
 Time to address to customer complaints
 Processing time (mortgage applications, insurance
cover, bank loans, etc.)
 Delivery speed, or time to delivery
 Time to address customer complaints
 The length of the wait for the service and
dependability of services
 The veracity of the information offered to
customers.
6.2 KPI’S of Six sigma in Industries
An organization's objective should be in line with the Six
Sigma initiative and a Key Performance Indicator (KPI) is a
quantitative value that determines how well a company is
reaching key business objectives. KPIs are used by
organisations to measure their success in achieving their
goals. Some of the crucial KPIs for Six Sigma in industries
discovered through literature study are:
• Efficiency
• Cost reduction
• Time to delivery
• Quality of service
• Employee satisfaction
• Customer satisfaction
• Reduce variation

• Financial benefit
• Cycle time
• Waiting time
• Inventory turnover
• Operational cost
• Productivity
7. CONCLUSION
This essay attempts to show the utility of six sigma in the
service sector. Six sigma has been effectively applied in
numerous manufacturing industries, but due to a number of
limitations, its use in the service sector is still relatively
limited. This paper briefly discusses the potential
applications of six sigma to service tasks. The most typical
six sigma performance indicators employed by service
companies are also disclosed in the report. Following a
discussion of the crucial success criteria that contribute to
the successful use of six sigma, some guidelines for the
selection of six sigma projects are provided. The report also
emphasizes the important similarities and contrasts
between six sigma and TQM. This study is based on an
investigative approach, future researchers can venture
further by following a qualitative approach.
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