The document discusses the challenges large companies face in serving connected individuals, highlighting the importance of transparency and customer involvement in innovation. It contrasts small scale operations that engage customers directly with large scale production processes, advocating for a shift in the value chain towards customization and co-creation. The author emphasizes the need for businesses to reevaluate their roles in this evolving landscape and consider whether they are playing a 'small scale game' or a 'large scale game.'