Solution Focus approach to complex cases
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This document outlines a solution focused approach to complex cases presented by Nick Burnett. It discusses using questions focused on solutions rather than problems, and moving the discussion towards progress rather than explanations. It provides examples of solution focused tools like the future perfect, where the problem is imagined to be solved, miracle questions, scaling questions, and affirming clients' strengths. Partners practice these techniques on sample issues. The document emphasizes small, specific actions and positive consequences of potential solutions.
Solution Focus approach to complex cases
- 1. A Solution Focused Approach to Complex Cases Nick Burnett
- 2. On a scale from 1-10, with 10 at tops…Rate your current satisfaction of how complex cases are dealt with…
- 3. Future Perfect • Suppose…that we have a cocktail party in December. • What would you like to be saying to each other about the successful completion of a complex case. Think about what you want to be saying. • Start thinking, and jot down some initial answers… • Then, get ready to excitedly tell your colleagues about what‟s happened…
- 4. Why a Solution Focused Approach? “Find out what works and do more of it.”
- 5. Problem or Solution • Review of a recent difficulty • With a partner first ask the „problem-focused‟ questions, then the „solution-focused‟ questions
- 6. Problem or Solution Reflect on a significant problem or challenge you have presently a) Problem Focus: • Tell me about one of your biggest challenges at the moment? • Why is this such a problem? • What are the worst emotions you have around this? • What are the biggest barriers to progress here? b) Solution Focus: • Tell me what you‟d like to achieve in relation to this? • If this was working well what would be happening? • How would that make you feel? • Is there one thing here that if it were possible, would change everything? • If you could just take one single action to move this forward what would it be?
- 7. Solution Focused Approach “People live in the worlds our questions create” ~David Cooperrider Solutions Focused • Not problem focused • What‟s wanted, not what‟s wrong Progress focused • Not explanation focused • How do we move things in the right direction, NOT why they are how they are now
- 8. What is Solution Focused?
- 9. The Solution Focused Approach in action! Think of something you would like to improve…personal or professional….And that you are willing to share!
- 10. “Things should be as simple as possible, but no simpler” ~Albert Einstein
- 11. The Simple Model olutions, not problems nbetween – the action is in the interaction ake use of what‟s there ossibilities – past, present and future anguage – simply said very case is different The Solutions Focus Book By Paul Z. Jackson and Mark McKergow
- 12. The Solutions Tools The Solutions Focus Book By Paul Z. Jackson and Mark McKergow
- 13. Platform • Who is a customer and for what? • Who wants something to be different? • Who is prepared to do something? • What would be the benefit in moving forward? • What is a good name for the project?
- 14. Future Perfect • Life in detail…with the problem vanished • Miracle question • What will be the first signs that let you know this transformation has happened? • What else? What else? • Who else will notice? • What will be the first signs they notice? What else?
- 15. Scale Building on what works • On a scale from 1-10 where 10 is the Future Perfect, where are you know? • What‟s helping you reach that level? What else? • What would one step higher up the scale look like? • What would be the first tiny signs of progress? • What would take you one small step higher?
- 16. Counters • Finding what‟s working • When does the Future Perfect already happen? • When do bits of the Future Perfect already happen? • On a scale of 1-10, how come you are as high as you are and not lower? • What is going well? • What is the best you ever did at this thing? • What‟s better since last time? • How did you do that?
- 17. Affirm • Noticing useful qualities, skills and resources • What‟s most impressive about what has already happened? • What impresses you about the other people involved? • What skills, resources and qualities can be observed? • What are the grounds for optimism?
- 18. Small Actions • Finding small actions • Do more of what works • Small steps • Can be taken quickly • Starting, not stopping • Specific and concrete • For the customer for change doing what doesn’t • If nothing is working…stop work and do something different
- 19. Solution Focused Approaches to Complex Cases Time to have a go at a few different Solution Focused Approaches…
- 20. • What‟s working? • When even more is working • Affirming • First signs Mark McKergow and Jenny Clarke Solutions Focused Approach to Complex Cases
- 21. What’s working? Partner – ask them… • What is the thing you want to be better at in relation to complex cases? • Think of a time when you managed to do that, even if a little… – What did you do that helped? – What else? What else?
- 22. When even more is working Now, ask your partner to suppose that the next time they need to be better at the element they identified in relation to complex cases it goes perfectly… What would be happening? What would they be doing? Who would be the first person to notice? What would they notice? What else? What else? Who else would notice? What would they notice? What else?
- 23. Affirming Think for a moment then tell your partner 1. Two things that impress you about them 2. “Based on what you just said, it seems to me that maybe you are a …… person”
- 24. First signs Partner then ask… 1. What would be the first signs that things were going better …? 2. What else? 3. Based on what you have said, what would be the first small step towards things going better…? 4. What else? 5. When can you try this? Now swap roles – use the prompts in your handout
- 25. Mini-coaching with maxi-effect! • In pairs you are going to coach each other towards a solution… • Suggested structure • Establish the platform • Where are you on a scale of 1-10? • What is in place that makes it n and not n-1? • What else? What else? • Suppose you moved to one step further on the scale. What would be a sign? Who would notice? • What else? What else?
- 26. Small actions Individually, pick one or two small steps with which you make the maximum impact
- 27. Good consequences? Share your small steps Speculate about what the beneficial consequences might arise from these small steps.
- 28. Closing Thoughts Something I have enjoyed about this workshop is… Something I am looking forward to working on right now is…
- 29. Keep in touch… • Email: nickburnett@me.com • Web: www.nickburnettccp.com • Linkedin: Nick Burnett • Twitter: nick_burnett • Facebook: Nick Burnett CCP
Editor's Notes
- #3: Discussions about what makes you stand at n rather than n-1 – person next to you
- #5: Assumptions and principles that underpin solution-focused work:
- #12: The Solutions Focus methodology is built around a framework of principles known by the acronym SIMPLE. The six principles of the model are as follows: