SMART customized analytics dashboard
- 1. 1 Customized Analytics & Dashboards
- 2. 2 Executive Dashboard Double click to open zoomed in screenshot Simple navigation menu with Icons to ensure the charts get more space Doughnut charts are used to showcase different sets of information for the same question or parameter Map based information to give a quick glance on the areas or zones that are either performing good or bad Data shown as text along with variance to give a quick snapshot of the business0 Trend charts that shows past 7 data points for a comparative look at the data at first glance
- 3. 3 Reports Double click to open zoomed in screenshot “n” number of relevant filters can be provided from your data for you to have complete control on what to see Data value in tool tip makes it easy to read quickly Individual segments can be given their own respective filters so that you can drill down further Trend chart showing various questions or parameters in the service and its performance vis-à- vis last 7 months/weeks These are segmented reports that are divided based on the view that you need. Here we have 6 different reports in one screen
- 4. 4 Reports VOC VOC Bucketing has been done using our proprietary Natural Language Processing software. Using the automated buckets generated by the system (post training) have been used for the VOC reports. These are actual customer VOC that have been bucketed and shown in the above reports.
- 5. 5 Accurate categorization of VoC using natural language processing algorithm Customer VoC - Verbatim SMART VoC automated bucketing – to EXTRACT hidden invaluable information VOC PredictedBucket If five counter available in branch is better More counters required Already I requested to ICICI bank for my Email id updation but I want to change my name spelling form "Satbir" to "Satvir". Incorrect customer information There should eb available one of the person the attend to customer immediately Staff shortage Good service Good service In the branch atleast 1person should be available to help he customers for feeling the form if the customer is not aware about form & staff was quickly attened the customer at the branch. Staff shortage ERode atm we don't know cash was available or not that machine and cash withdraw message not recieved and if they put security for 24 hours is better Issue with ATM If transaction related any details they told we first ask the details in hyderabad after we give details and they detect TDS Information not provided For atm card request they committed time 2 days but not recived that committed time they should resolve committed time TAT not met work should be done fast.for account closure the process should be online. Slow service I had one rd account here after using 1 year i wanted to continue but when i deposit the amount then money use to deduct,after asking the deduction reason they said the minimum balance has to be 10,000rs but i want it in 0 balance Reducedminimumdbalance Should increase cashier Staff shortage Can't able to communicate with customer care about problem so should provide one execuitve number to direct communicate Poorcallcenterservice only one counter cash counter opened in this branch. Morecountersrequired Should get monthly statement Monthlystatementrequired cash counter staff should work speedly Slowservice When i register the person name who i want to tranfer for register take 12 hour its should be registered immediately Highprocessingtime Cash deposit & withdraw transaction in more time wait, & only for one counter open for Cash deposit & withdraw transaction . Staffshortage They are commited some time to the customers they should be completed that work in that commited time. TAT not met In the THENI branch when we go for any services so the bank manger should talk with the related query do not talk with the other query Incorrect information provided Already I requested to ICICI bank for my Email id updation but I want to change my name spelling form "Satbir" to "Satvir". Incorrect customer information There should be a help desk for helping customers.should informed when FD Intrest rate if increase and reduce More counters required
- 6. 6 Admin Screens - Users Filter through existing list of users to either delete or modify Add new users or delete users who are no longer in the system. When adding you can assign different roles such as Admin, Analyst, Uploader, or View Only.
- 7. 7 Admin Screens – Rules for Data Exclusion We can also create rules for data exclusion to remove bad or skewed data from the final reports. This can be made on demand. Above shows Banking data exclusion rule based on requests made by branches.
- 8. Contact Us France Florence Guyot +33 6 88 24 22 40 fguyot@activeo.com www.activeo.fr Singapore Jonathan Mondon +65 6329 00476 jmondon@activeo.com www.activeo.com India Hirak Das +91 99007 52838 hirak.d@celtycs.com www.celtycs.com 8