SOFT SKILL-6 (ASSERTIVE COMMUNICATION)
2 likes2,104 views
The document outlines assertive communication principles, emphasizing the importance of expressing thoughts and feelings honestly while respecting others' rights. It describes various communication styles and provides techniques for effective assertiveness, such as using 'I' statements, behavioral rehearsal, and fogging. The conclusion highlights that assertiveness is a valuable tool that should be applied contextually, as its interpretation can vary and success is not guaranteed.
SOFT SKILL-6 (ASSERTIVE COMMUNICATION)
- 1. ASSERTIVE COMMUNICATION AND 6 TIPS FOR ITS EFFECTIVE USE An Initiative of Shivnandani Industries Pvt Ltd & Jagdamb Janaki Nawal Janaki Society By Col Mukteshwar Prasad(Retd), MTech,FIE(I),FIETE,FISLE,FInstOD,AMCSI
- 2. Style of communication or behavioural choice DirectAggression-bossy , arrogant , bulldozing , intolerant ,opionated ,overbearing Indirect Aggression-sarcastic , deceiving , ambiguous ,insinuating ,manipulative ,guilt inducing Submissive- Wailing , moaning , helpless , passive ,indecisive , apologetic Assertive-direct ,honest, accepting , responsible ,spontaneous
- 3. Definition of Assertive Communication Ability to express positive and negative ideas and feelings in open , honest and direct way . It recognises our rights Respect right of others Responsibility for ourselves and our action without judging or blaming other people Constructively confront and find mutually satisfying solution if conflict exist
- 4. Characteristics of Assertive comn Eye contact-demonstrates interest, shows sincerity Body posture-congruent body language will improve the significance of message Gesture-appropriate gesture help to add emphasis Voice-a level , well modulated tone is more convincing and acceptable and is not intimidating Timing-use your judgment to maximise receiptivity and impact Content-how, where and when you choose to comment is probably more important than what you say
- 5. Importance of I statement Part of being assertive and involves ability to appropriately express your needs and feelings It indicates Ownership Donot attribute blame Focuses on behavour Identifies effect of behaviour Honest Contributes in growth of relationship with each other Strong I statement has 3 elements Behaviour Feeling Tangible effect
- 6. Example of I statement I am frustrated when you are late in the meeting. I do not like to having repeat information
- 7. Techniques of Assertive communication Behavioural Rehearsal Practising what you want to look and sound Useful if I statement is to be used Helps dissipate emotions associated with experience Allows you to identify behaviour you wish to confront. Repeated assertion Allows you to be comfortable By ignoring verbal side traps while sticking to the point Argumentative baiting Irrelevant logic
- 8. Techniques of Assertive communication … To use technique most effectively Use calm repetition Say what you want to say Stay focused on the issue No need to rehearse Hype your self to deal with others
- 9. Techniques of Assertive communication … Example Would like to show some of our product No thank you. I am not interested I really have great range to offer you That may be true but I am not interested at present Would any one else be interested I told you I do not want any one of these products Fine .Would you take brochure and think about it later. Yes I will Thank you. You are welcome
- 10. Techniques of Assertive communication … Fogging Receive criticism comfortably without Getting anxious or defensive Rewarding manipulative criticism To do this You need to But remain judge of your choice of action Acknowledge criticism Agree there may be some truth in it Example :I agree there are times I do not give answer to your questions
- 11. Techniques of Assertive communication … Negative assertion Makes you more comfortable at negative of your behaviour or personality without feeling defensive or anxious Reduces your critic’s hostility You should accept your error or fault but don’t apologise Instead tentatively and sympathetically agree with hostile criticism of your negative qualities Example:Yes you are right I do not always listen to close to what you say
- 12. Techniques of Assertive communication .. Workable compromise When you feel your self respect is not in question consider workable compromise Can always bargain for material goals provided self respect or feeling is not compromised THERE CAN BE NO COMPROMISE if end goal involves self worth and self respect Example :I understand you need to talk and I have to finish some work .So what about meeting after 1 hour
- 13. Conclusion Assertiveness is an useful communication tool Application is contextual and need not be assertive in all cases Assertiveness may be conceived as aggression There is no guarantee OF SUCCESS even if you use Assertive communication