SlideShare a Scribd company logo
 
Past – One-Way Television Magazines/ Newspapers Radio Billboards Websites Future – Two-Way Feedback Critique Complaints Suggestions Ideas
 
 
Conversation Interactive Two-Way Build Relationships Create Connections Sharing Ideas Thoughts Opinions Resources News Information
 
State the purpose of teamwork and objectives of this presentation
Weblogs/Blogs WSJ Health Blog  ( http://blogs.wsj.com/health/ )  The Healthcare Blog  ( http://www.thehealthcareblog.com/ ) Health Care Policy and  Marketplace Review  ( http://healthpolicyandmarket.blogspot.com ) Recruiting Blogs ( http://www.recruitingblogs.com/ )  Microblogs Twitter  ( http://twitter.com/ )  Yammer  ( https://www.yammer.com/sutterhealth.org )  Ning  ( http://www.ning.com/ )
Community Sites Facebook LinkedIn MySpace Yelp FourSquare Blippy Flickr Picassa Etc.
Weblogs/Blogs Two-way editorial – Author posts an article/op-ed/information/etc. Starts a Conversation Readers can comment back Authors can respond Authors/Administrators can moderate comments
Microblogs Limited space on posting  (140+ characters) Twitter Yammer Ning Followers Post Ideas Places You’re  Visiting Ask for Help or Advice Quickly Connect with Resources You  Wouldn’t Have Access to  Otherwise
Community Sites You decide who  has access Post different items Pictures Reviews Opinions Discussion Games  & “Prizes” Connect  with: Friends Family Colleagues
 
Listen Engage Social Content Generate Buzz Movement with Multi Channels
Listen Engage Social Content Generate Buzz Movement with Multi Channels
DO Develop a Plan Why Use Any Particular Tool? Who is Your Audience? How Will They Use the  Information You Post? How Often Will You  Update/Interact? What Will Your Style Be? Freeform  Specific Information Quotes Scheduled Posts/Tweets Does your Plan Adhere to the Corp. Social  Networking Policy?
DON’T  Over Promote Your Business or Cause Brag Only About Yourself Talk Only About Your Business Post ONLY Your Own Links
DO Update Regularly Pay Attention to What Others Are Saying & Respond Set Up a Schedule & Stick To It Like or Retweet Frequently Participate in Events Follow Friday Join Groups Fan Pages Promote Others Events &  Successes
DON’T Plagiarize Posts/Tweets Give Credit to the Author DON’T Start a Relationship by Asking for Something
DO Be Human - Engage with Others Show Interest in the Posts of Others Comment on Good Events Comment on News Offer Help or Feedback
DON’T Auto-Post/Tweet/Direct Message
DO Ask for Feedback Solicit Opinions on  Relevant Topics Ask for Help Thank Others for  Comments,  Suggestions,  or Ideas
DO Offer Advice Related to Your Topic Resources Tools Tips Contact  Information Career  Advice Schooling  Advice
DO Remember Social Networking is a Place to Build Relationships Mingle Chat Show Interest Meet the Needs  of Others Engage, Engage, Engage!
DON’T Obsess Over Your Follower/Fan Count NOT About the Numbers IS about the Connections Be of Service to Your Followers/Fans Make Quality Posts/Tweets & Follower/Fan Numbers Will Grow
Listen Engage Social Content Generate Buzz Movement with Multi Channels
Corporate Communication Methods are Changing Social Networking is a Two-Way Communication Method There are Many Forums to Participate In – Pick a Few Engage, Engage, Engage
Twitter:  www.Twitter.com/Catherine_Ford Facebook:  www.facebook.com/Catherine.Ford.eStudent LinkedIn:  www.linkedin.com/in/catherineford Yelp:  http://catherineford.yelp.com   Personal Blog:  www.15minutesaday.info/
Anderson, R. (2007). Keeping the message consistent. In Gavin Heaton & Drew McLellan's (Eds.)  The age of conversation: 100 voices. 1 conversation  (pg. 1). Raleigh, NC: Lulu.com. Annunzio, S. (2007).  eLeadership: Proven techniques for creating an environment of speed and flexibility in the digital economy.  New York: The Free Press.  Armano, D. (2007). The relationship renaissance. In G. Heaton & D. McLellan's (Eds.)  The age of conversation: 100 voices. 1 conversation  (pg. 4). Raleigh, NC: Lulu.com. Ballard, D.I., & Seibold, D.R. (2003). Communicating and organizing in time.  Management Communication Quarterly , 16(3), 380-415. Retrieved January 18, 2009, from ProQuest Database. Bateman,T.S. & Snell, S.A. (2004).  Management: The new competitive landscape (6 th  ed.) . New York, NY: McGraw-Hill/Irwin. Bevill, S., & Bracy, C. (2009). Multigenerational workplaces: Tips for success. Allied Academies International Conference.  Academy of Organizational Culture, Communications and Conflict. Proceedings,  14(1), 1. Retrieved October 20, 2009, from ProQuest Database.
Botkin, J. (1999).  Smart business: How knowledge communities can revolutionize your company . New York, NY: The Free Press. Breakenridge, D. & DeLoughry, T.J. (2003).  The new PR toolkit: Strategies for successful media relations.  Upper Saddle River, NJ: Prentice Hall Financial Times. Cohan, P.S. (2008).  You cannot order change: Lessons from Jim McNerney’s turnaround at Boeing . New York, NY: Portfolio. Eliason, F. (2010).  ComcastCares Twitter page . Retrieved from  http://twitter.com/comcastcares .  Eysenbach G. (2008). Medicine 2.0: Social networking, collaboration, participation, apomediation, and openness.  Journal Of Medical Internet Research , 1438-8871, 2008, Vol. 10, Issue 3. Retrieved from  http://search.ebscohost.com.ezproxy.apollolibrary.com/login.aspx?direct=true&db=mnh&AN=18725354&site=ehost-live .  Fulmer, W.E. (2000).  Shaping the adaptive organization: Landscapes, learning, and leadership in volatile times . New York, NY: American Management Association. Giles, J. (December 15, 2005). Internet encyclopedias go head to head.  Nature ; 438, pp 900-901. Press.
Godin, S. (2008).  Tribes: We need you to lead us . New York, NY: Penguin Group. Ivancevich, J.M., Duening, T.N. (2002).  Managing Einsteins: Leading high-tech workers in the digital age . New York, NY: McGraw-Hill. James, G. (1996).  Success secrets from Silicon Valley: How to make your teams more effective (no matter what business you’re in) . New York, NY: Times Books. Jarvis, J. (2009).  What would Google do?  New York, NY: HarperCollins.  Keisler, K. (2008). Optimizing social media communication at Sensis.  Strategic Communication Management , 12(6), 24-27. Retrieved March 15, 2009, from ProQuest Database. Kilkenny, S. (2009). Human Resources: The changing nature of talent acquisition.  Network Journal , 16(10), 10-12.  Retrieved from  http://proquest.umi.com.ezproxy.apollolibrary.com/pqdweb?did=1872903301&sid=5&Fmt=3&clientId=13118&RQT=309&VName=PQD .
Laurent, W. (2009). Social networking and the future of governance: Engaging in democracy, enabling participation.  Information Management , 19(4), 40. Retrieved May 3, 2009, from  http://proquest.umi.com.ezproxy.apollolibrary.com/pqdweb?did=1694852411&sid=1&Fmt=3&clientId=13118&RQT=309&VName=PQD .  Leonars, D. & Straus, S. (1997). Putting your company's whole brain to work. In  Harvard Business Review on Knowledge Management . Boston, MA: Harvard Business School Publishing. Levine, R. Locke, C. Searls, D. and Weinberger, D. (2001).  The cluetrain manifesto: The end of business as usual . New York, NY: Perseus Publishing. Malone, T.W. (2004).  The future of work: How the new order of business will shape your organization, your management style, and your life . Boston, MA: Harvard Business School Press.  Shih, C. (2009).  The Facebook era: Tapping online social networks to build better products, reach new audiences, and sell more stuff . Boston, MA: Pearson Education, Inc.
Sifonis, J.G. & Goldberg, B. (1996).  Corporation on a tightrope: Balancing leadership, governance, and technology in an age of complexity . New York, NY: Oxford University Press. Tapscott, D. & Williams, A.D. (2008).  Wikinomics: How mass collaboration changes everything . New York: Penguin Group. Tapscott, D. (2009).  Grown up digital . New York, NY: McGraw-Hill. Tarafdar, M. and Vaidya, S.D. (2002). Evolution of the use of IT for e-Business at Century Financial Services: An analysis of internal & external facilitators and inhibitors.  Journal of Information Technology Cases and Applications , 4(4), 49-76.  Retrieved May 3, 2009, from ProQuest Database. Thurow, L.C. (1999).  Building wealth: The new rules for individuals, companies, and nations in a knowledge-based economy . New York, NY: HarperCollins Publishers. von Krough, G., Ichijo, K., & Nonaka, I. (2000).  Enabling knowledge creation: How to unlock the mystery of tacit knowledge and release the power of innovation . Oxford, England: Oxford University Press. Watkins, S.C. (2009).  The young & the digital: What the migration to social-network sites, games and anytime, anywhere media means for our future . Boston, MA: Beacon.

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Social networking 06-10-2010

  • 1.  
  • 2. Past – One-Way Television Magazines/ Newspapers Radio Billboards Websites Future – Two-Way Feedback Critique Complaints Suggestions Ideas
  • 3.  
  • 4.  
  • 5. Conversation Interactive Two-Way Build Relationships Create Connections Sharing Ideas Thoughts Opinions Resources News Information
  • 6.  
  • 7. State the purpose of teamwork and objectives of this presentation
  • 8. Weblogs/Blogs WSJ Health Blog ( http://blogs.wsj.com/health/ ) The Healthcare Blog ( http://www.thehealthcareblog.com/ ) Health Care Policy and Marketplace Review ( http://healthpolicyandmarket.blogspot.com ) Recruiting Blogs ( http://www.recruitingblogs.com/ ) Microblogs Twitter ( http://twitter.com/ ) Yammer ( https://www.yammer.com/sutterhealth.org ) Ning ( http://www.ning.com/ )
  • 9. Community Sites Facebook LinkedIn MySpace Yelp FourSquare Blippy Flickr Picassa Etc.
  • 10. Weblogs/Blogs Two-way editorial – Author posts an article/op-ed/information/etc. Starts a Conversation Readers can comment back Authors can respond Authors/Administrators can moderate comments
  • 11. Microblogs Limited space on posting (140+ characters) Twitter Yammer Ning Followers Post Ideas Places You’re Visiting Ask for Help or Advice Quickly Connect with Resources You Wouldn’t Have Access to Otherwise
  • 12. Community Sites You decide who has access Post different items Pictures Reviews Opinions Discussion Games & “Prizes” Connect with: Friends Family Colleagues
  • 13.  
  • 14. Listen Engage Social Content Generate Buzz Movement with Multi Channels
  • 15. Listen Engage Social Content Generate Buzz Movement with Multi Channels
  • 16. DO Develop a Plan Why Use Any Particular Tool? Who is Your Audience? How Will They Use the Information You Post? How Often Will You Update/Interact? What Will Your Style Be? Freeform Specific Information Quotes Scheduled Posts/Tweets Does your Plan Adhere to the Corp. Social Networking Policy?
  • 17. DON’T Over Promote Your Business or Cause Brag Only About Yourself Talk Only About Your Business Post ONLY Your Own Links
  • 18. DO Update Regularly Pay Attention to What Others Are Saying & Respond Set Up a Schedule & Stick To It Like or Retweet Frequently Participate in Events Follow Friday Join Groups Fan Pages Promote Others Events & Successes
  • 19. DON’T Plagiarize Posts/Tweets Give Credit to the Author DON’T Start a Relationship by Asking for Something
  • 20. DO Be Human - Engage with Others Show Interest in the Posts of Others Comment on Good Events Comment on News Offer Help or Feedback
  • 22. DO Ask for Feedback Solicit Opinions on Relevant Topics Ask for Help Thank Others for Comments, Suggestions, or Ideas
  • 23. DO Offer Advice Related to Your Topic Resources Tools Tips Contact Information Career Advice Schooling Advice
  • 24. DO Remember Social Networking is a Place to Build Relationships Mingle Chat Show Interest Meet the Needs of Others Engage, Engage, Engage!
  • 25. DON’T Obsess Over Your Follower/Fan Count NOT About the Numbers IS about the Connections Be of Service to Your Followers/Fans Make Quality Posts/Tweets & Follower/Fan Numbers Will Grow
  • 26. Listen Engage Social Content Generate Buzz Movement with Multi Channels
  • 27. Corporate Communication Methods are Changing Social Networking is a Two-Way Communication Method There are Many Forums to Participate In – Pick a Few Engage, Engage, Engage
  • 28. Twitter: www.Twitter.com/Catherine_Ford Facebook: www.facebook.com/Catherine.Ford.eStudent LinkedIn: www.linkedin.com/in/catherineford Yelp: http://catherineford.yelp.com Personal Blog: www.15minutesaday.info/
  • 29. Anderson, R. (2007). Keeping the message consistent. In Gavin Heaton & Drew McLellan's (Eds.) The age of conversation: 100 voices. 1 conversation (pg. 1). Raleigh, NC: Lulu.com. Annunzio, S. (2007). eLeadership: Proven techniques for creating an environment of speed and flexibility in the digital economy. New York: The Free Press. Armano, D. (2007). The relationship renaissance. In G. Heaton & D. McLellan's (Eds.) The age of conversation: 100 voices. 1 conversation (pg. 4). Raleigh, NC: Lulu.com. Ballard, D.I., & Seibold, D.R. (2003). Communicating and organizing in time. Management Communication Quarterly , 16(3), 380-415. Retrieved January 18, 2009, from ProQuest Database. Bateman,T.S. & Snell, S.A. (2004). Management: The new competitive landscape (6 th ed.) . New York, NY: McGraw-Hill/Irwin. Bevill, S., & Bracy, C. (2009). Multigenerational workplaces: Tips for success. Allied Academies International Conference. Academy of Organizational Culture, Communications and Conflict. Proceedings, 14(1), 1. Retrieved October 20, 2009, from ProQuest Database.
  • 30. Botkin, J. (1999). Smart business: How knowledge communities can revolutionize your company . New York, NY: The Free Press. Breakenridge, D. & DeLoughry, T.J. (2003). The new PR toolkit: Strategies for successful media relations. Upper Saddle River, NJ: Prentice Hall Financial Times. Cohan, P.S. (2008). You cannot order change: Lessons from Jim McNerney’s turnaround at Boeing . New York, NY: Portfolio. Eliason, F. (2010). ComcastCares Twitter page . Retrieved from http://twitter.com/comcastcares . Eysenbach G. (2008). Medicine 2.0: Social networking, collaboration, participation, apomediation, and openness. Journal Of Medical Internet Research , 1438-8871, 2008, Vol. 10, Issue 3. Retrieved from http://search.ebscohost.com.ezproxy.apollolibrary.com/login.aspx?direct=true&db=mnh&AN=18725354&site=ehost-live . Fulmer, W.E. (2000). Shaping the adaptive organization: Landscapes, learning, and leadership in volatile times . New York, NY: American Management Association. Giles, J. (December 15, 2005). Internet encyclopedias go head to head. Nature ; 438, pp 900-901. Press.
  • 31. Godin, S. (2008). Tribes: We need you to lead us . New York, NY: Penguin Group. Ivancevich, J.M., Duening, T.N. (2002). Managing Einsteins: Leading high-tech workers in the digital age . New York, NY: McGraw-Hill. James, G. (1996). Success secrets from Silicon Valley: How to make your teams more effective (no matter what business you’re in) . New York, NY: Times Books. Jarvis, J. (2009). What would Google do? New York, NY: HarperCollins. Keisler, K. (2008). Optimizing social media communication at Sensis. Strategic Communication Management , 12(6), 24-27. Retrieved March 15, 2009, from ProQuest Database. Kilkenny, S. (2009). Human Resources: The changing nature of talent acquisition.  Network Journal , 16(10), 10-12.  Retrieved from http://proquest.umi.com.ezproxy.apollolibrary.com/pqdweb?did=1872903301&sid=5&Fmt=3&clientId=13118&RQT=309&VName=PQD .
  • 32. Laurent, W. (2009). Social networking and the future of governance: Engaging in democracy, enabling participation. Information Management , 19(4), 40. Retrieved May 3, 2009, from http://proquest.umi.com.ezproxy.apollolibrary.com/pqdweb?did=1694852411&sid=1&Fmt=3&clientId=13118&RQT=309&VName=PQD . Leonars, D. & Straus, S. (1997). Putting your company's whole brain to work. In Harvard Business Review on Knowledge Management . Boston, MA: Harvard Business School Publishing. Levine, R. Locke, C. Searls, D. and Weinberger, D. (2001). The cluetrain manifesto: The end of business as usual . New York, NY: Perseus Publishing. Malone, T.W. (2004). The future of work: How the new order of business will shape your organization, your management style, and your life . Boston, MA: Harvard Business School Press. Shih, C. (2009). The Facebook era: Tapping online social networks to build better products, reach new audiences, and sell more stuff . Boston, MA: Pearson Education, Inc.
  • 33. Sifonis, J.G. & Goldberg, B. (1996). Corporation on a tightrope: Balancing leadership, governance, and technology in an age of complexity . New York, NY: Oxford University Press. Tapscott, D. & Williams, A.D. (2008). Wikinomics: How mass collaboration changes everything . New York: Penguin Group. Tapscott, D. (2009). Grown up digital . New York, NY: McGraw-Hill. Tarafdar, M. and Vaidya, S.D. (2002). Evolution of the use of IT for e-Business at Century Financial Services: An analysis of internal & external facilitators and inhibitors. Journal of Information Technology Cases and Applications , 4(4), 49-76. Retrieved May 3, 2009, from ProQuest Database. Thurow, L.C. (1999). Building wealth: The new rules for individuals, companies, and nations in a knowledge-based economy . New York, NY: HarperCollins Publishers. von Krough, G., Ichijo, K., & Nonaka, I. (2000). Enabling knowledge creation: How to unlock the mystery of tacit knowledge and release the power of innovation . Oxford, England: Oxford University Press. Watkins, S.C. (2009). The young & the digital: What the migration to social-network sites, games and anytime, anywhere media means for our future . Boston, MA: Beacon.