Overview of SnapComms Internal Communication Software
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The document discusses SnapComms North America's communication tools that deliver visual content directly to employees' screens to combat information overload. It highlights various message types, including screensavers, pop-up alerts, and tickers, which enhance employee engagement and knowledge transfer while ensuring critical information is efficiently communicated. Use cases illustrate how the tools can improve compliance, event participation, and training effectiveness within organizations.
Overview of SnapComms Internal Communication Software
- 1. Bypass email and get info directly to staff. Demo & Discussion - Paula Cassin, SnapComms North America Get Employee Attention
- 3. Communication tools that broadcast visual content directly onto the screens of computers, using multiple channels and formats Easy to install. Easy and quick to use. Measure delivery, click-throughs, responses. INFO FOR YOU….INFO FOR Y
- 4. E-Bulletins/News Screensavers Wallpaper 6 SnapComms “Channels” p Tickers/RSS Quiz/Surveys Pop-up Alerts
- 5. Visual Message Types and Suggested Employee Communication Uses Screensavers Tickers Alerts Surveys Magazine Screensavers Ticker Bar Pop-up Alert Staff Poll Magazine Desktop Wallpaper RSS Feeds Pop-up RSVP Staff Quiz Pop-up Video Reinforce knowledge, learning over time. Improve awareness of strategic initiatives, enhance employee recognition programs Measure understanding, actions taken, training effectiveness. Drive fast action when processes change or action required (compliance, cut overs, roll outs). Ensure critical notifications cut through Drive up event participation and/or video views Consolidate updates into a visually absorbable package to drive efficient knowledge transfer Facilitate audience contributions
- 8. Pop-Up Alert Notifications • Ensure audiences seek critical messages in time • Target messages to everyone or just to specific employee groups involved • Drive fast action when processes change or action required • Showcase video tips, messages, content • Increase Event/Training registrations
- 9. Send a dynamic pop-up alert and have it automatically return later, if not actioned.
- 11. Send a dynamic pop-up alert and have it automatically return later, if not actioned.
- 13. Customize visual display and behavior
- 15. Use Case: Weather/Emergency Maintain great service when situation changing fast Improve productivity, engagement, customer satisfaction
- 16. Use Case: Outages • Reduce unnecessary calls to helpdesk • Save employees’ time • Get back up measures plans in place faster
- 17. Use Case: Retail Mobile
- 18. Use Case: Process/Policy Changes
- 19. Use Case: Process/Policy Changes Get confirmation/acknowledgement to ensure compliance
- 21. Use Case: Regular Updates
- 22. Ticker/RSS Scroll • Ensure audiences seek critical messages in time • Target messages to everyone or just to specific employee groups involved • Drive fast action when processes change or action required (compliance, cut overs, roll outs)
- 23. Use Case: Contact Centers
- 26. Link a Ticker Headline to a URL – when your audience clicks on the headline, it will launch the page and take them to the information you need them to see or act upon.
- 28. Use Case: Planned Outages
- 29. Use Case: Planned Outages • Only those active see them – no noise for others • No impact- users can log out/finish in time before service/application taken down
- 30. Use Case: Retail Newsfeed or RSS Showcase intranet portal news on P.O.S. displays Reach shared-login audiences when they do use the computer For outages/emergencies: leave onscreen until situation is over
- 31. Customize visual display and behavior
- 32. How Does it Work?
- 33. Solution Elements Secure Message Management portal for creating, sending, and managing messages/content The Back end infrastructure – core application housed and managed either in Snap’s data center (hosted version) or within your own data network (in- house version). SnapComms Client, the desktop applet which pulls down new content, broadcasts messages to the PC, and gives users access to the message history.
- 34. Audience/Users: SnapComms Client software installed on the PC/Mac
- 35. Client/User Options on PC/Mac On PCs and Macs, SnapComms client software can pick up Active Directory User information, including static groups and attributes. Users automatically are registered upon install of the software and appear in the User list (available to Administrators).
- 37. Administration • Safely delegate Admin rights to multiple groups • Manage messages, volumes, audience, distribution lists • Measure and track alert messages, user responses, and Admin activity
- 38. Login to the Content Manager from a computer, tablet (or even smartphone) to create/send message
- 39. Select a pre-set template
- 40. Simple to set up and publish
- 41. Targeting Messages Send only to those who need to know. •Active Directory sync = automatically makes AD groups available to use in SnapComms •Advanced upload csv function to sync group data from other sources •Audience group registration = use special alert to confirm location/role/BU etc. directly with your audience and automatically populate target groups.
- 42. Targeting Messages Send only to those who need to know. •SnapComms sync with Active Directory automatically makes AD groups available to use in SnapComms •Advanced upload csv function to sync group data from other sources •Audience group registration = use special alert to confirm location/role/BU etc. directly with your audience and automatically populate target groups.
- 43. Reports on Activity, Delivery Content Calendar shows current and planned messaging
- 44. Reports – message specific or summary Rich reporting function = by message or by Administrator
- 45. Administrator Permissions Limit Admin Rights to • Folders • Message Types • Target Groups • Management Functions
- 46. Screensavers • Reinforce data security behaviors through visual reminders • Change behavior and impart knowledge over time • Easily change out content items with no network impact • Target multiple messages to appropriate audiences • Enable Links and drive people to more info online, quizzes, audits, interactive forums on security awareness
- 48. How Do they work? 1. Upload your content to the Content Manager as a new screensaver message 2. Choose your Target Audience 3. Set display duration and other options 4. “Publish” out to your audience 5. Your message now cycles on their computer during screen saver mode, together with any other active screensaver targeted to them Screensavers
- 49. • Each employees’ screensaver becomes series of revolving visual messages • Include hyperlinks/images so staff can click to access more information • Option to allow staff the choice of one personalized screen saver • Use “countdown” templates to count down to important events • Update and change screensavers easily, without any major IT deployment or involvement Interactive Screensavers
- 54. Desktop wallpaper • Cycle multiple messages during the day as wallpaper • Reinforce key behaviors over time • Target different visuals to retail, corporate, customer-facing vs internal devices
- 55. Desktop wallpaper - easy
- 58. Pop-up Quizzes and Surveys • Survey to understand current behaviors • Quiz to reinforce best practice and measure understanding • Visual delivery and auto-reminders ensure high response rates • Send to smaller employee sample groups more often and still get statistically relevant data
- 59. Quiz
- 62. Use Case: Knowledge Reinforcement
- 63. Use Case: Confirm Understanding
- 64. Customize visual display and behavior
- 66. Use Case: Competitive Intelligence
- 68. Internal Newsletter onscreen You design the look and feel, then we template it. After that your Editor focuses on actual content and delivery to your audience. Every article can have its own lifespan/run dates. Publish to employees by scheduling headlines to scroll in a ticker…Publish to employees by scheduling headlines
- 69. Use Case: Telco Situation: complete email overload, culture that encouraged open communication, productivity impacts Consolidated information/reduced interruptions using e-newsletters, one for employees, one for corporate news, monthly for H.R. Article headlines delivered weekly or monthly in a ticker newsfeed. Showcased strategic and critical info using screensavers, pop-up alerts, tickers controlled by Employee Comms team. Stopped using mass email.
- 74. Thank You! Please Contact us to: • Set up a free Trial • Connect with a person to ask questions • Get pricing or a quote • Discuss a specific situation
- 75. Contributions and social media News aggregation Targeted advertising SnapComms Tools Feedback and education Cut through for critical content
- 76. Mobile Client: Android, iOS
- 78. Registration Alert = Builds Target Groups off of Users’ answers Broadcasts as a pop-up Alert Each answer choice is linked to a Target Group. Verify site/team/division or use for opt-in categories
- 79. Visual Message Types and Suggested Security Awareness Uses Screensavers Tickers Alerts Interactive Surveys Magazine Screensavers Ticker Bar Pop-up Alert Forums Staff Poll Magazine Desktop Wallpaper RSS Feeds Pop-up RSVP Blogs Staff Quiz Pop-up Video Helpdesk Q&A 1. Reinforce knowledge, learning over time 2. Measure understanding, actions taken, training effectiveness. 3. Drive fast action when processes change or action required (compliance, cut overs, roll outs). 4. Critical Notifications to IS teams, critical breach notices to users. Drive up Training participation and customize through RSVP. Showcase dynamic video training/SA content through Video.
Editor's Notes
- #9: Pop-up Alerts. Sender can schedule when it appears and target specific distribution lists. Format can be branded to match company intranet/other communications channels.
- #34: The other half of the story: the Snap Client. The SnapClient is essentially a widget installed on computers that manages the display of information. It reads the user’s details, checks for new messages, pulls down any messages targeted to them, and displays the messages as set by the sender. Employees cannot exit or turn off the software. Most companies will have their IT department centrally deploy the Snap Client, just as they would any other software application. (We provide it as an .msi package).
- #36: The Snap Client icon sits in the task bar. If a viewer clicks on it, the Message History window appears, showing all current messages that have been delivered. Useful if you want to revisit a message later.
- #37: SnapComms is a client-server software. The Content Manager Portal is where administrators login to create and send messages, view reports, track delivery, manage groups and users. The software can be provided as a hosted version (Snap hosts the Content Manager in the cloud and connects to PCs using encrypted, secure paths) or as an enterprise version (customer hosts the software on its own servers completely behind the firewall).
- #51: Countdown screensaver example (set before and after image and links)
- #53: Screensavers can be made INTERACTIVE – set hyperlinks and have employees click through to respond or find out more. (If interactive, hitting ESC key will allow exiting of screensavers without going to the URLs.)
- #62: Virgin Mobile – Retail Communications in the UK across their cellphone/technology stores. Daily Bonus quiz testing sales knowledge. Gather market intelligence from Store Managers.
- #66: Virgin Mobile – Retail Communications in the UK across their cellphone/technology stores. Daily Bonus quiz testing sales knowledge. Gather market intelligence from Store Managers.